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Field Service
Discussion List
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Extraction of activities of the dayContent Dear, I appreciate your help, we are designing a control panel to visualize in neal real time the status of scheduled activities on the day, however we have not … -
Handling Past ActivitiesSummary How to 'End' a past activityContent Our customer business is hydrovac and their field resources used to go on field, do the work and then fill out few forms at t… -
19B Upgrade Observations/IssuesContent Hi All, Now that 19B is released and all will be running a series of regression tests, I thought it would be useful to share any observations and/or issues that …
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OFSC Open Source Developments - Data LoaderContent Hello OFSC community. A few have asked me about using the data migration and management tool I built for OFSC. Apologies if I didn't respond, I have just been ve… -
Completed Activity and Deactivate Route Email Notifications or Launch ConditionsSummary Email notification to technician to deactivate route or complete activityContent We want to "remind" our technicians to complete an activity and/or deactivate th… -
IOS/Android application Cache ManagementSummary How cache is managed on IOS/Android applications?Content Please can anyone guide how the cache is managed for IOS/Android mobility apps? If I take a picture and …
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Collected topic for Core Application in OFSC 18CContent Hi Guys, I like to open a new topic related to the Core Application functionality which seems to be not clear and not just for me. The documentation https://docs… -
Hiding Maps form mobility landing pageSummary How can i hide Maps section from the mobility landing pageContent Please can i know how can i hide Maps section from the Mobility landing page? Thanks Version 19A
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Print ReportContent Hi, Can we print or export the report in OFSC? We have an requirement where we need to print or export the report"Agent productivity by activity type".
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inventory SyncContent Hi Gurus, With the given Inventory REST API, can we have a sync of Inventory Items from Oracle Inventory cloud( Manual uploaded) and Oracle Field service Cloud. …
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Can an inventory item be deleted instead of being deinstalled?Content I have a requirement where an inventory item can sometimes be of type Labour or Transport. So, instead of being able to deinstall those, the technician should be…
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Integrating attachementContent Hi Gurus, Can we add multiple attachment while creating an activity or while technician updating an activity. And also can we pass the attachment to a source sys…
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Restricting field technician to not edit resource infoSummary how to restrict field technician to not modify user and work skillsContent How can i restrict my field technician to not modify its user details, calendar info a…
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Mobility forms tabs coloring to show if they are filled outSummary Mobility forms tabs coloring to show if they are filled outContent We have multiple tabs in a form and some of the tabs our technicians will be filling and some …
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Routing linked activities in different bucketsSummary How to automate scheduling of linked activities in different bucketsContent Hello all, I'd like to reach out to the OFSC community for ideas/suggestions regardin… -
Allowing 'Cancel' conditionalSummary Allowing 'Cancel' activity option to specific users based on visibility ruleContent Please can we allow cancelling of activities based on conditions? Our require…
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Error on canceling an activitySummary When i try to cancel an activity i get "Operation is not permitted. Please relogin. If problem persists contact technical support.."Content I am trying to cancel…
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Have visibility only of the activity started or the next pending (not both)Summary Have visibility only of the activity started or the next pendingContent we apply a filter with "pending_activity order" < 2, and the technician has visible the a…
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Default values in Form EditorSummary Setting a default service window or time slot in the Add Activity screenContent I'm attempting to identify how to set a default value for "time slot" for activit…
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Inventory List in PluginSummary Same Inventory List is showing for against a tech for all jobsContent Hi All, I was exploring the new 19a plugin and I had found that the same inventory list is … -
Test in Production InstanceContent Hi Gurus, It is uncertain to test our configuration in prod instance. To know our configurations are working fine in prod before delivering to the customer, how …
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Difference between Company profile and personal profile in StatisticsSummary Trying to understand the difference between Company profile and personal profile in StatisticsContent Hello everyone, Again sorry to post yet another question. B…
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A question regarding the automated routing for field serviceSummary How does the system automate the routing of activities for field service?Content Hello everyone, I am new to learning about Oracle Field Service and I have a que…
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Only order activities by Service WindowSummary How can we configure OFSC to only order appointments based upon the service window?Content Hi OFSC brains! I've been doing a proof of concept in one of our offic… -
Deployment from one environment to anotherSummary How to do deployment from one environment to anotherContent Please can someone share the steps/checklist/deployment document that can be used to migrated build f…
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Baseline setting in routingContent Hi Gurus, In routing baseline setting, what ever values put in the savings is always negative. How to make the savings positive? Can anyone share your tips or wh…
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Application ErrorSummary Protocol ErrorContent There are some mobile phones that has the same trouble. The models are: Lg K4 ZTE Blade V8Q
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Resource Track HighlightingSummary I'll like to know the meaning of the color of the crumbsContent I was trying to identify where is the first place of one of the resources in the map view but I'm…
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Search activities in the pastContent We cannot search activities in the past. Is it not supported or is it something not configured properly from our part? We are using OFSC application screens for …
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Loading resources via csv/excel filesSummary can we load operators/vehicles in via csv/excel files?Content We have a requirement to load resources in field service via csv/excel file. Is there a way to impo…