Hello All, Based upon my review of collected diagnostic data, it appears that last evening's fix has resolved the log out issues related to printing. Can you please confirm or deny that this is in fact the case? If you have any additional cases that result in a log out/time out, please file a Case with Customer Support and…

We have seen this a lot duriing the printing of pick tickets. You go to print a batch of 10 print tickets, get kicked out of Netsuite, and may not be able to find what you were trying to print out. Case #621870 Tim : This was tracked by Issue 131212 (Print Checks and Forms > Picking Tickets > Print : session gets timed…

Angelika, Do you log in from the second window you open? Do you have your "start" page set to the NetSuite portal or login page? Thanks, Ted

Thanks Duncan for this additional information. I will follow up when I have anything additional to report. Angelika/Duncan : Can you please file Cases for this (if you have not already done so) and reply with the Case Numbers? That way, I can attach to an Issue and you will receive automatic updates on the progress.

Thanks Mike. Do you know if any of the previous 'picking ticket' shortcuts were in fact invalid (i.e. broken link) and resulted in a "Page Not Found" being displayed? Thanks, Ted

I think i may have isolated the cause... The users who experienced the time-out issue were using dashboard shortcuts to the 'print pick tickets' page. These shortcuts were created in version 10.6 or maybe earlier. Thanks for the detailed information Mike. Can you provide me URL of one of the short cut links the users are…

Prior to this morning, I was able to reproduce the session timeout in both production and testing accounts. However, I am unable to do so this morning. When the timeouts are experienced, what browser is being used? Additionally, the following data will be very helpful, but only applies to timeouts when using Firefox. 1.…

At least one work flow has been identified that can lead to being logged out and is tracked by Issue 131184. It is currently being tested and scheduled to be released tomorrow evening. Mark -- Without an example work flow for one of your cases, I cannot be certain your issue will be resolved by this fix. However, if you…

The fix for this issue, based upon the additional data we have collected from last evening's patch, is currently in testing. It is scheduled to be released tomorrow evening (09/27/2007). Thanks, Ted

Angelika, Thank you for all the additional information related to this Issue. A potential fix for this problem (Issue 131876) is currently being tested by QA and we hope to release it before the end of the day on Monday. Thanks, Ted

don't have firefox. i hear of it, but have no idea what it is. i thought it was a browser....no? I have IE6 FireFox is a browser. It can be downloaded here. The log out should not occur on either browser, but trying the work flow from another browser type can often help narrow the cause. Thanks, Ted

Good Morning Angelika. The process you describe should not result in any problem as you are creating it from the original window where you logged in. Are you using FireFox or IE? If you have an approximate time range when this occurred I can look into it a bit more. Thanks, Ted

Please see this User Group thread for updates on the current issue (09/11/2007). The issue has been isolated and we are working towards resolution. https://usergroup.netsuite.com/users/showthread.php?t=7912 Thanks, Ted

For anyone that is experiencing this, please insure your start page (when you open a new browser/tab) is not set to NetSuite (www.netsuite.com or system.netsuite.com/pages/customerlogin.jsp). Issue 131184 tracks the reported timeouts and is under active investigating by Development. Thanks, Ted

Angelika, We are still in the process of gathering diagnostic information that we hope will solve your issue. Your use case seems to be specific to your account and we have been unable to reproduce the issue using other accounts and the same work flow. Would you be willing to be contacted and participate in an online…

sorry, i will not download that browser. I'm very ridgit about what software goes on my working computer. Completely understandable. I will follow up to this thread should I need any further information or have anything to report. Thanks, Ted

Good Morning Angelika. I apologize for the inconvenience this continues to cause you. I am actively investigating the issue you report. One question about the following statement: right click on any tab, and open a 2nd NS window. What page is displayed when that window opens? Thanks, Ted

Your session has timed out. Please log in again. 6 times this morning!! The two cases we have identified that can lead to this behavior are scheduled to be released tonight. If you have a new work flow that does not reflect the ones discussed in this thread, please provide more detail and it will be investigated. Thanks,…

.. but our main issue is the constant log outs, preventing us from printing pick tickets. The thread you mention above is mostly related to performance...are these issues closely linked? If not, please keep us updated on the log out issue as well. Thanks. This appears to be a different issue. If you provide a Case # and I…

Kerrie, Can you reply with a specific use case/work flow that reproduces this along with a Case #? Also, do you have your landing page for a new browser/tab set to the NetSuite login page? If so, try setting it to another page, or blank, and see if it helps. Thanks, Ted

Quick Update: Based upon the additional data we have collected from last evening's patch, we believe we have isolated the ultimate cause and hope to have a resolution by the end of the day. Thanks, Ted

Angelika/Duncan, The fix for Issue 131876 was released last evening. Can you confirm that you are no longer being logged out when Printing Packing/Picking Tickets? Thanks, Ted Edit : Angelika -- I see that Customer Support opened Issue 131979 reflecting you are still experiencing the problem this morning. We are looking…

Thanks Angelika. If you have Fire Fox installed, does this same work flow cause you to be logged out when using it?

The fix for Issue 131212 was released last evening. Mike/Angelika : I am investigating each of your reports now. Thanks, Ted

Ted, Will the proposed fix address picking tickets as well as checks and other forms? Yes, it will resolve these as well.

We are actively investigating these reports and will provide more feedback once it is further along. For anyone who is experiencing "time outs", please reply with a detailed use case of steps that lead to the timeout and case numbers. Thanks, Ted

Someone has logged in as this user from a different computer or browser window. Only one person may login as a given user at a time. As a consequence, this session has been terminated. To have multiple windows logged in as the same user, use File->New->Window from your browser's menu bar. This message is presented, and…

I'm curious - do you know what changed to cause these timeout problems? We have identified at least three work flows that could result in being "timed out" and have resolved all of them as of 30 minutes ago (4 pm Pacific). Input from the affected party (cases followed up with user group posts), when combined with our…

I have reproduced the issue where you can be "timed out" when an shortcut link is clicked that results in a "Page Not Found". This appears to be the cause of the reports filed today after the release of he fix for Issue 131212. If you are experiencing "time outs" when attempting to print, verify your shortcuts are valid…

A fix for Issue 131212 (session timeouts when printing) is currently being tested by QA. We hope to release it tomorrow evening. Thanks, Ted