Category 235
Discussion List
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How to Set a Default Channel Type in Fusion Service CenterThis guide provides step-by-step instructions for setting a default Channel Type during Service Request (SR) creation in Fusion Service Center, using Visual Builder Stud… -
Create Custom Panel for Attachments in Redwood Service CenterSummary: The attachments panel was OOTB in 23C and removed in 23D, I'm trying to replicate what was previously available. I've tried following this post for contacts (ht… -
Custom analysis on Service HomeWe would like to customize the home page of the Service Center (Service Home) by adding different sections than those currently available. We have searched extensively t…
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[Oracle Fusion] TERM DATE BASIS - customizationHi all, I would like to know how to add more option in TERM DATES BASIS list of value. I would like to customize a new due date calculation base on PO date rather invoic…
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Ability to copy custom fields when using the 'copy' action on an SR to duplicate fields.Summary: Currently, if custom fields are present within the details of an SR, when selecting the copy action only standard fields are copied. Is there any customization … -
Object Level Trigger works in Classis UI but not in RedwoodSummary: Hi All, I wrote one before update trigger in activity object and it is working as expected in Service Classic UI but it is not working in Service Redwood. Per R…
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My team' accounts in custom VBCS pageSummary: Content (please ensure you mask any confidential information): I am building a custom page similar to this redwood page. When I checked the CX sales REST api do…
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Redwood : Smart Actions based on Object FunctionsSummary: Creation of SR Smart Actions based on Object Functions does not have option 'Object function returns a URL' and 'Browser Window Target' Content (please ensure y…Ashley Burton Pink 53 views 1 comment 0 points Most recent by Daniel Placinta -Support-Oracle Fusion Service
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Where to configure SLA in Oracle Services CloudWe want to configure Service Level Agreement, like Customer Products, terms and condition, serverity, availability, service covered, in Service module like defining a co…Muhammad Yahya 45 views 1 comment 0 points Most recent by Daniel Placinta -Support-Oracle Fusion Service -
Is it possible to give access to knowledge articles to only some customers/accounts)?Summary: Customer specific visibility for knowledge articles Content (required): Knowledge Management - Fusion Services and Digital Customer Service (Oracle Customer Por…MARIA BLANCH 71 views 2 comments 0 points Most recent by Radhika Abhyankar-Support-Oracle Fusion Service
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How to filter contacts based on account for standard ContactNameTemplate on work order?Summary: How to filter contacts based on account for standard ContactNameTemplate on work order ? Content (please ensure you mask any confidential information): We have …Jidnyasa Falak 43 views 6 comments 1 point Most recent by Radhika Abhyankar-Support-Oracle Fusion Service
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How to Attach a File in Knowledge Authoring in 23D Application?How to attach a pdf file in Knowledge Authoring
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Does Oracle Fusion Cloud allow REST-Enabled SQL API calls?We can make regular REST API calls on our Oracle Fusion Cloud system, but I would like to use REST ENABLED SQL calls, where I can use ad-hoc SQL SELECT statements. Docum…
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How to hide foldout view on Service Request in RedwoodSummary: As part of business requirement need to hide the foldout panel under Service Request, expecting navigation to be SR create page to SR Detail page and SR Landing…
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SR creation for End-customer in case they bought the product from DealerSummary: Creating a Service Request against the end-customer which was originally sold to them by Dealer. Failed to find Installed base Asset under end-customer account …Bhargav Nandanwar - Trinamix 31 views 2 comments 0 points Most recent by Bhargav Nandanwar - Trinamix Fusion Service
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Availability Exceptions Oracle Fusion REST APISummary: Hi, We have a requirement for implementing a custom functionalility on Service Request Edit page in Redwood UI for which we need to access the Availability Exce…
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Accounts in Services / case management only lists those created in ServicesSummary: Accounts created in Oracle financials are not visible in fusion Services. Accounts created in Services are visible in Receivables Content (please ensure you mas…
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How to Enable Team Panel on Service Request Details Layout?Summary: Hi, We are trying to enable a 'Team' panel on SR object detail layout in Next Gen UI. There is no Team Panel available in standard Panel container in the defaul… -
Getting Sign In option for Power BI Dashboard URLs embedded on Oracle Sales Cloud even SSO setupdoneSummary: When we try to embed Power BI dashboard URL on oracle sales cloud it is asking for Sign In option instead of opening the links directly since SSO setup is estab…Sukumaran Ayyaswamy 31 views 1 comment 0 points Most recent by Priscila Terazawa - Support-Oracle Reporting & Analytics for Sales
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NGS - How to create child object table with add button in service CentreHi @Edson Junior, Oracle , In Service center Edit screen we can see out of box tables for contact, Team etc. with create button. Similary we want to do for service custo…Pratibha AdhavLTIMindtree 41 views 4 comments 0 points Most recent by Edson Junior, Oracle Fusion Service
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Email to Author once Knowledge Article is Published or UnpubSummary: Is there a way to send Email to Author once his Article or FAQ is published? Version (include the version you are using, if applicable): 24C -
Roles and privileges required to create and execute the BIP reports in fusionHi, What are Roles and privileges required to create and execute the BIP reports and Data models in fusion ERP apart form Admin Roles. As part of the Support project, it…Perumalla Ashok 419 views 1 comment 0 points Most recent by veerendranath pulivarthi-Oracle Fusion Service
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Need an API to update GRN in oracle FUsionHello team, We are looking for an API which can directly update the GRN. Today Oracle provides API to create GRN but for update the process seems to be different. When t…
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What is service profiles? How to implement and use in CX?Please provide some documentation related to service profiles
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Add styling (Increase the label width & make the label bold) to the field groups in Redwood UISummary: We have a requirement to add styling to a field group. For Instance, we have the below field group & we need to make the Label of the field group as bold & incr…
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24D Fusion Service Extensibility Features Highlight | Be release readyGet release-ready and check out the exciting extensibility features coming in 24D. CX Service Actions are being introduced to simplify the Admin experience, along with t…
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City, County names are not matching in wage basis rules page with the manage geographies.We have tried to create a report to fetch the details(city, county, primary and secondary classification) from the wage basis rules page but when tried to fetch particul…Sandeep_Tallur 41 views 1 comment 0 points Most recent by Julian Challenger-Oracle Reporting and Analytics for HCM
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View the service requests in Redwood UI which got closed by Auto closed jobSummary: Our requirement is we need to show closed Service requests that got closed by the Auto-Close Service Requests job Content (please ensure you mask any confidenti…
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Change Contact-Layout that is used when Contacts are created by Service Requestswhen a contact is created via a service request that is created using the E-Mail integration this contact is created using the standard layout. We however use custom lay…