Field Service
Discussion List
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Adding multiple Activity Type in the Blocking ConditionContent Dear Experts , We are currently working on a scenario in which we need to add multiple activity types to the blocking condition . That is in Blocking conditions …Prashant Singh Bhadauria-122022 7 views 1 comment 0 points Most recent by Shaun Nicely - Helix Business Solutions -
Multiple Workzone keys for one workzoneContent Dear Experts, Can we have multiple WZ keys for one WZ ? If yes, then what is the syntax? Are these WZ key comma separated or anything else separated ? Regards, V…Vivek Kumar-123091 5 views 2 comments 0 points Most recent by Shaun Nicely - Helix Business Solutions
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BI Tool compatibility with OFSCContent Dear OFSC experts, Do we have any compatible tools which can take OFSC data as input to publish some flexible reports. Regards, Vivek Kumar Version 17.8
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Unable to delete pending tasks in OFSCContent Hi, We are now dealing with multi day tasks, which can have more than 1 segment. I observed that when i delete pending activities, OFSC deletes it from that part…
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How to fetch the Activity details using SOAP APIContent Hi Team, I'm trying to get all the activity ID's based start time and status=accepted using SOAP API. So for this scenario I have taken outbound wsdl of TOA but …
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Handling multi day task status from external systemsContent Hi, We integrated OFSC with external mobile application. We are using Multi day tasks in OFSC and especially facing problems in handling the status updates from …
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Assisting ConfigurationContent Hi Team, I was trying to implement Assist functionality in my function. I had selected the action link create_teamwork and put it in resource hint screen. Also, … -
Usage of Districts for RoutingContent Hi, We have a use case in which the customer is using Districts in the Address. Based on the Districts specified the Activities should be routed to the resources…
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Rest APIs for searching activities assigned to a resourceContent Hi, As a part of integrating OFSC with Mobile, We have a requirement to retrieve and display all the activities associated with a resource for a given day or giv…
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Obtaining The List of Location IDContent Hi , We are currently working on the scenerio in which we need to pass the Location ID of the Resource that is The Start Location and End Location of the Resourc…
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Procedure to send the Custom Fields in the Outbound MessageContent Hi , We are trying to add a custom Field in Body of message pattern but unfortunately it is showing "Body pattern contain the wrong tag" ,could anyone suggest us…
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How to delete Activities in Field Service?Content Hi Is there a way to delete an activity which is not in pending state in Field Service cloud? I want to delete the activities which we created for testing purpos…
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Obtaining the Route ID after the Activities are routed for a particular resourceContent Hi , We have a use case in which we need to obtain the Route ID after the activities are routed for a particular resource . We have seen in Daily Extract that Ro…Prashant Singh Bhadauria-122022 5 views 2 comments 0 points Most recent by Prashant Singh Bhadauria-122022
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Hiding Engineer address details from OFS users - GDPRContent The GDPR will apply in the UK from 25 May 2018. The GDPR means any personal data held needs to be held for a legitimate business reason and anyone having access … -
Travel time outside of Shift timeContent Hi All, I'm not sure if other OFSC customers have thought about this as a requirement previously. We have raised an Idea in the Idea labs today which would allow…
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Invoke WSDL from OFSCContent Hi, We have a requirement to send few activity updates to an external system. Can anyone guide me how to invoke a WSDL from OFSC? Can we use message notification…
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How to enable SSO in OFSCContent Hi, Has anybody implemented SSO in OFSC? If so, can you please share any related documentation? Thank You Version OFSC 17.2
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Remove blank vlaue from enum propertyContent Hi All, How can i remove the blank value from any enum property. Thanks Shilpa
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Visibility on linked activitiesContent Hello everyone, A customer would like to highlight the activities that are related in the GANTT or LIST view. I was thinking about creating a filter that could f… -
Adding On Call Between a ShiftContent Hi, We have a use case in which a resource works for Morning shift(9am to 12 pm) and Evening Shift (3pm to 6pm) in a single day . Since we cannot add two shifts …
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Setting Activity colour by a custom propertyContent Does anyone else need to set a colour of an activity by another property other than Status? Due to our CRM system having multiple Status - Scheduled > Dispatched…
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Can we upload work schedules in bulk in OFSCContent Hi, Is it possible to upload work schedules into OFSC and assign them to resources? Thank You Version OFSC 17.2
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2 Man simultaneous tasks displayContent Has anyone else thought of a way to display 2 tasks which are linked together? We have a few types of jobs in our industry which require 2 resources to attend. T…
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Work skills sharing behavior in routingContent Hi All, I am trying to explore ‘Skill Sharing’ behavior of the WorkSkill in OFSC, but not able to figure out the difference between ‘maximal’ and ‘no sharing’. I…
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Master activity in Multi-day activityContent Dear All, Is there a way to see master activity on GUI of the scheduled multi-day activity. Thanks Shilpa
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Multi-day activity assignment to multiple resourcesContent Hi All, Please let me know how to assign multi-day activity segments to multiple technicians . The multiday activity is created on a bucket. The requirement is t…
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Multiple File Attachments in OFSCContent We have a requirement to upload multiple attachments to an Activity. I realize we could create multiple File type properties but was curious if anyone has done i…
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Adding CRM No / ApptNumber in Inventory ExtractContent Hi All, Currently in the daily extract, we can configure to pull custom fields mapped against the inventory entity. Is there an option to capture apptnumber fiel…
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Integration: creating one activiy with attachmentsContent Does OFSC integration supports create activities with attachments? Thanks Version Field Service Cloud
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Increasing Resource trace frequencyContent Dear Experts, Is there a way to increase the resource trace frequency (Time or Distance wise). Right now I am getting my resource trace at a variable interval of…