Knowledge Management
Discussion List
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How to access AI Agent Studio in Oracle Cloud ApplicationsSummary: I have gone through multiple documents and videos about Oracle introducing AI Agent Studio. However I could not find the navigation to access 'AI Agent Studio' …Pranav Muley 1.9K views 43 comments 2 points Most recent by Babu Chalamalasetti Oracle AI for Fusion Applications -
Join us for the Fusion Service Product Council and Oracle AI World 2025 October 12th-16th!Join us in Las Vegas, October 13-16, 2025 to learn why organizations worldwide are flocking to Oracle for the latest AI innovations—and how we can help future-proof your… -
Resource type 'Technician' having Resource role as 'Field Resource' is not visible in dropdownI have created a Resource type 'Technician' having Resource role as 'Field Resource' and associated resource role as 'Fusion Field Service Mobile Worker', even though it… -
What is the product and business object type to be used for the below mentioned API?We are using get an audit report API : for fetching audit report using post man. The catch here is every time we process for any available product and object type it ret…
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How to enable Redwood UI Knowledge features for HR Help Desk ?Summary: Knowledge tile is enabled but Redwood features are not enabled also I am not able to create an Article from Authoring Classic @Chris Warner Content (please ensu…
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Redwood Knowledge Workflow ErrorHi All, Has anyone able to use Redwood Knowledge Workflow successfully ? I am trying with a simple step to review the knowledge article. I have followed below steps in c…
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IDR_Image invoices are rejected during import with unknown reasonHi， This issue is that the user sent an email and run the “Import Accounts Payable Invoices” and “Invoice Document Recognition Tracking” processes. The “Invoice Documen…Grace Chen-Oracle 21 views 2 comments 0 points Most recent by Raluca Chivu-Oracle Payables, Payments & Cash Management
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Bulk Import Knowledge Articles in Redwood Fusion ServiceWe have on old database of articles that we'd like to migrate to Oracle Fusion Service for use in Service Requests. Manually creating each article one at a time, is quit…
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Custom Timekeeper role in OTL who can manage the particular manager's reporteesHi Everyone, We have a requirement of building Custom Timekeeper role in OTL who can manage the particular manager's reportees and their work schedules. I have created t…
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Api to collect pim item attributesHi all we need to create a Groovy function to help Service agents. This Groovy, given an account, must loop on its assets in Installed Based Asset and do logic on items …Luca Angheben 12 views 1 comment 0 points Most recent by Lori W-Support-Oracle Product Master Data Management
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How to get the Billing address details for a receivable Invoice in Fusion using APIsSummary: How to get the Billing address details for a receivable Invoice in Fusion using APIs and which API to use as we dont see any API yet which gives the information…
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how to use 'OPERATING LEASES' in Fusion Assets and not capitalize itWe have a requirement in our project to use 'OPERATING LEASES' in Fusion Assets and not capitalize it. Used 'Operating Lease' as the Lease Classification while creating …
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Recommendation of Knowledge articles to employeesHello Team, In HR Help Desk, when an SR is assigned to an agent the agent gets a view of associated/related/recommended knowledge articles accordingly. Likewise, rather …
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Buyers should not change Awarded supplier or amount in incomplete PO generated from sourcing awardWe have a requirement from the client stating that any Purchase Order created as a result of a Sourcing Award decision should not allow the buyer to modify the awarded s… -
How to restrict HR Help Desk Agents from viewing service requests created by other LE employeesHello Experts, We have a requirement where we need to restrict HR Help Desk Agents from viewing service requests created by other LE employees For example: Service reque…
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Need a way to apply prepayments in AR related to the ContractsHi Experts, "We receive a prepaid amount of the contract upfront. As we perform the services, we would like to get the billing events in the Contracts module to be trans…RahulPriyatham.G 1 view 1 comment 0 points Most recent by Akanksha Srivastava-Oracle Enterprise Contracts
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Unable to Backup Knowledge Management Articles with Attachments via REST API.Summary: We are attempting to back up Knowledge Management articles, including their attachments, from our Oracle Fusion environment using REST APIs. We have reviewed th…
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Virtual Card Program in PayablesWe attended the Oracle webinar on the Virtual Card Program in Payables, and we would like an update on the following items: After initiating the payment, the virtual car…User_QHWYP 31 views 1 comment 0 points Most recent by Raju Thadakala_1234 Payables, Payments & Cash Management
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Why did the 5-star feedback scale disappear after publishing a knowledge article?Summary: I published a few Knowledge Articles (KA) to the My Help area in Oracle HCM and unlike the other KAs we have, the rating feedback option is no longer there. Is …
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Unable to create Object TriggerUsing this trigger i want amount field to default 0 amount in the Cost tab of proposal but i am getting error.Unzela Khan 11 views 1 comment 0 points Most recent by Dumitru Grosu - Support-Oracle Fusion Service
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How to use Charges option in oracle fusion receivable transactionBusiness wants to use Charges functionality in oracle fusion receivable transaction, does anyone has any idea how to use this option?
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An offboarding checklist task going to the wrong managerEmployee has two work relationships. An offboarding checklist task is triggered when a termination of the non-primary work relationship is done. But the checklist task t…
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Add the AI Assist Button to Custom Content Type for Knowledge Articles in Fusion ServiceSummary: We have enabled AI on Knowledge Article Content creation, but the AI Assist button below doesn't appear on our custom Content Type pages. Is there a way to exte…
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How to Update the EFF in Fullfilment Lines Using SOAP UI - Getting Integration Context Code ErrorWe are trying to use OrderFulfillmentResponseService WSDL using processFulfillmentResponse operation to update fulfillment line EFF without changing the revision, but we…
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Can anyone share the link for 25 A release notes for finance?Can anyone share the link for 25 A release notes for finance? As the link that we are checking, there we can not see much update in AP, GL etc. Oracle Fusion Cloud Finan…
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Redwood for Core HR -need assistance on migrationHi , We are starting to implement Redwood in our firm for Core HR HCM. Can someone please guide what is the step by step procedure in a short form so that i can then fol…Palak Srivastava 95 views 1 comment 0 points Most recent by Daniel Placinta -Support-Oracle Help Desk
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Can we hide/disable the seeded/default knowledge content types in HR Help Desk?Summary: Can we hide/disable the seeded/default knowledge content types in HR Help Desk? Content (please ensure you mask any confidential information): Following are the…
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Can't view newly published Knowledge article in RedwoodSummary: Which process do we need to run to view newly published Knowledge Article in Redwood UI? Because the process which we were running is not compatible with Redwoo…
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Knowledge Authoring not appearing on the Knowledge sectionSummary: We are unable to see the 'Authoring' icon on the Knowledge section though all the relevant setup has been done. The additional functional priviledge of 'Knowled…