I have been able to reproduce the work flow where printing can result in a time out. This is tracked by Issue 131212. I have attached each of your cases to this Issue. It is being worked on with top priority. If I missed a Case, please reply and I will be sure it is updated. Thanks, Ted

The issue referenced above (127512) was the source of the performance degradation. Development is actively investigating the cause and a solution will be implemented to prevent future occurrences. Thanks, Ted

We have encountered no system outages during the referenced period. However, that does not preclude a network issue with your ISP resulting in the "Page Not Found" message you describe. During the period when you could not reach NetSuite, were you able to reach other web sites? Regarding slowness, any time you experience…

Cheryl, If you file a case that includes the Page, Email and Time that you experienced the slowness, we will investigate. Thanks, Ted

Rumana, I have verified that the Bulk Billing job you are referencing has in fact failed, but the status is not accurately being reflected on the status page. Issue 122074 tracks this incorrect status display and has been resolved by development. It is scheduled to be released tomorrow evening. Thanks, Ted

Issue 126797 could result in your bulk billing being slower than normal or potentially failure. Development has a submitted a potential fix for this issue and QA is in the process of verification. We hope to release it later today. If you are experiencing issues with specific transactions in the bulk billing process…

Dave, Issue 126797 is tracking the cause of your delays in bulk fulfillment. I have attached the issue to your case and development is actively working on a resolution. Thanks, Ted

Dave and Chris, Issue 126797 was just released and Issue 122074 is actively being investigated with the highest priority. Our sincerest apologies for any inconvenience this may have caused you. Thanks, Ted

I looked at your account and see 7 occurrences of bulk billing that have been processed today. Any slowness could be a result of Issue #126797, which is actively being worked on by development. If you have a Case #, I would be happy to attach this Issue to your case so you are notified when it is resolved. Thanks, Ted

Issue 126797 tracks this issue and is being investigated. Thanks, Ted

Can you please reply with the URL that was being requested? Thanks, Ted

Angelika, This sort of error occurs when the URL exceeds a certain reasonable length. I will look into attempting to reproduce on my end. Thanks, Ted

Angelika, If you repeat the process credit card work flow, does the issue recur? Thanks, Ted

Erik, I have been able to reproduce your issue thanks to the TamperData log provided. Do you have your home page for new tabs/browser windows set to the NetSuite login page or portal? As your company is still on version 11.0.6, visiting the NetSuite landing page appears to be causing an interaction where the browser is…

We have investigated these reports, but have not yet been able to reproduce. To track further, please submit a case and post the case number in this thread. Additionally, the following data will be very helpful, but only applies to timeouts when using FireFox. 1. Download TamperData (http://tamperdata.mozdev.org/) and…

Erika, I am investigating your issue. If you could answer these questions, it would be helpful in narrowing my focus. 1. What browser are you using? 2. If you are using Internet Explorer, do you have Content Advisor enabled? 3. Does it reproduce in another browser? (i.e. If using IE, does it repro in Firefox and if you use…

Erik, Are you logging into your NetSuite Support Center role, in another tab of the same browser window of your original login, when this occurs? If this is the case, what you are experiencing is expected. You can avoid this by changing roles back into the desired one. Thanks, Ted

1. Timeouts. This is occurring minutes or even seconds after signing in. It is happening only when visiting a non-netsuite site in another browser or tab. It is not a true time-out issue. I apologize for misunderstanding your description. I interpreted your response as being prompted with a greyed out screen and a password…

Erik, Thank you for providing the requested data. I am looking into it and will respond when I have something to report. Thanks, Ted

Erik, Thank you for the additional information. I will investigate and reply via your case and/or user group when I having anything to report. Ted

The two types are experiencing are described as follows: 1) The Timeout Pop-up that prompts for your password is presented when your Session has timed out (after ~ 2 hours and 30 minutes). This is a feature and therefore expected. It secures your login from being used without re-authentication after a long period of being…

Mark, Thank you for your response. It will be helpful in investigating the issue. Can you provide an example of a "non-netsuite" site that I could use in reproducing? Thanks, Ted Edit: Anyone that is affected by this, please post your Case Numbers in a response.

We investigated a similar report today. The cause was the end user had enabled content blocking in IE on a site (Tools > Internet options > Content > Content Advisor > Enable). Once we disabled the Content Advisor, the issue was resolved. This was in IE6, but it could presumably affect IE7 as well. In the interim, this…

We investigated a similar report earlier this week. The cause was the end user had enabled content blocking in IE on a site (Tools > Internet options > Content > Content Advisor > Enable). Once we disabled the Content Advisor, the issue was resolved. This was in IE6, but it could presumably affect IE7 as well. In the…

I see two successful campaigns delivered from your account since 04/05. Two executed on 04/05 and the last on 04/06. Are the issues you are experiencing related to the timing of the mails? Thanks, Ted

The application only allows one concurrent login per unique user. There has been no change in this behavior between version 11.0.6 and 2007. The message you are receiving can occur if you open a new browser window from the desktop, or a shortcut, and log in using credentials that are already in use from another browser. If…

If you are experiencing slowness, please post the following and it will be investigated: 1. The Page (URL that is in the browser) 2. The Email Address being used to access NetSuite 3. The Time and Timezone when this occurred. Thanks, Ted

Paul, Your round trip time is slower than expected, but it does not fully explain the slow download rates you experienced for your CSV. Please file a case and a customer support representative will contact you and assist in resolving your issue. Thanks, Ted

Paul, Based upon your reports and the data on our end, it appears as if your speed issue may be client or network related. Could you please file a case and respond to this thread with the case number. Once we have that information, customer support will follow up. Thanks, Ted

Ian/Maidy, Could you please post your Case Numbers here so we can follow up? Additionally, if you could provide the details from my previous post in your Case it would be helpful. Even if you are experiencing systemic slowness, please provide one or two particular use cases with the information requested. Thanks, Ted