Steven, Can you execute this and post the details from a DOS window? tracert www.bigappleherp.com When I access your home page the following items are listed on the front page: -- Big Apple Acrylic Aquariums -- SunForce Mercury Vapor Bulbs -- Mighty Mountain Waterfall with Pump- -- Zoo Med Reptisun (Ten - 10.0) Fluorescent…

We have completed rollback of the patch to our Application Server that caused this issue. I have verified on a few affected web sites that issue is resolved. We sincerely apologize for any inconvenience caused. Thanks, Ted

We have completed rollback of the patch to our Application Server that caused this issue. I have verified on a few affected web sites that issue is resolved. We sincerely apologize for any inconvenience caused. Thanks, Ted

We are not currently experiencing any outages or systemic slowness. I was also able to access the sites in question. Have you tried running a trace route for the destination address to see where things are halting? i.e. tracert www.bigappleherp.com Thanks, Ted

Farrago, CyberSource complications would only result in issues with your Web Site's checkout process. It is not related to contacting NetSuite Support. Thanks, Ted

Angela, It appears the affected user has been able to login. Did they follow the steps I requested or was it some other action? Your input is appreciated in order that the root cause can be tracked down and prevented in the future. Thanks, Ted

Angela -- if you provide the User's Email address that is attempting to login, it would be helpful in diagnosing. Thanks, Ted

CyberSource was experiencing intermittent issues with Credit Card processing that are related to your issues. Thanks, Ted

Has your user attempted to close all of his Browser Windows prior to starting a new one and logging in? If not, could you please have them try this. Thanks, Ted

We can confirm that Verisign experienced an outage this morning, but the issue is now resolved. Thanks, Ted

Can you provide one email address that is experiencing the issue? Thanks, Ted

We are actively investigating each of these reports. Please note, most of the slowness is being caused by the Verisign issue, as we must wait for the connection to their servers, slowing our responses. Thanks, Ted

We are having customers complaining that they click submit order, then nothing happens. Attempted it and have a page waiting on server response now sitting at three minutes and counting. Are your customers paying via Credit Card? If this is the case, they are being affected by the connectivity issues we are currently…

Julian, This sounds like it could be related to client side JavaScript issues in your browser and therefore why we don't see it in our timings. To help with investigation, it would be very useful if you used a plug-in like "TamperData" (http://tamperdata.mozdev.org/) in FireFox. If you can install it, record the series of…

Have you recently changed the IP Address rules for your company or the affected users? This appears to be causing issues for a few users in your account. I would verify your IP restrictions and syntax are valid. Thanks, Ted

Julian, I spent some time investigating your reported performance issue. The first thing I noticed is your company is still running on 11.0.4 and has not yet been migrated to 11.0.6. For the reported time frame, nearly 100% of the pages requested were delivered in under 5 seconds. This suggests a problem on your computer…

Joseph, Please file a support case that includes the page (URL in browser), email (of user who is logged in) and time that the slowness occurred. Once that case has been filed, please post it here and we will investigate. Thanks, Ted