To ensure that questions get required attention from community members and are NOT left unanswered, it’s important for the author to indicate (by selecting “Yes” or “No” when prompted) whether the question was answered. (newly added) Please note that it is also important to respond to EACH comment your question receives. Your Yes or No response ensures an accurate status for your question.
For more information, please refer to this announcement explaining best practices for getting answers to questions.
For more information, please refer to this announcement explaining best practices for getting answers to questions.
Field Service
Discussion List
-
Can Not Start Chat With ResourceSummary Can Not Start Chat With ResourceContent I created New Resource (tech) but I can not find it while search , and start chat is not active , could any one know why … -
Vehicle Resource Type OFSCSummary Vehicle Resource Type in OFSCContent 1. How to define Parent / Child Relationship between 2 resources which are associated with Resource Type "Vehicle". Say e.g …
-
Deleting Organization Unit in Oracle field Service CloudSummary How to Delete Org Unit in OFSC?Content How to Delete Org Unit in OFSC? In Organization I have 3 org unit Now I'm trying to remove/delete 2 unit, but i'm not gett…
-
Triggering an "on my way" message from Where's My Tech via 3rd Party MobilityContent I wondered if anybody had come up with a solution for triggering an "On My Way" message from Where's My Technician. Currently, the only way i have managed to tri… -
Categorize emails that are sent directly to customer service emails and not via ask a question pageContent Hi, Our customers can reach us in a few ways 1. Through the ask a question page on site where they can select a topic/category that they are contacting us about …
-
Why cannot longitude and latitude properties add in Edit/View activity screen?Content Hello everyone; We create an activity by API operation, and we can include a value in latitude and longitude properties; but we didn’t find these properties in “… -
Soap API's in OFSCSummary Soap API's for OFSC activity creationContent Where I can get SOAP WSDL for create Activity in OFSC?
-
Join our 21A release webinar on Tuesday, February 23rd!Summary Join for an overview of the 21A enhancements for B2C Service, Field Service, Intelligent Advisor, and Knowledge ManagementContent In this webinar, the CX Service…
-
How to make Products/Categories mandatory for an answerContent Hi All, I am trying make the Products/Categories mandatory for an answer from BUI addin. I tried using Answer.ProdCat.Categories or Answer.Products or Answer.map…
-
How to restrict the quantity of inventory that a technician can install or uninstall in the activityContent Hello everyone; We need to find a way to validate that a user installs non-serialized inventory types to an activity with a quantity less than or equal to the qu…
-
How to add Custom status (Not renaming via glossary) in Field ServiceContent Hello, We have out of the box statuses like "START", "END" ("NOT DONE", "SUSPEND", "CANCEL") etc in Field Service. I want to add a new custom status as "HALFDONE…Neha AbhayNarayan Singh-Support-Oracle 44 views 5 comments 1 point Most recent by David Brandon-188133
-
Destination for unassigned activities in Routing what exactly this is forSummary Looking for some more details on Destination for unassigned activitiesContent Hi Guru's, I am new to Routing topic of OFS 19 and 20 versions. Looking for informa…
-
Preventing activities from moving to another resourseSummary Is there a way to prevent an activity to move to a different resource once it gets allocated? Any tech can initially get the job, but once it gets allocated, we …
-
Ability to adjust label-value pair width in css in some waySummary We would like to fit more date in our display and format it but would require to manage label width in cssContent Hello All, I am pushing an xml file into a prop… -
Combobox searchContent Hi community, We are facing a requirement in which we have a hierarchical list with more than 100 possible values in the child. Since it is going to be displayed…
-
Immediate Routing assigning jobs even if its not in work scheduleSummary Immediate Routing assigning jobs even if its not in work scheduleContent Hi All, Is there a setting in the immediate routing which enables the jobs not to be ass… -
Configure several default values in an enumeration type fieldContent Hi everyone Does anyone know if more than one predefined value can be set in an enumeration type field? I need to show a read-only default value according to the…
-
Internal Activity at particular timeSummary Best practice on creating an internal activity like Dentist Appt. at a particular time of the dayContent Hi All, I wanted to check on what is the best activity t…
-
Availability Capacity Booking Showing Negative Used Quote via APISummary After migrating from timeslots to booking intervals, we are randomly getting back negative used quota when pulled via API.Content After we migrated from timeslot… -
Restrict Activities based on TypeContent Hi, We have different WO(Activity) Types lets say Cleaning , Plumbing, Washing. We need to allow maximum 5 Work Orders per day if WO type = 'Cleaning ' and we ne… -
Field Service Mobile Application - Only one active sessionSummary Field Engineers has to sign in only from OFS Mobile ApplicationContent Hi There, We've been using SAML authentication method for login policies. And especially f…
-
Suggestions to assign 50 orders daily.Summary Is there an order counter to enable?Content Good afternoon, By business policies, the client needs to be assigned 50 orders daily to their technicians. Is there … -
Adjustable/Non Adjustable intervals in Link TemplatesSummary What is the significance of Adjustable/Non Adjustable intervals in Link TemplatesContent Hi Guys I am trying to understand the significance of Adjustable/Non Adj… -
Routing Baseline settings - BucketContent Hi, Can we setup the Routing - Baseline settings for each bucket? It want to set the resource cost for each bucket. Thanks, Mohan
-
Visibility condition in FormSummary Visibility condition in FormContent Hi all, In OFSC, Is there is any REST API available to update the visibility condition of an property or form element in the …
-
Dispatcher Notification OFSCSummary Dispatcher Notification OFSCContent How to indicate or notify in dispatch console, if two different group of resource working against same asset/location in OFSC…
-
Route Deactivation ReminderContent Hi All, We are trying to add an alert to technician to deactivate their route at the end of the day. We are using Activity is completed as the launch condition a…
-
Value Validation - Special CaracteresContent Hi Folks, Has anyone ever needed to set up value validation to remove or replace special characters or accented words? I would like to remove or replace letters … -
How can I consume hyphen or dash in the Zip/Postal Code FieldSummary How can I consume hyphen or dash in the Zip/Postal Code FieldContent HI Folks, I am not able to enter the hyphen in the Zip/Postal Code field, the form gives val…
-
Unable to save the login id and password for the resourceSummary Unable to save the login id and password for the resourceContent Hi Experts, we have a scenarios where we imported the technician from ERP into Field Service clo…