Resource Management
Discussion List
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Guidance on Utilizing Same Technicians Across Multiple Organizations in OFSCWe have a requirement where the same set of technicians should be able to work for two Organizations within a single Division. Example: Organization A is already live on…Ashish Gopalrao Dharpure 14 views 2 comments 1 point Most recent by Ashish Gopalrao Dharpure Field Service -
Resource history is not shown when resource type is Manage/Dispatch/Admin?Summary: Dear Team, On the resource screen we see resource history at each resource level. I noticed that when resource type is "Manage/Dispatch/Admin" we cannot see res… -
GPS Updates to OracleSummary: . Business Rules: Oracle OFSC & HS • What are the business rules that are set up in terms of how Oracle polls the device? • What are the rules for when the Engi…
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Why doesn’t HCM-OFS Accelerator sync Talent Profile competencies to Skills instead of Job Profiles?Summary: The current implementation maps Job Profiles in HCM to Resource Skills in OFS, but Job Profiles do not represent the granular competencies of a resource. Talent…Sankalp-D 51 views 3 comments 0 points Most recent by Fernando Parreira-Support-Oracle Field Service
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Option to configure the time zone on behalf of Field Technicians in the new Fusion Field ServiceSummary: Is there is an option to set the time zone on behalf of field technicians, instead of requiring technicians to log in to the Fusion application and update their…Mohit Thomas 21 views 1 comment 0 points Most recent by Fernando Parreira-Support-Oracle Field Service -
How to extract resources/users data in excel/csv for validation?Summary: Hi Team, We are creating around 4000 users/resources using integration from a source system. We want to validate our data creation after they are created in OFS…
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Till when a de-activated user stays in OFSC. Is there any timeline or it stays forever?Summary: Hi Team, When we de-activate a user in resources tab. Till when it stays there as de-activated. Does it get deleted or removed after any specific time-interval.…Nishant Mahajan 1989 11 views 1 comment 0 points Most recent by Fernando Parreira-Support-Oracle Field Service
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How can we update refresh rate at resources level in bulk?Summary: Hi Team, We have a refresh rate property at resource level where we can set the number of minutes and as per this value dispatch console gets refreshed automati…Nishant Mahajan 1989 21 views 1 comment 0 points Most recent by Renato Kermentz-Support-Oracle Field Service
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Set Resource Time zone in new Fusion Field ServiceSummary: Unable to understand from where we can set different time zones for the resources in new Fusion Field Service. Content (please ensure you mask any confidential …
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Can we have a Technician Assigned to Multiple BucketsSummary: Can we have a Technician/Field Resource Assigned to Multiple Buckets in resource tree. Content (please ensure you mask any confidential information): Version (i…
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How to Add Train Stop in Oracle Field Service Activity Details ScreenHow to Add Train Stop in Oracle Field Service Activity Details Screen Like this in Image -
Can we create a Field Resource without having User assigned to itSummary: Hi Team, Our requirement is to create a Field Resource in system which will be Technician and will be part of hierarchy in dispatch console but we will not have…
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Hide activity fields based on activity property valuesSummary: We have an activity type of 'Assist tasks' - these are linked customer calls to a primary tasks e.g. Technician may require support on a customer site due to si… -
Technician Assigned work zone and Travel Time And Assigned activities.Summary: Hello @Team, We are having one strange behavior encountered with Routing Plan for technician assigned work zone and Travel Time so need some input in this matte…
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Fusion Field Service Cloud : Unable to see resource information as Read WriteSummary: The Screen configuration has the values Read/Write for many of the fields under Edit/ Resource Information. But not able to make it read write from application … -
OFS resource field mapping to Fusion users field mappingSummary: We are able to follow the steps and create OFS Resources but would like to understand the mapping between Fusion User and how the OFS Resources are populated. P…
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Creating Assist Activity Using OFSC APIsSummary: Can we create Assist Activity using OFSC APIs. Requirement is to create Team work/Assist relationship using interface. Using Rest APIs we want to make one resou…
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How to create the org unit for the new organizationScenario : I have two organizations. Supremo power and ACME contractor. While trying to create the new organization bucket for ACME contactor, even upon choosing the org… -
Does OFS have a Resource schedule summary to look at staffing future shifts?Summary: A supervisor needs to see a count of how many resources are staffed per shift in an area to know whether to bring in additional resources. Resources may be sche…
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Fusion Field Service - Users created in FFS without External IDSummary: For an already existing user in Fusion, we have added the field service technician resource role, and followed the instructions as per below documentation https…
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How to send email to dispatcher when multiple dispatchers are assigned to a bucket?How to send email to dispatcher on activity completion when multiple dispatchers are assigned to a bucket? Scenario: I want to configure a Message Scenario to send an em…
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How to create resources in OFS Fusion once the Users and Employees are syncedHi, we are syncing the employee information from an External HR system into Fusion, and since now OFS application is part of Fusion can you please let us know the proces…
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Unable to Audit Trail "User Type" field in Oracle Field Service CloudSummary: When we update User Type field value in Edit Resources screen, we are not able to see the Audit Trail in Resource History Tab for User Type field. How can we Au…
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Warehouse Resource not visible on Resource Hierarchy in OFSCDear Team, I’ve been working on implementing the Warehouse as a resource to enable Field Technicians to consume inventory directly from it. Currently, inventories in Ora… -
How to export users in Oracle field service.I used postman but i was not able to fetch all 3000 users at once. Even the filter for active users in postman does not work. https://atcocloud.etadirect.com/rest/ofscCo…Reetikothari 41 views 4 comments 0 points Most recent by Renato Kermentz-Support-Oracle Field Service
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Hiding Manager/Dispatcher/Admin Option from Resource TypeSummary: Hello there. Is there a way to hide the "Manager/Dispatcher/Admin" option from the Resource Type list for specific User Types? We have our own Meter Services Su…
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not able to import User type in Fusion Field Service because of Login policySummary: We have to import user types, but are not able to import the User type in Fusion Field Service because of the Login policy error. It seems the Login policy is e…Sidharth Bhamare 32 views 3 comments 0 points Most recent by Renato Kermentz-Support-Oracle Field Service -
Visible resource will not show hierarchy in Dispatch ConsoleSummary: Dear All, "There is a requirement to add a group along with its members to the visible resources. However, once we see dispatch console, the hierarchical struct…
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Manage OFSC users in Fusion Field Service CloudSummary: We are using Oracle Fusion Field service Cloud which is a new offering within Oracle Fusion platform. The stand alone OFSC environment all users used to be crea…
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How to Sync Resources Instances from Maintenance To FFS using acceleratorSummary: As per Business Requirement, we have to sync Resource Instances from the Maintenance cloud to Fusion Field Service (FFS) using Accelerator. But the Accelerator …