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Comments
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Hilary, I did the export and used Mailchimp (again). It was a lousy solution for two reasons. 1. It took a lot of extra time. 2. Using Mailchimp reminded me just how archaic Netusite's mail merge functionality is. It did work though. Now we've only have 9 more eblasts to go! :eek:
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Thanks to all of you who got this fixed just as my plane was taxiing down the runway. It was a relief to know that things were up and running before vacation started.
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A small number? Hmmm .... Status.netsuite.com reports that this was "Resolved 7:12 PM PST". Not for us!
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Will you post your case #? Our site is totally down still. Example: http://www.fhcanada.org/gift-guide
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You can? I get a "system maintenance" message when I visit our site. Strange.
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Ah-ha! Set Preferences > Maximum Entries in Dropdowns Increased that for the second person and voila!
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Us too. I'm at my wits end with Netsuite. What a frustrating week.
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I was just thinking (since I have some time to think right now) that a system-wide outage is a great workaround for our "Can't send campaign mail to gmail addresses" defect. No need to send email when there's nothing happening online.
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Just a reminder to those that are running online ads (Google, Facebook etc.). You might as well put those on hold. No sense paying for clicks that go no-where. It's a bit sad that I actually have a check-list of things to do when Netsuite goes down. I don't have a list for any of other other online services ...
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Same here. Both IE and chrome. Has anyone started a case for this?
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Working fine again. At least it didn't last long. :)
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Yup, it was a Paypal outage.
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We've tried a few things on our end to fix this. No luck so far. No real help from tech support. All they tell me is that there are errors in the logs with no specifics that would help diagnose the problem. The errors happen regularly and are reproducible. At the very least, I should be getting an alert when they occur so…
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This continues to plague us. Today it was with one of our major donors. Our frustration level also continues to increase. I reiterate. We have customers new and returning who are unable to complete online transactions. That's really bad. What is even worse is that I am not notified when these errors occur, even though they…
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So after spending a fruitless year with Netsuite support on this issue we paid a professional services guy to take a look at the problem and it was fixed in a day. Turns out Netsuite support forgot a key piece of information regarding the chrole variable when they gave some code to our developers. To say that I am…
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Oh, and so far this error has only happened in IE.
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The support rep did indeed think that the issue was related to logging in to the browser in both Netsuite and the web site. I'm not sure why they came to that conclusion. Previous reports of the error were from customers, not staff and I also mentioned in the case notes that the error occurred for the staff member both in…
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Thanks for the suggestions. That's more than I've had from 2 months of Netsuite support. :) I'll take a look at the errors you mentioned. Right now, customers have no problem moving from cart to checkout. It is only when the click the final submit button in checkout that the whole thing fails. I don't think we have a lot…
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Bill C, Leads are being created. The user gets the error when they try and submit the order. The error affects new and existing customers however, so we really have no way of knowing how many customers have been unable to complete a purchase. Like you said ... every checkout error should be reported to the admin. That's…
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It started as S3 and was recently upgraded to S2. That still means a fix could be months away.
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I take it back. They do load, it just takes 30 seconds or more per page.
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Had calls from customers as well, getting the same message during checkout. Seems ok now, but again ... when customers get checkout errors or run into problems I never, ever see an email even though I'm set up to. Very embarrassing and frustrating.
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I just checked our cash sales forms and they seem to be working fine. Where are you seeing the issue? Shawn Seems to have been a one-time thing. Thanks for asking though. :)
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Hey Shawn. I didn't even notice the title was mis-spelled until you pointed it out. :) We're having the same issues with transactions going to the wrong accounts (undeposited funds) as of yesterday. We also had a pile of online donations fail last night at around 7pm. We're also on the phone apologizing to customers today.…
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We're seeing this issue again. Anyone else?
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Now bumped to 01/06/11. That's pretty much the day that our crazy number of holiday transactions goes back to normal. Nice timing. :)
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I'm trying to create a saved transaction search that alerts us when a user forgets to manually correct this defect. Does anyone know where the undepfunds field is? I can't seem to find it.
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Same here. Slowed to a crawl. Timeouts all over the place.
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Based on our observations the status page is clearly not live. It's also not specific to your account when you view the page. It should really be called "Average Historical Uptime". In my experience, checking the page for the current state of issues involving my account is a waste of time.
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Ours is down as well. No ecommerce pages are loading. For us, this is since the update to 2010.2 last night.