Field Service
Discussion List
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Suspending job move to Not Scheduled activityContent Hello all OFSC Gurus, By default, when the Tech suspend the jobs / when started activity is suspended, OFSC will save the activity with 'suspended' status with i… -
Statistical data for Activity durationContent Dear Experts, We have configured activity duration as 20 mins. But in the documentation I have read somewhere that over a period of time, the statistical data ac… -
Multiple Team ActivitiesContent Hi Gurus, We have some activities which needs multiple team involvement and all are sequence tasks. Each team has multiple resources. We received this activity f… -
Customer Brand Logo is not showing on OFSC mobility pagesContent Hi All, As per the theme image limitations, Added the logo's for Big, Small and Login. Customer brand logo has been changed from oracle to customer logo on OFSC …
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Saving Data on End Activity Screen Without Ending the activityContent Hi All, We have a requirement where we need to save a couple of fields on the end activity screen in the mobile layout with out ending the activity. We want to e…
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Route not activate notificationContent Hi Gurus, Can we send the Notification to the Manager / Dispatcher, when the Technicians not activate the route on the specified time? Thanks, Mohan
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Notification (Alert) Sound in MobilityContent Hi Gurus, How to setup the sound for the notification (Alert) in mobility URL. Technician receives the notification in their mobile URL but there is no Sound for…
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Features of Capacity ModuleContent Hello Experts , Our Customer is considering the possibility of enabling the Capacity Module for OFSC . In this regards we have following Questions: * After enabl…
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Activity Priority SetupContent Hi Gurus, In our application, I can see only two properties under Activity Priority value in Business Rule setup. How can I add more values there? Thanks, Mohan
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Routing Values Calculations in Oracle Field ServiceContent Hi, Can anyone help me to understand how to calculate the Resource Utilisation values and Savings amount while routing in OFSC. Please Find the Attachment for th…
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Custom filter search in OFSCContent Hi, We created a custom status field with list of statuses. We added this in business rules in searchable activity fields. However, when we use this filter to se…
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Data not showing in workspace on refreshContent Hi Community, We are integrating the OFSC to OSvC through ICS. when data is flown from OFSC to OSvC on refresh action the data is not getting reflected on the wo…
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Work Zone mismatch errorContent Hi Gurus, When I tried to manually drag the activity from Bucket to resource level, I got the workzone mismatch error. Please refer the attachment. I tried this …
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Suspend button not getting visible for multi-day activity typesContent Hi, Suspend button doesn't get displayed in mobility for activity types whose multi-day option is enabled. Is this expected behavior? If so, is there a possibili…
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Usage Of Parts CatalogContent Hi, I have got few questions related to Parts Catalog as below: 1. How & where can I access Parts Catalog in Core Manage? 2. Is it possible to add Parts Catalog …
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Outbound Messages limiting to a particular time onlyContent Hello Everybody, Is it possible to limit the flow of outbound messages in a system for a particular instant of time or between a time limit? Because we were faci…Priyanka Tiwari-124500 3 views 3 comments 0 points Most recent by Shaun Nicely - Helix Business Solutions
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OFSC Screen LayoutContent Hi, Are the custom fields visible only after all the standard OFSC fields in the list view in the UI? I have placed a custom field between some standard OFSC fie…
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Adjust column width in Activity list viewContent Hi, Is it possible to adjust/re-size the width of columns in Activity List view? Currently, word wrap is enabled on the column, but even then, it is occupying mo…Megha Jain-121509 6 views 3 comments 0 points Most recent by Shaun Nicely - Helix Business Solutions
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Geocoding issues in Field ServiceContent Hi, I'm currently investigating some issues we're seeing with the OFSC geocoding functionality whereby we're finding either geocoding failures or incorrect locat…
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Customer Communication Cloud ModuleContent Hi, Has anyone used this Customer Communication Cloud module and do manuals exist for it? If so, how do I find / get them? I have a client who is interested in t…
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Is_activity_scheduled in block conditionsContent Hi, We have a requirement to change the activity status when an activity is scheduled. For this, we created a custom status field and implemented set property on…
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Can anybody explain the proper usage of in Message scenario Patterns tab?Content See the snippet below, here i am trying to print the value of property which is user defined I_PIID in the message body, when i am trying to print it without ta…
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Custom Action behavior in OFSCContent Hi, I have created a custom action ABC on base action ‘end _activity’, with custom param on Activity entity. I want to use this action link on mobility layout in…
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String Field effecting the layoutContent Hi all, I have a requirement where a string field should be there as a Read Only field, upon configuring the field and adding a field of large length my lay out …
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Usage of Service Request in OFSCContent Hello Experts, During the course of implementation we have looked into various Objects of Field Service like Activities ,Resource,Inventories and Users. Apparent…Prashant Singh Bhadauria-122022 13 views 2 comments 0 points Most recent by Prashant Singh Bhadauria-122022
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OFSC layout behaviourContent Hi, We have to add 160 enum properties and 160 string properties in a tab named ABC in core manage and mobility activity details layout with the more than 90 vis…
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Deletion of the routed ActivitiesContent Hello Experts , We are currently working on a use case which has following Scenarios : * A set of activities are created in OFSC from Service Cloud . * The Activ…Prashant Singh Bhadauria-122022 7 views 3 comments 0 points Most recent by Shaun Nicely - Helix Business Solutions
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Manual Activity CreationContent Hi Gurus, I am new to OFSC. I tried to create activity manually as per the document link. https://docs.oracle.com/cloud/latest/fieldservicecs_gs/FACMU/CoreManage…
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Expiry of SubscriptionsContent I have created a subscription with a couple of events, I got an ID(say ID1 and a page number PG1) , I have left it idle for 36hrs and the subscription has expire…
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Creation of Activity Work skillsContent Hi Experts, I am trying to send the skills needed to do a job against an activity. I am unable to find the JSON object in the API documentation. Below is the lin…Shankar Narayanan-63008 5 views 4 comments 0 points Most recent by Shaun Nicely - Helix Business Solutions