Category 453
Discussion List
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How do you back out two open enrollment eventsSummary: I ran the Evaluate Scheduled Event Participation and I thought I ran for each program but it pulled in both so I have one OE event in Detected with an error log… -
How to edit 'delete' button in benefits employee self service -before you enrollSummary: Content (please ensure you mask any confidential information):How to edit 'delete' button in benefits employee self service -before you enroll Version (include …
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How to enable multiple assignments for benefit relationshipSummary: We are rehiring a retiree into a non benefit eligible role. Therefore, we need to change their benefit relationship assignment to their original role they retir…
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post election trHi, Can anyone explain why my postelection edit formula is not working during open enrollment. Requirement - if an employee is enrolled into HDHP plan then only he can e…
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Person Changes life event Fast Formula for Death of RetireeSummary: Hi All, We have arequirement for Death life Event .We want to have different Life Events for Death of employee,Death of Rtiree and Death of Cobra.Can any please…
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How to set the Address Section or fields on it as required from the Self Service Enrollment PageWe would like to set the Address Section or even fields of it as required but the list from the Business Rules does not correspond on the fields from the UI, The fields …
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eligibilitySummary: Hi All, When I am trying to add eligibility for a plan in Program,at Program level ,I am getting the below error. I have checked there is no eligibility at Plan…
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Benefits: Can document upload in benefit program be made mandatory only to specific employees?Summary: Hello, Our client has a benefit program in which there are document uploads configured. Usually, each year during the open period, there is automatic renewal. T…
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Which Ben Admin processes invoke which formula types?Summary: We need a cross-reference of which Ben Admin process invokes which formula types Content (please ensure you mask any confidential information): Since we no long…
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When we navigate to Agent Teams → MSHS Benefit Advisor, we would like to confirm which LLM is used.Summary: This question is related to AI Agent Studio within the Tools section. When we navigate to Agent Teams → MSHS Benefit Advisor, we would like to confirm which LLM…
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Redwood Benefits: Open EnrollmentHi, We are currently running OE on one of our test environments, but we are experiencing a situation where employees are unable to update their enrollment status that in… -
restricting user to enter only one Primary care physician during enrollmentSummary: We have added a new HMO plan this year which let's user enter PCP details during enrollment through action item, current functionality lets the user enter multi…
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Why are approved certification pending actions carrying forward intoSummary: The client completed a full audit on all dependents this summer under the HCC Dependent Verification life event seen in first screenshot below. Dependents had c… -
Is anyone else experiencing issues with action items not being triggered on the Redwood pages?Summary: Action items were defined for the STD Buy-up plan, and the process worked correctly last year. However, since migrating to the Redwood page, the system now expe… -
Getting errors after Fast Formula type Default to Assign Pending ActionSummary: We copied code from the Administering Fast Formula samples, but Oracle throws error on the return value Content (please ensure you mask any confidential informa…
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Redwood Benefits Self-Service - Quick Actions OrderSummary: Hi, we created and added the Benefit Plan Comparison tool for Medical and for Dental. I see as Quick Actions on Benefits Self Service, and would like to have Me…
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HSA Contribution amount to be valiated based on opted medical planSummary: Hi Experts, We have requirment to allow the HSA contribution (Individual or Family option) based on the two medical plans A & B (Employee Only , Employee + One,… -
Need DBI for getting the coverage amount while enrolling into the plan.Summary: Need DBI for getting the coverage amount while enrolling the plan for triggering EOI(Enrollment Certification Required) Content (required): We have implemented …
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New Hire Life Event (renamed to Newly Eligible) not triggeringSummary: Hi All, The New Hire life event (we renamed to Newly Eligible as per client request) not triggering when we hire employee or convert pending worker (Both Quick …
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Is it possible to change the wordings in the self-report a life event pageI need to change the wordings for the statement 'My spouse or domestic partner' to 'My Spouse'. Is it feasible. Any inputs?
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How to Change the Context in Fast FormulaSummary: I have Benefits FF for Age Depemendent Drop which was working fine but now it failed for some scenario because of dependent Full Name we are using. But now i wa…
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Issue calculating the Imputed Shell Plan amount per thousand dollarWe have configured imputed plan variable rates, but as per our expectation we should have the amount calculated for per thousand dollar of the extra coverage. Example: E…
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Benefits Open Enrollment: Evidence of InsurabilityHello, Could someone kindly help me? Last year, during Open Enrollment, we configured this requirement so that 10K-50K had no EOI, only 100K and 250K. Right now, the req…
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HSA Rates limitationIn the HSA plan, the IRS limit is $4,800. If a user has already contributed $150 and attempts to enter $4,800 again, the system still accepts the value. Can we enforce a…
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Facing Error: You need to enter a date of birth that's before the start date of the person record.Summary: Hello, we're performing data migration of contacts for benefits. We have faced the following error: 'You need to enter a date of birth that's before the start d…
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Can we configure few life events at Program and few at plan levelSummary: HI Team, Can we configure few Life Events like newhire ,Salary change at Program level and few like Birth,Marriage etc at Plan Level. Will it have any issues .P…
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Can Document Records be removed from Benefits quick actions Redwood 25B?Summary: I understand that this could not be done in 25A, but was the ability to remove Document Records from Benefits quick actions in self-service delivered in 25B? Co…
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Flat Range Age Reduction Rounding RuleSummary: How to round age reduced coverage values to the next thousand when using a flat range coverage. Content (please ensure you mask any confidential information): C…
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Beneficiary Organizations Doesn't Show Under "People to Cover" Without Quick Action OnHi All, The business has requested that we make the section "beneficiary organization" show under the "verify people you would like to cover" in Redwood benefits self-se…
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Redwood Benefits: Get to know your BenefitsHi Team, Can we add Links here? Like link of the Open Enrollment? If not, can we remove this section? Thank you! Rechiel