The service interruption has been resolved. However, a percentage of users may experience intermittent slowness over the next hour. Once we complete our final analysis of the interruption, I will be posting further details. Thanks, Ted

We are actively working on resolving the interruption. We do not currently have an ETA. Thanks, Ted

Please see this thread for details of the interruption. Thanks, Ted

We are aware of the recurrence of the interruption and it is being investigated. Thanks, Ted

We are aware of the current service interruption. The interruption is affecting a percentage of users destined for the system and system2 domains. This is not affecting the E-Commerce or Web Service portions of our service. A resolution is being worked on with the highest urgency. We sincerely apologize for any…

The most recent interruption has been resolved. Its root cause was the same as described in previous post today. We sincerely apologize for any inconvenience this may have caused. Thanks, Ted

I have investigated each of your reports and see no current issues. Are you still experiencing delays? Thanks, Ted

The current service interruption should be fully resolved within the next 10 minutes. Thanks, Ted The service interruption has been fully resolved. Thanks, Ted

We are aware of the interruption and it is being worked on with the highest priority. I will provide updates as available. Thanks, Ted The current service interruption should be fully resolved within the next 10 minutes. Thanks, Ted

There are currently no service interruptions. However, we are investigating your report. Thanks, Ted

We are aware of the interruption and it is being worked on with the highest priority. I will provide updates as available. Thanks, Ted

Between approximately 1:19 PM and 1:34 PM (Pacific), there was a disruption in service that affected approximately 50% of users. This disruption counts against our Production Service Level Commitment. The root cause of the disruption is still under analysis, but it was related to a software failure in one of authentication…

This seems to indicate that the outage is over. We here in the Portland, Oregon metro area are still down. Any idea when these "redundant" systems will kick in for the West Coast? The most recent interruption was a separate occurrence. Both service interruptions that occurred today (01/06/2009) have been resolved. Thanks,…

The cause and duration of the incident can be found here. Thanks, Ted

We are nearly complete with resolving the interruption. The largest portion of the interruption has been resolved, but there continues to be intermittent issues that we are continuing to address. I will provide updates every 10 minutes until the interruption is fully resolved. Full Production Service has been restored. For…

Full Production Service has been restored. For any customer who has a Sandbox account, the service interruption there has not been fully resolved and being worked on now. Sandbox Service is fully restored now as well. Thanks, Ted

Production service was only 60% available between 11:28 AM (PST) and 12:00 PM (PST). This counts against our Production Service Level Commitment. It was caused by a failure of an internal process, the details of which are currently being investigated. We apologize for this interruption in service and any inconvenience this…

Current ETA for service restoration is approximately 5 to 7 more minutes. We are nearly complete with resolving the interruption. The largest portion of the interruption has been resolved, but there continues to be intermittent issues that we are continuing to address. I will provide updates every 10 minutes until the…

Current ETA for service restoration is approximately 5 to 7 more minutes. Thanks, Ted

There is a partial service interruption at the moment and we are working to resolve with the highest urgency. We expect it to be resolved completely within the next 15 minutes. You can track the progress at status.netsuite.com Thanks, Ted

Customers who have their Web Store/Site DNS set up using A Records, instead of the recommended CNAME approach (per our documentation), experienced approximately 20 minutes of service interruption (11:33 AM to 11:53 AM Pacific). No other areas/services of the NetSuite application were affected. Our monitoring detected the…

All remaining issues should be resolved within 5 - 10 minutes. All current performance and service interruption issues have been resolved. Thanks, Ted

All remaining issues should be resolved within 5 - 10 minutes. Thanks, Ted

There continues to be intermittent system interruptions that are being worked with the highest priority. I will provide updates as available. Thanks, Ted

I like the way the status.netsuite states that all is well ! Wednesday, 8/27/2008, 11:42 AM The days (and percentages) displayed on status.netsuite.com are for American Pacific time(s) and date(s). As the hardware failure that affected your company occurred on Wednesday (08/27), it will be reflected when the site is…

There continues to be intermittent system interruptions that are being worked with the highest priority. I will provide updates as available. Performance is now improving and frequency of the intermittent interruptions have been reduced. I will provide further updates as available. Thanks, Ted

There was a period of ~ 7 minutes this morning (between approximately 9:55 and 10:02 AM Pacific) were existing logins experienced slowness and new logins could fail. Our monitoring detected this Issue and it was resolved as quickly as possible. We are currently investigating the root cause. Additionally,…

Currently, there is no method for selecting which Administrator(s) receive failed login notifications. However, Enhancement # 148014 tracks this request. Please add your vote to the enhancement via the Customer Center. Thanks, Ted

Apologies for all the confusion over this topic. Recently, it came to our attention via another Issue that "failed login email(s)" were being received by only a single Administrator. We changed this to send to all Administrators, but that was reported by customers as being undesirable as well and was removed. Enhancement #…

We still have customers reporting the issue as of 8/25/2008. They continue to proceed to check out and are bounced to the home page. Our cart and checkout abandonment rates continue to be high. Still looking for resolution. Can you please provide feedback per my previous post. Thanks, Ted