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Field Service
Discussion List
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Immediate routing based on real time locationSummary: The client wants to automatically assign new activities to the nearest active technician on real time. Content (required): Hello community, I want to ask if it … -
Can we revert a status of an En Route activity to suspend status?Summary: If a technician En Routed an activity, and needs to change it, but the activity he needs to do before this one is not one of the activities we habilitate En Rou… -
Stats duration override value doesn't work on test instanceSummary: After adding several stats duration override values via Statistics API and applying them via Configuration - Statistics - Apply changes - 'apply Statistics API …Dmytro Shurkov-Support-Oracle 41 views 1 comment 0 points Most recent by Dmytro Shurkov-Support-Oracle -
Can En Route functionality be enabled just for some activity types?Summary: Customers want to habilitate En Route button only for some activity types, not to all. Content (required): **This post was created as part of a How to Service R…Fernando Parreira-Support-Oracle 61 views 2 comments 0 points Most recent by Fernando Parreira-Support-Oracle
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Is it possible to insert into OFS via API red and blue dots for technician positions in the map?**This post was created as part of a How to Service Request (SR) Release: 22A Summary of the question: Is it possible to send to OFS via API the GPS positions for the te… -
Store Audit Trail for Maintenace ActivitiesContent Hello Experts I)My customer has a requirement to store history record for maintenance activities performed on the particular asset and the same should be availab… -
Image field not working on Android device -PluginContent A GUI image file type field has been configured to capture a photograph in the plugin we are developing, but in OFSC application using an Android device the butt…
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Debrief Plugin - Inventory UseSummary: Usage of inventory while perform ADD PART from DEBRIEF PLUGIN Content (required): Hello Everyone, We can perform Debrief Using the available Debrief Plugin. I w…
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Replay now available: Field Service 22B Release Deep Webinar (May 17th, 2022)Summary: Product Management reviews new features in the 22B release of Oracle Field Service. Content: In case you missed it, watch our webinar recording for an overview … -
Increasing activity Duration on customer activitiesSummary: For specific hand-picked activities we want to be able to increase the activity duration. Our customer activities have 'Calculate activity duration using statis… -
Transfer inventory from a forward stocking location to techsSummary: Transfer Inventory from forward stocking location Content (required): We have a requirement for techs to be able to pull inventory from a forward stocking locat…
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Blocking of time slots returned by the activityBookingOptions methodSummary: The client is required to maintain a blocked time slot until the customer defines if the visit can be made on the date and time established by the RESP API acti…
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Best approach to work with team activities for multiple days?Summary: The client wants to create activities for multiple days and also change frequently the resources assigned. Content (required): Hello Community, Does anybody kno…
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Message scenario to update a field while moving an activityContent Dear Experts, I am facing an issue when I am trying to update a field in OFSC through message scenario while moving it. Now following are the scenarios for movin…
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Bulk Update Resource Work SchedulesSummary: Can this API delete work schedules? Content (required): The documentation for this API indicates that: 'This operation creates, updates, or deletes work schedul…
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Setting default file type '.xlsx' for Activity Export (RESOLVED)Summary: How can we set file type .xlsx as the default when doing an Activity Export? Content (required): When we do a 'Export Activities' in OFSC, the file type is '.cs…
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How to use day before trigger on Message Scenario?Summary: The day before trigger activates only on Activity Creation. Content (required): Version (include the version you are using, if applicable): I made some tests an…
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Push Notification in MobilityContent Hi Gurus, We have a requirement like when an activtiy is assigned to a technician,technician should get push notification like how we are getting for whatsapp, f…
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Activity Start and End TimeContent Hi , I have to change Activity time like Start time and End time. default time set as 12 am. But i have to change the Default start time... is that possible ??? …
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OFSC integration with OIC shows 0% success rateSummary: Oracle Integration channel created in OFSC has a bug Content (required): We are trying to integrate OFSC with B2B through OIC channel. As soon as we create the …
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Activity Summary Screen before End ActivitySummary: It's possible to create a form or screen that contains all the information of the work made and show it before the end of the activity to attach the customer's …
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Modify Print Route ReportSummary: Client requires to change content of Print Route Report Content (required): Now we can show Customer and Resource Inventory, but the client wants to know if it'…
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It's possible to Manage Inventory items as Packages?Summary: The client wants to associate different inventory items to a container and manage them as a group Content (required): Does OFSC allows users to create and manag…
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Email Dispatcher with Message ScenarioSummary: Need to send a mail to bucket Dispatcher when Activity is Suspended. Content (required): We want to know what is the correct process to made this possible. In t…
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Hide Next Activity section on End ScreenSummary: The clients wants to hide this section to avoid the technician to change the order of the day's activities. Content (required): It's possible to hide this secti…
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Please ignoreSummary: Content (required): Please ignore, It was created in the wrong category. Version (include the version you are using, if applicable): Code Snippet (add any code … -
Can route Activation/Deactivation be automated?Summary: Can we use message steps to activate/deactivate a route? Content (required): We would like to automatically activate a specific route at a certain time of day, …
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Is it possible to display activity detail fields to a user only when they press a button?Summary: We'd like to be able to display specific activity detail fields in OFS to our technicians only if they press a plugin button we have visible on their profile. C… -
Can a dispatcher deliver a part from the collaboration directly to Resource? Without login as a TechSummary: Content (required): Hi Everyone, We created a Resource with the name of Warehouse collaboration, and We assigned all the inventory(parts) to this Resource. Curr… -
How can we add a line break to a <text> element in a Form?Summary: Adding a line break in a element in a Form, so the text value is displayed on 3 separate lines. Content (required): Want to add a element in a Form, and the v…