Benefits Configuration
Discussion List
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Unable to end the Beneficiary contact relationship due to past enrollment recordsHi All, We want to end beneficiary contact relationship, who is no longer enrolled in any Benefit plans, since 2023. When we try to end the relationship date of the cont… -
How to set up AOR based alert composer notificationWhat is the inapp expression to send an alert composer notification based on the employees Area of responsibility 'Benefits Manager'. I am trying to set it up for the Se…
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Life event status goes processed and closed in benefitsSummary: Hi Team, for our customer I created a new agency-specific MIP plan and need to remove that agency from the old MIP plan, which is currently shared across all ag…
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Redwood - Unable to edit the coverages amount in plan as Ben admin while enrollingSummary: Redwood - Unable to edit the coverages amount in plan as Ben admin while enrolling, but with same access we can in another instance. Please help me what is brok…
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Unable to see edit button option in enrollment page for benefits in Redwood pageSummary: Unable to see edit button option in existing enrollment page for benefits in Redwood page Content (please ensure you mask any confidential information): In Bene…
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Benefit plan does not contain the year periods from programSummary: Hi If the benefit plan does not contain the year periods from the benefit program, then will the plan be still available for enrollment for the years from progr…
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Client has 3 questions that have to be answered T/F before enrolling into the HSASummary: Has anyone ever encourterd a client that enforces their employees to answer 3 questions before enrolling into their HSA? If so, any ideas on how to configure th…
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HSA Multiple of Parent Rate Not WorkingSummary: Need some assistance with our HSA plan. We have an HSA Employee and HSA Employer and the rule for the Employer is based on Multiple of Parent Rate with a Multip… -
How to make Phone number mandatory in redwood Contact pageSummary How can I make the phone number mandatory in Benfit Contact page , The below VB changes didnt work.Please advice. Content (please ensure you mask any confidentia…
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How to use multiple assignments when one assignment does not have a salarySummary: Currently, we are using multiple assignments to determine eligibility for some employees. While the primary assignment does have a salary, the 2nd assignment do…
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Pending action item-Document mandatory error.Summary: In the Responsive User Interface (RUI), when a pending action item was generated, administrators had the ability to approve or deny the action item directly fro…
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OPEN - Default Enrollment benefits process duringSummary: OPEN - Default Enrollment benefits process during During the Open Enrollment process, the system did not assign or carry forward the default enrollments for the…
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For self reporting life event ,document type cannot be changedUnable to change the document type for the self reporting life event documentation. I want to make the document type as 'Death Certificate' as a qualifying life event do…
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benefits administrator or representative receive notification of employee self assigned LESummary: Hi All, Does benefits administrator or represenatative employee self assigned Life Event approval notofictaion ? They can see the approval request when they go …
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How to add image on Me > Benefits > Before you EnrollSummary: Hello How to add Image on the Employee Self Service Me > Benefits > Before you Enroll > Get to Know your Benefits section. Thanks Mono Content (please ensure yo…
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Termination Life Event not Triggered for Global Transfers in RedwoodIn Responsive UI, when a Global Transfer is performed, both a Termination (day before GT) and a New Hire Life Event (GT effective date) is triggered. When doing a GT usi…
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Benefit Pending Action Alert is giving an error while runningBenefit pending action alert is not working when we are trying to add filter condition as uploaded date is null. It is giving an error while running. -
Employee Bi-weekly contribution amount not calculating when setting up open enrollmentWhen enrolling into the FSA Healthcare option, when selecting the amount of coverage, the employee Biweekly Cost does calculate and remains at a balance of $0.00 until y…
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when employee adds enrollment certification, it is submitted for another document typeThe certification type meaning is renamed in the document type as the look up, BEN_ENRT_CTFN_TYP is not extendable. The 'proof of National Identifier' Certificate lookup…
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Critical Illness GF Plan is recalculating rate with Work Location Change Life EventSummary: Navigate to Benefits Administration->Search for Emp#64297. Click on Critical Illness GF Plan during Work Location Change Life Event and you will find rate of 41…
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Default value or Minimum Value "0" is not working in primary fieldSummary: Hi Expert, We having an issue when we attempting to enter the "0" Value in Primary Field after that we are not able to proceed or submit the plan, Even our Min …
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Loss/Gain of Coverage Enrollment End DateWe have a Supplemental Child plan that is allowed to carry dependents up to the age of 26. Currently, when a child ages out, we use the Loss/Gain of coverage life event … -
How to avoid Ben Admin Enrollment Page continue Button Leading to Review and Submit Train StopSummary: Redwood Benefit Admin Enrollment Page continue Button Leading to Review and Submit Train Stop. Is it possible to restrict on REDWOOD BEN ADMIN Page not to land …
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Significance of Benefits offered conditionallyWe have a field called "Benefits Offered Conditionally" at the contacts page. Please let us know the impact of this field and where do we use this information.
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How does the Estimate of Impacted People parameter get added to Back Out Life Events process?We need to back out an administrative life event for the company, but it errs out immediately after submitting it with the following error: ORA-20001: This process affec… -
Supplemental Life Configuration Set UpReposting this question in hopes I get some responses…. We have 3 scenarios we have to achieve for our Supplemental Life plan. I have 2 of the 3 scenarios working and ne…
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Extra Inputs and Rate Value CalculationSummary: We have the same calculation for Rate Value Calculation, but we need to pull different UDTs for different plans. Instead of having dozens of formulas, we would …
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Migrating Eligibility profiles from POD to anotherSummary: Hi All, We have more than 50 eligibility profiles to be to be migrated to another. From Import/Exports under Benefits Administartion, it's taking one eligbility…
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Related Person Change Causes Life Event - Trigger only when Child is less than 15 daysWe have a requirement where the Life Event should only trigger if the Child added is less than 15 days old. We tried using Related Person Change Causes Life Event with t…
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Error while trying ot add the enrollment certification in PlanI am facing an error while trying to configure the erollment certification in the plan » Certification train stop. Error : "You can't define more than 1 ENRTCTFN action …