Best Of

Hello,

The permission names have changed to NetSuite 360 and NetSuite 360 - Plus Financials.

Thank you,

Todd Niedringhaus

Hi Vicki Bollinger

Customer Mapping Rules are created when you manually select a customer for a bank line, and NetSuite stores the association based on the Payor and Memo values from that line. Best practice is to create rules only when those values are consistent and uniquely identify a customer. If the same Payor or Memo text is used by multiple customers, it’s best not to create a mapping rule, as NetSuite does a direct comparison and may resolve the bank line to the wrong customer on future imports.

Hope this helps

Hi @User_ZA0IY

What role are you using to access the customer record? If you are using a custom role, kindly try the following:

1. Navigate to Setup > Users/Roles > Manage Roles

2. Click Edit for the affected Custom Role

3. Click Permissions tab

4. Click Lists subtab

5. Select/Add:

• Automated Clearing House
• Set Permission Level: Full

6. Click Save

If you are using an Administrator role and the New ACH button still won't display, there may be some permission required to be set. Not sure where to look at but it's best to file a support ticket in this case so support can take a further look in the backend. I haven't found any relevant documentation to resolve this.

You may also reach out to your Payment Processing Provider (VersaPay) for any configuration/permission needed to be set in their scripts to display the button since they own the bundle.

Hi @Jeanne Padilla-Oracle , thank you for your response.

The initial import is still showing as previous screen shot.

We re-imported and it worked fine on the 2nd attempt.

When reviewing as you requested, it shows there was one completed successfully at the time it was set to run but that would corelate to another import which was set at the same time that morning, so the problem import is still stuck.

Hi, @Bry Cabria-Oracle, Yes, I was using a custom role. The issue was resolved after adjusting the permissions.

Thank you for your help!

The NetSuite documentation on ACH doesn't clearly mention the requirement for Automated Clearing House permissions, which can be confusing.

This is noted, @Mike O.-Oracle!

I'm also tagging here some of our active community members in case they have insights or have experienced similar implementations:

@Tigran Shahnazaryan @Vernita @Divya Unnikrishnan @Todd N Niedringhaus @Able Wilson @Amanda Edwards @Tiru Chembeti @Dext3r

Hi, we are also facing a similar issue. In our case, the Create Inventory Count page does load, but it takes a long time (around 2–3 minutes) for the items to appear. Previously it was working normally. No role or permission changes were made from our side as well.

Hi @Dext3r

Thank you for posting here in the NetSuite Support Community!

Hello everyone! One of our fellow members could use a hand. Please feel free to join this thread and share your knowledge, ideas, or tips. Your contributions are always valued and truly appreciated!

Thanks, Nina. Interco AP/AR accounts are marked for elimination. Some IC journals needed to be amended - they were posting to IC account of the same entity. This solved the issue. Thank you for your reply.

Hi @Dext3r,

Have you seen our last comment?

Let us know if the information provided was helpful. 😊

Respectfully,

Trixie