Category 235
Discussion List
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25A Enhancements to the Extensible Navigation FrameworkHey there! Let's check out the cool new features in Oracle Fusion Service Center Extensibility 25A - we've got some awesome navigation features and CX actions to talk ab… -
We would like to enable Generative AI to create a summary in Service Request.Summary: In Oracle B2B service cloud We would like to enable Generative AI to create a summary in Service Request edit page. Content (please ensure you mask any confiden… -
Reference Numbers in Service Request Subject (Redwood)In the SUI for Service Requests, the Reference Number was automatically inserted the Subject Line for all messages (Replies and Forwards). In Service Center, the Referen…
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returnApp parameter in HCM Deeplink not workingSummary: I would like to redirect to custom page, once any action is taken in below deeplink. but it always redirect it to oracle fusion home page after action is taken.… -
How to integrate ODA with Redwood Service Centre?Summary: We have integrated ODA with classic UI but how to integrate it with Redwood Service Centre? Content (please ensure you mask any confidential information): Versi…
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Add pop-up button to Service Request action buttonSummary: We are looking for a way to open a pop-up from the Service Request action button page similar to the "Resolve" pop-up window. We want to do this to move queue a…Stephan van der Walt 23 views 3 comments 0 points Most recent by Edson Junior, Oracle Fusion Service
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Need to create custom chat box in the Oracle Fusion ERP screenHi Team, We would like to propose the implementation of a chat box within the Oracle Fusion ERP application screen. This feature would enable users to easily query or ex…
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Generic work order auto populate timezone ( redwood)Summary: Greetings, On B2B fusion service New gen Generic work order page how Time zone can be auto-populated based on the Asset location address or contact address? We … -
Not able to see the Foldout Overview panel in service Request edit pageSummary: Foldout Overview Panel is enabled in the Service Request Details page in Redwood but when i open edit page can't see the panel(Foldout Overview Panel). Content …
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How to remove/revoke access to Procurement Module for any userHello folks, Could you please guide me on How to remove/revoke access to Procurement Module for any user? What Roles/Priviledges we should remove from user profile and s…
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How to send the real time PO Status change information to downstream systemsHow to send the real time PO Status change information to downstream systems Cancel, Closed, Pending Approval like this..
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How to retrieve necessary information of SRs from the new My Oracle Cloud Support PortalThe new My Oracle Cloud Support Portal was rolled out on 11-Nov-2024 and the SRs from the old My Oracle Service portal have been migrated to this new portal. Several ess…
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Can manager's manager download performance document of the indirect reportsSenior manager unable to download full detailed performance document for indirect reports As head of department, should be able to download indirect reports performance …Pushpa Nagini Kumari-Oracle 11 views 3 comments 1 point Most recent by Karyn Kurland-Oracle Performance Management
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NGS - How to design Redwood Service Dashboard?Summary: Hi @Edson Junior, Oracle, Could you pls share the document to design Redwood Service Dashboard? Thanks, Pratibha Content (please ensure you mask any confidentia…Pratibha AdhavLTIMindtree 91 views 8 comments 0 points Most recent by Karyn Kurland-Oracle Fusion Service
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Is it possible to create new/custom actionable infolets for FIN/SCM module ?We are trying to create an Custom Actionable Infolet, so that we can add actions (ex. Create, Submit PO/Requisition). But as off now there is only one option available f…
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Log for user's navigation in Oracle FusionSummary: Hi all, please, I would thank any help with the following: Is there any log/table/trace, anything, that is able to reflect when user presses any of this buttons…
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How to configure ODA in Redwood Service Centre?Summary: Content (please ensure you mask any confidential information): Version (include the version you are using, if applicable): Code Snippet (add any code snippets t…
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The client has a specific requirement and seeks clarity on the capacity assessmentf Oracle Service Cloud to support the following needs: Onboarding 20,000 customers daily. 2. Serving a total of 1 million customers. 3. Handling a 10x increase in daily …
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REST API Call for Custom Object is not returning any responseSummary: We created a custom object using Application Composer and Published. From the application, we are able to create records in that. 2. We are unable to get/post u… -
Redwood : Defaulting Asset field in SR Create PageSummary: In Redwood, how to default the Asset value in the Asset drop down when user navigates to SR Create from IB Asset Simplified UI? Content (please ensure you mask …
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How can we enable the CTI Media Tollbar in both Redwood and Classic UI at the same time?Summary: We can't enable the CTI Tollbar to work in both Redwood and ClassicUI at the same time. If we set a new bar as per Create a CTI Toolbar for Redwood the one in C…
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Hidden columns in FBDI templates are excluded from the CSV generationHi, team. As this title, I am facing the problem "Hidden columns in FBDI templates are excluded from the CSV generation". * I wrote SR about this problem first, but the …
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Assign Category for SRs coming from Email ChannelSummary: When inquries are sent to mailbox, an SR is created without a Category value. What can be done to auto-populate the Category with a specific value depending on …
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Redwood for Core HR -need assistance on migrationHi , We are starting to implement Redwood in our firm for Core HR HCM. Can someone please guide what is the step by step procedure in a short form so that i can then fol…Palak Srivastava 95 views 1 comment 0 points Most recent by Daniel Placinta -Support-Oracle Help Desk
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Rename or remove show action in Redwood UIHi, We are implementing Redwood UI and would like to know if it is possible to change the names of actions in the action bar menu. For example, we have a custom object c…Mariachiara 21 views 1 comment 0 points Most recent by Daniel Placinta -Support-Oracle Fusion Service
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Create a custom phone type with all 3 fields including phone extensionThe client needs a field similar to that of the "WORK" phone that contains all the fields like the phone extension. We created an additional phone type but it doesn't se…
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Not able to Create AR invoice in Fusion through rest apiI am creating an AR invoice in Fusion through the REST API. There is a descriptive flexfield (DFF) on the header level called "context value." When we pass "Segment Code…Adwait Rajmane 1 42 views 1 comment 1 point Most recent by Guiliano Mendez Receivables & Collections
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how to use the pay-in-full option for more than one invoice for the same supplier?a customer has issue that when they navigate to to the invoice window and list invoices for a specific supplier, they attempt to select a couple of invoice and press the…Haia Ahmed 22 views 1 comment 0 points Most recent by Neha Garg-Oracle Payables, Payments & Cash Management
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Data Extraction Approach for Oracle tables that doesn't have PVO'sProblem We need to understand what is the best Data Extraction Approach for Oracle tables that doesn't have PVO's Came across below approaches: Approach 1: Steps: 1. Cre…
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The Art of the Possible: Direct Access to Service Request DetailsOverview This guide will show you how to skip the foldout panel and go straight to the Service Request Details page. Don't worry - the foldout panel is still there if yo…