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Field Service
Discussion List
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How to know the contacts for OFS service notifications**This post was created as part of a How to Service Request (SR) Release: 22.5.1 Summary of the question: Although this question is not related directly with OFS functio… -
Capture labor hours from each of crew members and in case of team work from all team membersSummary Capture labor hours from all crew members assigned to a single activity or operation...Content We have a requirement to push single operation along with operatio… -
How to gather idle time data for resource Using Daily Extract File (DWH) ?Summary: We need to gather information regarding idle time that is displayed on Routing Report and would like to use DWH file, what would be the advised way to accomplis… -
Plugin ParametersSummary: Does anyone have any information on what/how parameters can be configured when opening a plugin via a button, the plugIn framework documentation indicates that …
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Maximum number of inventory typesSummary: Content (required): Hi Community, Does anybody knows what is the maximum number of inventory types that can be created in OFSC? I appreciate your help Thanks an… -
Setting a Time Zone on routing plansSummary: Would like to be able to set a Time Zone on each routing plans Content (required): We have 3 routing profiles assigned to a total of 13 routing buckets which ar… -
How to set start of the week day on a resources/users level ?Summary: How to set start of the week on a resource/user level ? **This post was created as part of a How to Service Request (SR) Content (required): We know we can set …
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OFS APIs with API GatewaySummary: Has anyone deployed OFS standard API's with Oracle's Service Gateway (also known as API Gateway)? Content (required): We are looking for experiences where OFS A… -
Linking or associating teamwork activitiesSummary: Content (required): Hi, we have setup teamwork and can achieve it in Field Service seeing the Team Leader and Assisting activities, but we can't find a way to s…
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Weekly Reporting instead of DailyDear Gurus, Our Business team currently does the field activity/work status on WEEKLY basis rather than daily business owing to the nature of work that they do in field … -
Maximum number of values on Enumeration propertyHi Community, Does anybody knows what is the maximum number of values allow in Enumeration/Combobox Property? I appreciate your help Thanks and regards!
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OFSC CONFIGURATION QUEUE - MyRouteSummary Need to add activities filter option in MyRoute Page.Content Hi All, Please Help me here. Is it possible to add activities filter option on MyRoute page. If its …
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the routing service didn't assign an activity with "unable to reach activity site"Summary: The routing left an activity(activities) on the routing bucket and in the routing execution report it shows as "unable to reach activity site". What does it mea… -
Travel time for activities that lie on the bucket levelSummary: It is always being raised "how does OFS calculates travel time for activities that are on the bucket level". Content (required): **This post was created as part…Dmytro Shurkov-Support-Oracle 31 views 1 comment 0 points Most recent by Dmytro Shurkov-Support-Oracle
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Using a Formula in Filters for datesSummary: We have a custom field that has the last maintenance date and we are trying to create a filter that would only show activities that have a last maintenance date… -
Message scenario launch condition for 'Stop Travel'Summary: Is there a message scenario launch condition for when 'Stop Travel' is submitted for an 'Enroute' activity? Content (required): We need to clear a specific acti…
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To send Work Schedule and Shift for the next month to another SystemContent Hi , We are currently working on a scenario in which we need to send the work schedule and shifts of a particular resource for the upcoming month to another syst…User_2025-02-03-22-01-17-623 29 views 3 comments 0 points Most recent by Fernando Parreira-Support-Oracle -
How many customer portal login can a customer can do with same credentials on different devicesSummary: How many customer portal login can a customer can do with same credentials on different devices. also Does multiple contact login on portal increase price in an…
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How to get the history of an activity via API'sSummary How to get the history of an activity via API'sContent Hi OFSC Guru's Is there any History API through which i can request the history of any activity. Thank you…
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Immediate routing based on real time locationSummary: The client wants to automatically assign new activities to the nearest active technician on real time. Content (required): Hello community, I want to ask if it …
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Can we revert a status of an En Route activity to suspend status?Summary: If a technician En Routed an activity, and needs to change it, but the activity he needs to do before this one is not one of the activities we habilitate En Rou… -
Stats duration override value doesn't work on test instanceSummary: After adding several stats duration override values via Statistics API and applying them via Configuration - Statistics - Apply changes - 'apply Statistics API …Dmytro Shurkov-Support-Oracle 41 views 1 comment 0 points Most recent by Dmytro Shurkov-Support-Oracle
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Can En Route functionality be enabled just for some activity types?Summary: Customers want to habilitate En Route button only for some activity types, not to all. Content (required): **This post was created as part of a How to Service R…Fernando Parreira-Support-Oracle 61 views 2 comments 0 points Most recent by Fernando Parreira-Support-Oracle
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Is it possible to insert into OFS via API red and blue dots for technician positions in the map?**This post was created as part of a How to Service Request (SR) Release: 22A Summary of the question: Is it possible to send to OFS via API the GPS positions for the te…
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Store Audit Trail for Maintenace ActivitiesContent Hello Experts I)My customer has a requirement to store history record for maintenance activities performed on the particular asset and the same should be availab…
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Image field not working on Android device -PluginContent A GUI image file type field has been configured to capture a photograph in the plugin we are developing, but in OFSC application using an Android device the butt…
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Debrief Plugin - Inventory UseSummary: Usage of inventory while perform ADD PART from DEBRIEF PLUGIN Content (required): Hello Everyone, We can perform Debrief Using the available Debrief Plugin. I w…
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Replay now available: Field Service 22B Release Deep Webinar (May 17th, 2022)Summary: Product Management reviews new features in the 22B release of Oracle Field Service. Content: In case you missed it, watch our webinar recording for an overview … -
Increasing activity Duration on customer activitiesSummary: For specific hand-picked activities we want to be able to increase the activity duration. Our customer activities have 'Calculate activity duration using statis…
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Transfer inventory from a forward stocking location to techsSummary: Transfer Inventory from forward stocking location Content (required): We have a requirement for techs to be able to pull inventory from a forward stocking locat…