To ensure that questions get required attention from community members and are NOT left unanswered, it’s important for the author to indicate (by selecting “Yes” or “No” when prompted) whether the question was answered. (newly added) Please note that it is also important to respond to EACH comment your question receives. Your Yes or No response ensures an accurate status for your question.
For more information, please refer to this announcement explaining best practices for getting answers to questions.
For more information, please refer to this announcement explaining best practices for getting answers to questions.
Field Service
Discussion List
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Set modified field with current datetimeSummary Set modified field with current datetimeContent We are changing with internal messages some values of our Activities based on different events (activity started,… -
Element "Image" doesn't open the cameraSummary Image Element doesn't allow the user to take a photo from camera application.Content The user needs to take a picture at the end of an activity but the image ele…
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Not able to send Data from Plugin Iframe to Field Service Cloud ScreenSummary Not able to send Data from Plugin Iframe to Field Service Cloud Screen Name (cname) FieldContent Hi, We have a requirement to make the Name Filed searchable in B…
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Oracle Field Service Cloud Sample Plugin Working CodeSummary Oracle Field Service Cloud Sample Plugin Working CodeContent Please find attached working code provided by Oracle for sample plugin. I downloaded it from Oracle … -
Considering Travel times using CapacitySummary How to consider the location of activities already booked using capacityContent Hi all, For those community members using the Capacity module in OFSC, im wonderi… -
Integrating OFSC with ICSSummary how to trigger activityUpdated and formSubmitted eventsContent We are integration our OFSC instance with ICS. Currently the integrations based on OFSC Adapter ar…
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Get OFSC capacity considering activities already assigned to resources.Summary Considering allocated activitiesContent We need to get the OFSC avaliable capacity considering the quota and the activities that are already assigned to resource…
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How can I get notifications on Facebook when I answer an incident?Summary I do not see notifications on Facebook when answering an incidentContent When I generate an incident from Facebook it is created correctly and I can see everythi…
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Filling survey only once in a while or in the beginning of dayContent Hey everyone! We have a safety survey that is filled in the beginning of every activity. It is losing its meaning and power, because technicians' are getting bor…
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Automated activity generation - OFSCContent Gurus Is it possible within the OFSC, I create activities automatically without the need for integration? With a message scenario setting? Customer demand: The c…
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Limit which user types a user type can edit their configuration?Summary Is there a way to limit for which users types a user type can edit their configuration?Content Is there a way to limit for which users types a user type can edit…
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Start Manually Link missing under Manual Routing Plan in OFSCSummary Start Manually Link missing under Manual Routing Plan in Fresh OFSC Client ApplicaitonContent Hi, I have configured Routing Plans (Manual & Automatic) in my Fres…
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CX Heroes for Modern CX 2019 is Live!Content Greetings Oracle Field Service customers! To help you make the most of Modern Customer Experience and recognize you for your success and expertise, we are please… -
Adding emoticons in the mobility ScreenSummary Can we add clickable emoticons on mobility screenContent One of our requirement is to add emoticons to take customer feedback. Once the work will be done, the te…
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OFSC new Custom Forms data to ICSSummary how to send OFSC new Form data to external applicationsContent We got upgraded to 19A and with the upgrade we got new Form entity where we can now create custom …
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Monitoring Tool Compatible with OFSCSummary How can we integrate Monitoring Tool which are Compatible with OFSCContent Hi OFSC Guru's Can any of the Guru's of OFSC tell, if there is any compatible tool's a…
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Custom Action Name is not visible in Screen layoutSummary Custom Action Name is not visible in Book New Activity Screen layoutContent Hi, I have created an Action Name as shown in the attached screenshot and associated …
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ReportsSummary Restrict to two decimal placesContent Hi guys, How can I restrict Field Service report values to two decimal places? PFA
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View calendar more than 2 weeks ahead in mobilitySummary When viewing the activity list in mobility, you can select to view dates up to 2 weeks ahead, is it possible to view dates further into the future than this?Cont…
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Mobility RoutingContent Hi Gurus, Could you kindly help me tell figure out how to route a routing plan in mobility login from a manager/ Supervisor login. Thanks, Madhu
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Tech LocationSummary Without Smart locationContent Hi Guys, I have a question regarding tech location. We haven't procured Smart Location and we want to see the tech's location in on…
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team info saving to custom property and sending to ICSSummary team info manipulationContent We can get the team info by following way on an event:
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Change Activities in GroupsSummary Updating fields with mass change works stupidlyContent Hey, We noticed a quite stupid way in the "Change Activities in Groups" feature (https://docs.oracle.com/e…
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Missing Action Links in the latest release 19ASummary Not able to find Action Links in the latest Release 19AContent Hello, In the latest version 19A, OFSC introduced new section "Forms & Plugins" where we can creat…
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Unfinished activities look finished by estimated end timeSummary Unfinished activities look finished by estimated end timeContent I have noticed that when an activity starts close to the end of a shift and the technician does …
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open a google maps window from a action link plugin with parameters in urlContent Hi all. I'm trying to open a google maps window on the mobility interface. I created an ActionLink type plugin , I put the url of google maps in the "Relative pa…
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Using Outbound Configuration for Flawless IntegrationContent Leveraging Oracle Field Service Cloud’s Outbound Configuration Tools When Responding to Changing Integration Requirements Oracle Field Service Cloud (OFSC) drive…
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Is it possible to bulk change timeslots?Content Hi! We have a 2 hour service window timeslot defined. Now we want to change to a 3 hour window. When we make the cutover from 2 to 3 hour timeslots we will have …
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Connecting your contact center and field operations for better serviceContent You’re already using Oracle Service Cloud to seamlessly serve customers across all channels, but have you incorporated the most intimate customer channel into yo…
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Oracle Service Cloud - TOA IntegrationContent Hi, I read on Oracle website, recently Oracle has acquired TOA. I would like to know if there is any out of the box TOA integration connector available? I don't …