To ensure that questions get required attention from community members and are NOT left unanswered, it’s important for the author to indicate (by selecting “Yes” or “No” when prompted) whether the question was answered. (newly added) Please note that it is also important to respond to EACH comment your question receives. Your Yes or No response ensures an accurate status for your question.
For more information, please refer to this announcement explaining best practices for getting answers to questions.
For more information, please refer to this announcement explaining best practices for getting answers to questions.
Field Service
Discussion List
-
Individual text field for segmentsSummary: Is there any way to have an individual text field in the "Edit/View activity" screen for each segment in a multiday activity? Content (required): Our customer a… -
Manual Routing Plan: How to set precedence of activity assignment based on an activity field?Summary: For activities with the same location but different values of a specific activity, we have multiple filters to check each possibly value of the specific activit… -
Can Oracle restore a backup of one of my TEST environments data ?Summary: You have inadvertently cloned and overwritten one of your Oracle Field Service TEST environments with data from another TEST or PROD environments and you would …Renato Kermentz-Support-Oracle 21 views 1 comment 0 points Most recent by Renato Kermentz-Support-Oracle -
Reassigning the Activities, when the Technician is on unplanned LeaveSummary: In OFS, How do we automate the actvities reassignment to other Technician, when the actual Technicians are taking unplanned leaves. Content (required): Case : M… -
Expiration time for tokens**This post was created as part of a How to Service Request (SR) Summary: How much time it takes a token from OFSC to expire? Is it possible to configure the token expir…Lucian Spiridon-Support-Oracle 31 views 3 comments 0 points Most recent by Lucian Spiridon-Support-Oracle -
Post Refresh: Test from Production; Integration from OFS to C2M seems not active.Summary: Hi. We have just refreshed our test environment from production. We have manually configured our test environment to ensure the integration fields are linked wi…
-
Recreate instance downtimeSummary: **This post was created as part of a How to Service Request (SR) Content (required): Whant to know if during recreate instance process, some service(s) will be …
-
How can I trigger an email when an activity is not assigned in time?Summary: Need an alert in Field Service, if an activity is to be assigned based on requested time, and it is not assigned by half an hour before, an email alert should b… -
Property in Value field of Message Blocking ConditionSummary: Can the Value field of a Message Blocking Condition contain another property? Content (required): In the morning - once techs' routes are build - my customer wo…
-
Analytic report in OFSC DashboardsSummary: Content (required): Hello OFSC community; I want to ask you if you know how to visualize in OFSC the analytics created in Oracle Analytics (OAC) without having … -
How to configure the "Activity Work Skills" entity for real-time transmission?**This post was created as part of a How to Service Request (SR) Summary: I would like to build a real-time report based on Activity Details and Activity Work Skills but…Eduardo Kimura-Support-Oracle 21 views 1 comment 0 points Most recent by Eduardo Kimura-Support-Oracle -
Necessary fields for Work SkillsSummary: **This post was created as part of a How-to Service Request (SR) Content (required): Which are the necessary fields to calculate the Work Skills? Version (inclu…
-
How to interpret autorouting information**This post was created as part of a How to Service Request (SR) Summary: The number of activities manually processed activities are too high and seems to repeat itself …Eduardo Kimura-Support-Oracle 51 views 1 comment 0 points Most recent by Eduardo Kimura-Support-Oracle
-
Message Scenarios (add_appt) - action : activity is createdHi We have configured a message scenario that when creating a new activity with a schedule (date and time), the system sends a notification to the field resource (notifi… -
Dark modeSummary: Content (required): Visualize the App/browser version in dark mode Version (include the version you are using, if applicable): 22.5.14 Code Snippet (add any cod…
-
Not able to Book Activity by TechnicianSummary Book Activity Error "Capacity category cannot be determined using provided activity fields"Content Hi, We have a requirement that Technician should be able to Bo… -
IP ranges to solve domains etadirect.com and fs.ocs.oraclecloud.comSummary: Want to know the public IP addresses to access domains etadirect.com and fs.ocs.oraclecloud.com Content (required): Want to know the public IP addresses to reac…
-
Is OFS app updated automatically when a new version comes out?Summary: We would like to know if when a TOA upgrade is performed, the app is updated automatically or if, on the contrary, the technician must update it? In this case, …
-
Plugin configure in message scenariosSummary: Content (required): 1. Can I configure a Plugin in message scenarios? 2. Can a Plugin be invoked through an API service request or something similar? Version (i…
-
How to manage overnight work for multiple time zones?Hi Team, I have a requirement where I need to add overnight work for 23 hours for technicians working in different countries hence different time zones. As per the Busin…
-
Executing an event on a form propertySummary: **This post was created as part of a How to Service Request (SR)** Content (required): " We need to know the functionality of executing an event on a form prope…
-
Search activities by customer code via PluginSummary: Content (required): 1. Is it possible to search for activities by client code through a Plugin? 2. Is it possible to run an API like /rest/ofscCore/v1/activitie…
-
Modify inventory_id parameterSummary: **This post was created as part of a How to Service Request (SR) Content (required): Because the Inventory_ID code currently exceeds 9 digits in the Production …
-
How can we classify an activity as Not Ordered using Message Scenario or API?We have a few types of activities in different priorities, we currently separate some of them using the message scenario to mark as unscheduled. It would help us a lot i… -
Configuration historySummary: Access Configuration History without using UI Content (required): Is there any way to access Configuration History without using UI? Version (include the versio…
-
Email notification for TEMPORARY work skill about to expireSummary: Trigger an email notification X days before a temporary work skill will expire. Content (required): We want to set some work skills with an expiry date ('Tempor… -
How to track who moved resources/buckets on OFSSummary: **This post was created as part of a How to Service Request (SR) Content (required): We would like to find who moved a specific resource/bucket but can not find… -
Manually built ticketsSummary: Is there any way to get the functionality of an assigned work order # on PRE-QUALs rather than just an activity ID? Content (required): Some customer tickets wh…
-
Can I use curly brackets "{" and "}" in the body of a message step?**This post was created as part of a How to Service Request (SR) Summary of the question: We are trying to configure a message step in OFS with a body like this: https:/…
-
What is the usage of Default Value option and Hidden value element on a form?Summary: When I add a Hidden Value element to the form, I see an option of 'Default Value'. What is the usage of Default Value option? Can we use this option to add Prop…