Field Service
Discussion List
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How to add/update Capactiy category to a Bucket (Capacity bucket) using APIContent Hi, We are trying to automate the creation of resource (buckets and technicians) using API and want to update bucket with following details using API 1. Enable "… -
Consolidated View of Activities Under a GroupContent Hi, We have a requirement : We have a group, followed by about 2-3 buckets under it & further followed by resources ("n" number) under each bucket. Is there a wa…
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OFSC - What is Oracle Knowledge in ConfigurationContent Hi All, We are looking to explore integration of OFSC with Oracle Service Cloud Knowledge base and came across 'Oracle Knowledge' option in OFSC - Configuration.…
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How to limit the number of WorkZone data returned from the REST responses via POSTMANContent HI All, Can anybody share the knowledge about how to add the additional GET parameter in order to limit the number of data response? Refers to the REST API docum… -
updating list of resources through Rest APIContent Hi, Is there any Rest API for updating list of resources
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Unable to View the Resource Traces in map viewContent Hi, As a part of a Smart Location Test, I have created a bucket (Location Travel Test Bucket) and resource in the demo environment (Sunrise) and assigned activit… -
Inbound API,Get resource list to which activity not assignedContent Is there a way to get the list of resources to which an activity is not assigned either using REST API or SOAP API within a bucket or group?
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Difference between "Add Shift & Add Shift Override"Content Hi, What is the primary difference between Add Shift & Add Shift override , similarly for Add Working time & Add working time override? When should these option …
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OFSC Inbound API (SOAP transactions)Content Hello, Does anyone worked on OFSC Inbound API's (SOAP transactions)? We tried to use OFSC activity WSDL and create activity through SOAP UI. For some reason its …
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Define/Control Activity Duration based on Team SizeContent Hi, Is there a way we can control the activity duration based on the number of members in a team? Example below: 1. A team has 2 members, they take 4 hours to co…
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Mail ProcessContent Hi, do we a description on how the OFS Mail Process is handled (which Mail Server is used, what can we customize ?, max size, etc.) Any Documentation/insides ava… -
Activity count is coming as zero against routing planContent Hi, I have created a routing plan (screenshot attached). When i am trying to run it manually it showing me the activities count as zero and therefore not routing…
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Creation of Custom Table's in DashboardContent Hi, Based on the documentation provided by Oracle in regards to the dashboard we need to select a table previously configured and use it for the display of resul…
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Confrontational Steps For Outbound Configuration in OFSCContent Hi , I was looking into the Configuration for Outbound Activites using the following guide: https://docs.oracle.com/cloud/november2015/servicecs_gs/FAOIC/FAOIC.p…
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IP address of production region of OFSCContent Dear All, Can someone share the IP address required for the OFSC production region ? Regards, Vivek Kumar Version 17.2
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Facing Error while using "TeamWork" Functionality in Add Activity TypeContent What exactly I am trying to do is I am creating an activity by enabling Teamwork features but the problem is that by enabling this I am not able to create the ac…
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How to link two activities which are coming from middleware (SOA) into OFSCContent Dear All, The activities are coming to OFSC through the middleware SOA. These activities need to be linked so that these activities are assigned one after the an…
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Reducing the activity time of bundled activitiesContent Dear All, The requirement is, if suppose 3 activities are bundled. Then once routing has run then by default activity time of 2nd and 3rd activity should be redu…
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Properties are mis-configured error on adding activity within shiftsContent Hi, Attaching the screenshot, I am getting this error while trying to add activity within the Shifts. Any idea why is it so ? Thanks ! Regards
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Open plugin URL (External URL) in a new page on mobileContent Hi All, We are trying to open plugin url to a new tab in mobility/manage screen. Unfortunately it always open in the same tab of the Activity page. Edit/View Act…
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Parent bucket id checkContent hi, In the resource_api sdk I can see that we have a means to specify the parent_id while inserting a new resource to specify the parent bucket under which the r…
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Multi-day Activity Routing and DeletionContent Hi, I am unable to run Routing for Multi-day activities as they are not getting considered for Routing when I chose the Routing Plan. All other single day activi…
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WADL file for REST APIContent Hi All, Is there any way to generate WADL file for OFSC REST API's? Does OFSC support generation of WADL file? Regards, Sachin Rathod
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Searching for Activities in Mobile AppContent We are using not ordered activities in the system so that mobile techs can use their discretion when starting and completing activities in OFSC. However, their m…
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Routing for Activities that Span for Multiple DaysContent Hi, I am unable to run Routing or May be I am not configuring properly for Multi-day activities. All single day activities are getting considered for Routing & a…
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Route unassigned activities to next dayContent Hi, I have a requirement to get the activities that have not been assigned to any techs and just before end of day, route them to the same bucket for next day. W…
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How to calculate average travel time for a resourceContent Hello, I wish to know if we can calculate the average travel time for any resource for the list of assigned activities. I had added the Average travel time tab f…
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Not able to see Quota at Bucket levelContent HI, I am not able to see Quota and corresponding Capacity details at Bucket level.The Bucket which has been created is Quota enabled. Kindly let me know if I mis…
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Issue with outbound from OFSCContent Hi, We are in the process of integrating OFSC with SOA suite and have configured the message scenario and channels in OFSC. the message in OFSC shows up with sta…
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how to share list of available timezones in OFSC to interfacesContent Hi All, I want to share the list of available timezones in OFSC to interface systems so that while creating activity the interface can use correct value to send …