Category 235
Discussion List
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What is service profiles? How to use and create in CX?Summary: Hello Can any one explain about the service profiles object usage and How to create the service profiles in CX? Currently create option is not available for ser…Venkat Malepati 46 views 1 comment 0 points Most recent by Lisa Wilkes-Support-Oracle Fusion Service -
No Option in Service Logistics "Manage Parts Requirement" to edit PartsOrder created from B2B ServicSummary: Hello, Field Service Administrator is able to view in Service Logistics "Manage Parts Requirement" the Parts Requirement requests raised in Fusion Service Work … -
how to create a lead from outlook email attachment - [ Excel ] in Oracle Fusion Sales Cloud?Need to evaluate the feasibility of creating a lead from an auto-generated email attachment for Oracle Fusion Sales Cloud. The attachment is an Excel file containing all…
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Service Request object is not coming up in the Add Objects list of the CX Extension GeneratorI am trying to import the Service Request object along with some custom tabs created on SR object to the Redwood UI. But the Service Object is not getting displayed in t…
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How to create service user with same roles as SERVICE_APP_ICS_IDSummary: We have a requirement to update the Completed work orders for the post-activities performed by Operations Manager. We also have a requirement to create the Work…
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How to identify Custom Integration Code for Field Service Integration?Summary: We have a need to add custom statuses to the Field Service Work Order. After Field Service completes the work order, it should go through a Review Process. To a…
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Please consider the scenario and share your output. Thanks in advance.In oracle fusion Lockbox, where Bank account number have different currencies, but account number is same and when we are receiving file for lockbox we need to maintain …Sayani Bhattacharyya1410 31 views 1 comment 0 points Most recent by Sairam Surampalli-Support-Oracle Receivables & Collections -
Oracle fusion Service CTI Integration Implementation IssuesSummary: While Implementing the CTI Integration with third party we faced the below Issues and concerns. If anyone faced the same challenge or having insights on below c…
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I have requirement where i need to copy the details of the existing SR to a new one save of first SRSummary: We have a use case where I need to create a new SR based on the existing SR. Say when a ticket with a specific category is solved then a copy SR needs to be aut…
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How to change email notification system email ID to a personal outbound email id?Summary: Currently, when email notifications are triggered from the fusion service to a customer, the email address is of the system. I want to modify that email address…Saumya Vyas 14 views 2 comments 0 points Most recent by Radhika Abhyankar-Support-Oracle Fusion Service
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Do we need to create communication channels for Case Management?When we are selecting the Web/Email options while creating conversations, we are not seeing the Agents/Resource available for selection. Also we do not see an option to …Ananta Prasad Ray 41 views 5 comments 0 points Most recent by Radhika Abhyankar-Support-Oracle Fusion Service
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Page Unresponsive on Payment UIWe have had multiple users that have gotten the below error in Manage Payments. We have cleared cache, shutdown/restart, deleted user data folder in Google folder. This …abbymartin53 73 views 4 comments 0 points Most recent by JeffNZ Payables, Payments & Cash Management
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How do I raise an idea for Case Management?Documentation on Case Management brings me to Fusion Services on Customer Connect. The Idea Lab link on this homepage is dead: https://community.oracle.com/customerconne… -
Create Sub tab related SR for Service RequestSummary: Hi All, I need to implement a related SR subtab for Service Request, where user can create SR with a button. Can you pls let me know if I can use existing OOTB …Anjanah Ganapathy G S S 22 views 1 comment 1 point Most recent by Edson Junior, Oracle Fusion Service
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Custom status for Work Orders in Fusion ServiceSummary: Hi, We want to add additional status values for Field service Workorders. What are the possible ways to have the new custom status values? ONe of the possible w…
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Oracle Fusion Service 24C Extensibility Features Highlight | Be Release ReadyWelcome to the 24C Fusion Service Center Extensibility Release Highlight. This document provides an overview of the features introduced in Oracle Fusion Service's 24C re… -
Need to Know if Custom Pages and VBCS Pages work after Redwood UpgradeSummary: Our Fusion application is 24B. We have many Custom and VBCS pages in our PRM module. We would like to know if we upgrade our instance to Redwood, will the custo…Vairasundar_1997-Oracle 21 views 1 comment 0 points Most recent by Priscila Terazawa - Support-Oracle Sales
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Redwood:Is there any way to add new custom source to service address source on work order objectRequirement is to add one more new LOV for custom source to service address source field on work order object and based on LOV value we have to update service address. I…
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Can we have Fusion Notifications with Load & Error status for Process Electronic Bank Statements JobSummary: The client wants to receive notification (with the status) for each bank statement file processed by the Process Electronic Bank Statements job . Is there a see…Soumya Saswat-Oracle 18 views 1 comment 0 points Most recent by MiaM-Oracle Payables, Payments & Cash Management
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Custom Smart Action for Activities is not available in Next Gen Service LayoutsSummary: Summary: Hi, I have created a custom smart action for object function called 'Create Lead' for both Sales and Service applications. I am able to access the smar… -
Why same value coming at bill-to and ship-to customer tax reg number filed when we have separate numSummary: For a Customer i have provided "taxpayer identification number" at header level but for this customer there are two different sites(bill-to and ship-to) with di…
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Customer needs to update a custom Lookup using webserviceSummary: We are implementing it and the client needs to maintain this lookup by webservice. using the documentation provided for API's Rest I found this get: https://doc…Jefferson de Laureano 41 views 1 comment 0 points Most recent by Lisa Wilkes-Support-Oracle Fusion Service -
Setting multiple email channels for multiple Business UnitsSummary: We need to set up email channels for multiple business units, each representing different companies. Example : Business unit one : Vision insurance Company Busi…Pearl Akondor 33 views 4 comments 0 points Most recent by Radhika Abhyankar-Support-Oracle Fusion Service
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How can I Convert Excel file to csv via OIC?I have no idea about the file conversion from excel to csv in OIC application.Krishna Kumar v 51 views 2 comments 0 points Most recent by AlokKumar Integration Cloud HR Guides and Templates -
How to create B2B SR through Inbound Email?Summary: Hello Experts, can anyone share setup document to crate B2B Service Request with Inbound email? Content (required): We are planning to utilize Service Request m…Umer Khitab 81 views 10 comments 0 points Most recent by Radhika Abhyankar-Support-Oracle Fusion Service
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Rename label from "Internal" to "Finance"Hi, We have a customer requirement to change "Internal help desk" wording to "Finance Help Desk" . I managed to find this document but this is not helpful. It would be g… -
HCM Benefits- Tax type code to use for pre-tax amountHello ,, We are currently setting up standards rates in the Benefits , to which we have to add 9% of taxes. That part will be handle by the elements on the payroll modul…
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Redwood- Is it possible to add service center link in the header section of work order?Summary: Is it possible to add service center link in the header section of work order? Content (please ensure you mask any confidential information): In redwood work or…
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Dynamic where clause in Value set based on form value in Oracle Service ModuleSummary: Dynamic where clause in Value set based on form value in Oracle Service Module We have requirement to create Table type value set where using Dynamic where clau…
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Dynamic Table type Value sets referring Where Clause Form DataSummary: How to create Table type Value set Dynamically, in the Where Clause refer Form Data. Example: in Service Request Module, we have to Create LOV based on Table ty…