Thanks a lot!

I had the same problem with UPS. I have had so many problems with the Google Checkout integration with NetSuite that for the moment I have simply turned it off.

Not quite sure I follow. I went into Netsuite to Set Up --> Domains and we have our domain listed there. It shows up as the item link for almost all of our items. It's just these few items. I went to one of the items and followed the link, which takes you to the correct page (with the correct domain in the url). I looked…

Well, not sure how to fix the pricing problem, but here's a quick fix so at least you won't be advertising free prices: Go to customize text (setup -> website -> customize text) Look under the messages tab. Change "Free!" to something generic, like "Please call for pricing" or something. That will globally change it from…

For the first part - I don't know if these are necessary, but we added a lot of custom fields according to what Google recommended (ex: Condition, Brand, etc) You can find the total listings here: http://www.google.com/support/merchants/bin/answer.py?answer=160083&hl=en#optional Some of those fields we put in default…

Are you looking at it through netsuite (as in, going into a customer's information, going under the access tab, clicking preview: login as customer) or are you going in through the site (logging into your website, hitting "My Account")? Going through the website will make it look like it belongs to your site, using your…

Not that I know what DOC TYPE to set, but you can set it under... Setup --> Website --> Setup Website Click the "Advanced" tab, and it's "document type"

I have tried to take the email out of the corresponding Sales Order (leaving it blank) and it still sends the customer an email as soon as I save the fulfillment. I can see under the communication tab of the customer's record that an email was sent. There is no place to take out the email address on the item fulfillment…

Hi all, I am currently able to estimate shipping the cart and I just made a sales order that let me calculate shipping. Just letting you guys know.

Same here. Case Number 1347387

I had an issue trying to add an item, but that's all so far. Chrome had a problem searching for categories when I went to add the item to a category.

Internal IDs are listing in the order I put them in, while the values are returning in what appears to be alphabetical order. The actual listing in the box (put the internal id after the dash) Sales Order #573080 - 236201 Sales Order #546013 - 81278 Sales Order #554651 - 131191 Purchase Order #PO-546739 - 81293 Sales Order…

What is an external ID ?

Here's what I've learned from trial and error: To import related items you have to use "Item Items" Use the related items' Store Display Name (don't ask me why it's that and not the item number) Mark the right item type. Hope it helps :)

You can just use the price level to set it as base, but I don't think it will do the math for you automatically (it didn't use to, at least). So this is our work around: We usually do 2 imports - one for items without quantity pricing, one with. On the one with quantity pricing, we have the columns for each quantity…

Everytime we remove a related item we have to check "overwrite sublists" under advanced options. Then we upload only the items we want to keep, because we're essentially rewriting the sublist. Since this will overwrite the whole related items list, you might have an easier time inactivating the item. If it's an ad (and no…

You guys are brilliant. I was looking for a way to import the description into product feeds without the HTML. Thanks so much for this.

It may be too late for this, or you may have already done it, but there's an subXML import guide at https://system.netsuite.com/help/helpcenter/en_US/PDF/smbXML.pdf or Support > Help > Help, Guides, Tip and more > Additional Resources > User Guides And scroll down to developer guides. In that is a part about importing…

Could be coincidence, but we came in this morning to problem for everyone but one person. Cleared out the cache's and now we're all working. No idea if it was the cache clearing or if NetSuite perfectly timed the fix, but there you go!

We have the same problem as ChrisDenison on Purchase Orders.

(reiterating the steps to likewise make sure we're on the same page) Opened PO. Next to Customize Transaction Forms, hit Customize. Opened Custom Code tab. Nothing is listed there. Repeated steps for bills; same. NetSuite did get back to me. They've filed a defect and given it an S3 priority. This just really stinks.

Thanks for the response! We have undeployed all scripts on PO's and Bills (as listed under Customization -> Scripting -> Scripted Records), and the problem persists. Do you know if saving a PO/Bill affects other records, and that might be throwing the error? Although I would that doesn't seem to be the case (since the…

Interesting. I may have neglected to present here some new information. I apologize. Initially the "unexpected suitescript error" page would come up. In my dealings with support, we narrowed that specific issue down to StickyNotes, which we turned off. (Advanced forms was also broken the same day, as were 2 of our custom…

Thanks again :) I have now officially undeployed all client side scripts (and indeed, almost all scripts) that were listed under Script Deployments. All we really have deployed at this point is a couple of custom user event scripts (one on RMA's, one on SO's) and 2 bundle installations. The error still occurs!

Ended up using these two URLs to make a change email and change password link in the customer center. https://system.netsuite.com/app/center/changeemail.nl https://system.netsuite.com/app/center/pwdreset.nl

Going up and down for us in the US (Florida, specifically).

It was resolved. It mysteriously started working again, so that's a relief. We didn't make any changes so I really have nothing helpful to say, and NetSuite support didn't have anything to say, either.

We had a problem with this happening on item records - Mass Update ran, and triggered a workflow that should've only worked on specific items. I believe that NetSuite support also reached the same conclusion. So you aren't alone.

Thanks. One more note: I pulled aside the office to tell them what you said, and one girl mentioned that she'd never had that problem. She is using IE8, so I figured I'd give it a shot. Haven't hit the problem yet (knock on wood).

In our case we were getting both the "500" error and the "java.net.SocketTimeoutException: Read timed out" error. Customers were also being created as leads and not generating sales orders. Adding the flat rate shipping AND making the flat rate invisible on the site fixed all of this except the…