Dispatch Functionally
Discussion List
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Text to Speech FunctionalitySummary: Hi, I can see some Oracle documentation on converting resource/engineer speech to text however I cannot find anything on text to speech. For example reading alo… -
Is there any way to control dispatcher see only 3 weeks of History?Summary: Business wants Dispatcher to see only 3 weeks of History in FFS is it possible by using Restriction on visibility filter or by any way?
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Can we create multiple Field Service Activities against same service work order, each activityHi, Based on the 26A update, we see that a single service Work Order can be associated with multiple Field Service Activities. Does this mean that, against a single Work…
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Can we filter the resource who are doing overtime or Overloaded resources (>100% load) in List ViewSummary: What is the filter condition to get resources who are doing overtime or Overloaded resources (>100% load) in List View OF Dispatch Console? Thanks in advance!
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Multi-day Activity Removal Behavior: Deleted vs. Canceled Status Before and After Route ActivationSummary: I would like to ask for clarification regarding the removal of multi-day activities in the Dispatch Console. If I assign a multi-day activity to a resource and …
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Dispatcher approval option to transfer Activity with skills and zones mismatch in collaboration?In Oracle Fusion Field Service, we are using Collaboration to allow field resources to coordinate and, where appropriate, transfer activities to another resource. We und…
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Asset Details Plugin – Authorization Token Error in 26AI am working on the Asset Details Plugin in Oracle Fusion Field Service (26A release). https://docs.oracle.com/en/cloud/saas/readiness/service/26a/fscv-26a/26A-fsvc-wn-f… -
Integration between Fusion Service and Field ServiceHi, Team, Following this document: https://docs.oracle.com/en/cloud/saas/fusion-service/faefs/manage-service-to-field-service-integration.html#s20060303 We are building …
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Does Native Integration Support Custom Properties Mapping in Fusion Service (26A)?Hi community, I’m referring to the Oracle Fusion Service 26A readiness document: https://docs.oracle.com/en/cloud/saas/readiness/service/26a/fscv-26a/26A-fsvc-wn-f42773.…
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Native Integration between Fusion Service and Field ServiceSummary: We have set up a connection in Fusion Service using below Connection details URL - {{Fusion Service URL}}crmRestApi/resources/latest/fieldServiceConnections Bod… -
A resource is showing a different initial day in the calendar (on Dispatch Console)Summary: Hi, a resource is showing a different initial day in the calendar (on Dispatch Console), even if global configuration in the instance on "Display" is set Sunday…Luiz Felipe N M Nogueira 21 views 2 comments 0 points Most recent by Luiz Felipe N M Nogueira Field Service -
Fusion Field Service Custom Filter (with dynamic field values) not returning result on Activity ListHi, Observed different behavior on Ad hoc and Custom Filters on Activity list in Dispatcher Console. Ad hoc Filter with two Fields: Activity Status and Time Slot If Acti…
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Is it possible to manually resize Resource Row Height in the Dispatch Console?Summary: Hi everyone I have a request from a user regarding the UI customization in Oracle Field Service. In the Activity List, users can easily use the "Resize row" (Ri…
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April Interactive Demo Hours: Service AutomationAlways live, never recorded! It's that time again. Interactive demo hours are scheduled for April. In this one hour showcase, you’ll get an in-depth look at Oracle's bes…Kayleigh Halko - Oracle-Oracle 7 views 0 comments 0 points Most recent by Kayleigh Halko - Oracle-Oracle Field Service
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Is there a way to mimic a Not Done action on a pending activity?Summary: We have a button configured which allows our Planners to performing actions on pending activities using a form containing a service request to update these acti… -
Retrieving Master Activity ID for multi-segment activities in Non-Scheduled pool (OFS)Question: How to retrieve Master Activity ID for multi-segment activities in Non-Scheduled pool in Oracle Field Service? Hello Team, We are working with multi-segment (s…
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Master Activity ID for Multi-Segment activities not available in non schduled poolSummary: Hello Team, In Oracle Field Service multi-segment activities, we observed that when a segment is moved from Scheduled to Non-Scheduled, the Master Activity ID b…
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How to auto-reschedule started but not completed activities in Oracle Field Service?How can i Acheive This When a technician starts an activity in Oracle Field Service but fails to complete it by the end of the day—due to being busy or other reasons—the…srikanth gollapally 32 views 5 comments 0 points Most recent by Renato Kermentz-Support-Oracle Field Service
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Use Assignment Assistant On Dispatch Console option is not availableSummary: Hi Team, We used to have "Use assignment Assistant on Dispatch Console" option in activity management options in user type general settings. We disabled it to s…
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Restricting user from creating assist activity using drag-dropSummary: Hi Team, We have a business requirement to have a user who will only have View Only access. So, we created a user type (View Only) and restricted most of its ac…
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WATCH REPLAY: Oracle Fusion Field Service 26A Release Deep Dive - Wednesday, February 18th, 2026Watch the 26A Oracle Fusion Field Service Deep Dive replay here Summary: This a replay the quarterly Oracle Fusion Field Service Release Deep Dive Webinar, this session … -
Ability to add reason while clicking on "Stop Travel" after EnrouteSummary: Hi Team, There is a business requirement that if a technician stops his travel after starting enroute for an activity, he should add a reason for stopping trave…
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Setting default file type '.xlsx' for Activity Export (RESOLVED)Summary: How can we set file type .xlsx as the default when doing an Activity Export? Content (required): When we do a 'Export Activities' in OFSC, the file type is '.cs…Marc Arseneault 123 views 7 comments 0 points Most recent by Dmytro Shurkov-Support-Oracle Field Service -
Is there a place to check Resource History including Resource calendar changes in OFSC?Hello, I was wondering if there was any way to check the changes history for any ressources in the dispatch console. More specifically in my case, I want to see the chan…
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How to Handle and Started Activities When Technicians were unable to End themSummary: Hi Oracle Community, In Oracle Field Service (OFS), how should we handle scenarios where a technician starts an activity but forgets to end it, either due to hu…
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Activities deletion after 90 days-QuerySummary: Hi Team, A query- If we create a non-scheduled or scheduled activity today, no-one works on it and activity stays in Pending status. Will this also get removed …
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is it possible to re-order activities from My Route PageSummary: Hi Team, We can re-order activities using "Position in route" field in Activity Details. Is it possible to re-order activities from My-Route Page, Dispatch Cons…
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Display the Enroute time in an activity fieldSummary: Capture activity Enroute time so it can be displayed in the activity details screen. Content (please ensure you mask any confidential information): In customer …
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Is_activity_scheduled on move from scheduled to unscheduledSummary: We implemented a move scenario to Set a property when the order goes from Scheduled to Unscheduled. We put a blocking condition with Is_activity_scheduled is nu…
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Can we re-name "Start" status button based on Activity TypesSummary: Hi Team, We have a request from customer to re-name "Start" status button to "At-Job Site" for work order activities and to "Start Lunch" for Lunch activities. …