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Field Service
Discussion List
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Test in Production InstanceContent Hi Gurus, It is uncertain to test our configuration in prod instance. To know our configurations are working fine in prod before delivering to the customer, how … -
Difference between Company profile and personal profile in StatisticsSummary Trying to understand the difference between Company profile and personal profile in StatisticsContent Hello everyone, Again sorry to post yet another question. B…
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A question regarding the automated routing for field serviceSummary How does the system automate the routing of activities for field service?Content Hello everyone, I am new to learning about Oracle Field Service and I have a que…
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Only order activities by Service WindowSummary How can we configure OFSC to only order appointments based upon the service window?Content Hi OFSC brains! I've been doing a proof of concept in one of our offic… -
Deployment from one environment to anotherSummary How to do deployment from one environment to anotherContent Please can someone share the steps/checklist/deployment document that can be used to migrated build f… -
Baseline setting in routingContent Hi Gurus, In routing baseline setting, what ever values put in the savings is always negative. How to make the savings positive? Can anyone share your tips or wh…
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Application ErrorSummary Protocol ErrorContent There are some mobile phones that has the same trouble. The models are: Lg K4 ZTE Blade V8Q
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Resource Track HighlightingSummary I'll like to know the meaning of the color of the crumbsContent I was trying to identify where is the first place of one of the resources in the map view but I'm…
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Search activities in the pastContent We cannot search activities in the past. Is it not supported or is it something not configured properly from our part? We are using OFSC application screens for …
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Loading resources via csv/excel filesSummary can we load operators/vehicles in via csv/excel files?Content We have a requirement to load resources in field service via csv/excel file. Is there a way to impo…
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Red "X" in resource icon.Summary A red "X" appears in the resource tree.Content There is a resource with a red "x" instead of the icon, in the documentation says that this happens cause the reso…
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Inventory loadContent Dear Experts, I want to know if there's any way to load inventory in a massive way. Right now i'm loading the inventory through inventory types one by one and i …
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Set time using application screensSummary Set time using application screensContent Hello all! We are working with the new application screens for the dispatcher role. Has anyone found how users can edit…
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Complex resource calendars using application screensContent Using Calendars from the new application screens (from mobility) https://docs.oracle.com/en/cloud/saas/field-service/19a/faaca/dispatcher-activities.html#c_manag…
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Inventory Quantity functionalitySummary when install message scenario is triggered twice for the same activity and same inventory item , quantity is being addedContent Hello OFSC experts, I am facing a… -
Inventory Message Placeholder for individual quantitySummary Inventory Message Placeholder for individual quantityContent Hello all, Is there any available Inventory Message Placeholder for individual quantity ? (except in…
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AutoRouting: limit resource timeSummary How do I limit the time of a resource to two random days?Content Hi! For the current support I'm providing, I have to enable AutoRouting in Field Service Cloud. …
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Restricting Field Technicians to Access Core ManageSummary Can we restrict field operators to not login/use core manage application?Content Our requirement is not allow field resources to login and use core manage applic…
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Substring in Set Property?Summary Substring in Set Property Message ScenariosContent Can I configure a message scenario set property step with a substring of an existing property? Version 19A -
Data import from legacy applicationContent Hi, The requirement is to import resource hierarchy from legacy application to OFSC. Is any data import utility available for this? Thanks Version Field Service …
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Restrict "Move Activity" based on Property conditionsSummary Restrict "Move Activity" based on Property conditionsContent We have a new requirements to restrict the "Move" or "Reschedule" activity in OFSC Manage and Mobili… -
Making an Inventory property available in Activity screenSummary Making an Inventory property available in Activity screenContent In End activity form, we need to configure a default validation based on an Inventory property. … -
Deleted activity reportSummary can we get a report on activities for the deleted activities?Content Dear experts Is there a way we can know who deleted an activity? It can be a report which wi…
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How to use the Property formatting feature to create a table?Content Hello, I have a requirement where I have to create a custom table of the following format: Labour ID Labour Grade No of Hours Worked Comments 1 2 3 I have create…
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Creating Users in OFSCSummary Users creation template for OFSCContent Please can anyone share template for the user's setup which i can share to client to acquire users and their roles and re…
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Using actions in Manage from Mobility for DispatchersSummary Using actions in Manage from Mobility for DispatchersContent We are trying to switch to using Mobility instead of Legacy Manage for Dispatchers since this is wha…
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Custom Forms ActionsSummary Add Action on Custom FormContent Hello, I am trying to figured out if is it possible to Submit a Custom Form 1, and then opens a Custom Form 2. I need to create … -
Collaboration- Users are not visibleSummary Collaboration- Users are not visible even though Collaboration group is configuredContent Hello Team, We have configured Collaboration group. Now we have added U…
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Supporting Activity tasksSummary Visibility and edit option of sub-tasks in activity (dispatcher and technician)Content We are integrating with Siebel from where we are getting tickets (OFSC Act…
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Custom FormsSummary Add inventory properties on Custom FormsContent Hello All, I am hopping to understand if is it possible to add properties from Inventory Entity in a Custom Form …