Benefits Service Center
Discussion List
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How to close pending action items for Benefits CertificationOnce the enrollments are completed by employees and the certification is submitted, it correctly routes for approval. After the approval, when I attempt to run the Manag… -
Benefits Certification Fast-formulaThe requirement is that certification should only be triggered if the child is over 21 years old. For children under 21, certification should not be triggered. Could any…
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HSA Rates limitationIn the HSA plan, the IRS limit is $4,800. If a user has already contributed $150 and attempts to enter $4,800 again, the system still accepts the value. Can we enforce a…
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Is "View Enrollment Results" for Benefits Admin Pages available in Redwood?In responsive UI we have this button available from the Benefits Admin Enrollment page to see enrollment details for an employee. Is this available in Redwood? If yes, d… -
Unable to upload documents on behalf of the employeeSummary: Hi, I'm trying to upload an enrollment document on behalf of an employee. Even though the document is already set up and it appears as a pending action, I can n…
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Can we hide Person info and Person Beneficiary Organization from benefits summary pageSummary: Can we hide Person info and Person Beneficiary Organization quick actions from benefits summary page Content (please ensure you mask any confidential informatio…
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How Hide the word "self" on a plan – Benefits Self Service or AdministrationContent (please ensure you mask any confidential information): Hello Team, When we open an enrollment, we can enroll in a program composed of one or several plans. Insid… -
Unable to hide Beneficiary organization section under People to cover redwood page.Summary: Unable to hide Beneficiary organization section under People to cover redwood page. We are able to hide the fields within this section. But we are not able to h…
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When an employee is terminated , their past enrollments are not visible in Benefits Activity CenterSummary: Content (please ensure you mask any confidential information): Version (include the version you are using, if applicable): Code Snippet (add any code snippets t…
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View payroll info not showing in Benefits service center in RedwoodSummary: Earlier under rates, user could see the 3 dots, which used to show the Payroll info for the rate. With redwood in BSC, we dont see that option anymore, Its that…
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Can we personalize the text in demographic section under People to coverSummary: Can we personalize the text in demographic section under people to cover? Content (please ensure you mask any confidential information): Version (include the ve…
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Looking for Table Name and Column Name details to create a Global Transfer Life event.Summary: Hi, We have a requirement from the customer asking for global transfer life event. However when we are trying a create person data changes and not able figure o…
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Error while trying to evaluate the life eventSummary: Hello community, There is an employee who got rehired as of 27/04/2025. The assignment is created for the same. The user have added the New Hire life event in t…
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Should we schedule Ingest Benefits Person Search Data to run on a regular basis?We are experiencing intermittent issues where we cannot query an employee in the Benefits Activity Center. If we run the Ingest Benefits Person Search Data process for t… -
Multiple intervals in a single coverage subset for Accidental Insurance.Summary: We have a requirement for multiple intervals in coverages for Accidental Insurance. From $50000 till $200000, the coverage intervals are $50000 apart and, after…
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Benefit Administration > Benefit Activity Centre-shows the enrolments and pending action but no dataIn the new Redwood Benefit activity center - under the benefits summary page, the sections - Enrolments and pending actions shows no data, just the sections are visible.…
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Unable to fetch Enrollment Action time, Disclaimer status and Assigned date in a BI report.We need to retrieve the Action Time, Disclaimer Status, and Assigned Date fields from benefit enrollment records for a BI report. However, these columns do not appear to…
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Person Selection Formula for Assign Corrective Potential Life Event not picking up future hiresSummary: We are trying to make a person selection rule to Assign Corrective Potential Life Event(Rate recalculation) effective as on 1st Jan 2025. Employee hired in futu…
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Intermittent Benefit Activity Center Search Issue After 25B UpdateAfter updating to version 25B, I ran the "ESS job to create index definition and perform initial ingest to OSCS" process with the ingestion value "fa-hcm-personbenefits"… -
Open life event getting processed and closedSummary: Hi Team, We have an Open Enrollment scheduled from 10/20/2025 to 11/07/2025. However, while adding the event open, it throws an error stating "Processed and Clo…
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Redwood Benefits: Override EnrollmentHi, Can we turn off Override Enrollment for specific roles? We have Benefits Specialist View Only and we don't want them to override anything. Thanks! Rechiel -
How do you restrict employee from enrolling into an option?Summary: We have a requirement to suspend optional life insurance for elected coverage over $500K (GI), with interim coverage being $500K (GI). Our first solution was to…
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Open Enrollment is Automatically Increasing Coverage Amount on Supplemental Life PlanWhen testing 2026 Open Enrollment, I noticed we had several hundred "Proof of Good Health" action items trigger because the system is automatically increasing the covera… -
Clear / Reject Pending Actions that were not satisfiedSummary: We have Pending Actions that were not satisfied by the due date. These actions did create a suspension. How do I clear, or more logically in my head, reject the…
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Benefits Activity Center - Landing page dashboardSummary: In RUI we had this landing page analytics where we had the option to filter the transactions happened last week, 30 days, 60 days and 90 days. This feature is n…Vivek Gopalakrishnan-Oracle 18 views 4 comments 0 points Most recent by Vivek Gopalakrishnan-Oracle Benefits
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Unable to do VBS Customization for functionalities under benefits activity centerWe have a inquiry role requirements for Benefits module. Earlier we had raised an SR and Oracle confirmed that this is a GAP from Oracle where the view only privileges o…
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Will the Change Beneficiaries quick action in Benefits Summary for administratorsSummary: Do not see the Change Beneficiaries quick action in Benefits Summary for administrators, is that expected? Is there a way for us to enable that for our administ… -
How to make Benefit Pending Action region read only for a role REDWOOD UIWe have a requirement to make Pending Actions region as read only for a custom role, under Benefit Service Center. This role can only view Benefit Summary, Pending Actio… -
How to solve the error The value of the attribute LifeEventId isn't valid.Summary: In the Redwood Benefits module, we are trying to create a manual life event from the Benefit Activity Center page and upon selecting any life event type, the sy… -
Redwood - Benefits Relationship LOV blank for terminated workersSummary: Unable to view the benefits relationship for terminated workers under the Redwood Benefits Summary Page. Users can see LOV results for active workers. All roles…