To ensure that questions get required attention from community members and are NOT left unanswered, it’s important for the author to indicate (by selecting “Yes” or “No” when prompted) whether the question was answered. (newly added) Please note that it is also important to respond to EACH comment your question receives. Your Yes or No response ensures an accurate status for your question.
For more information, please refer to this announcement explaining best practices for getting answers to questions.
For more information, please refer to this announcement explaining best practices for getting answers to questions.
Field Service
Discussion List
-
Activity OrderingHi All, We have a use case, when two activities are assigned to a technician on the same day, the first activity will be moved to the second position and the second acti… -
Activity OrderingContent Hi All, Is there any possibility where the first activity created for the day(from oracle service cloud) is taken first taken by the technician rather than takin… -
How to search the Field Service Discussion Forum?Summary:Need to search discussions in Field Service Forum Content (required):Hello, I don't see the search option to search discussions in the field service forum Versio… -
Logic relationship: OR and AND in OFS filtersSummary: What is the logical operator (AND or OR) used among different conditions and different values on the same condition of a filter on OFS ? Content (required): **T…Renato Kermentz-Support-Oracle 63 views 5 comments 0 points Most recent by Renato Kermentz-Support-Oracle -
OFSC filter condition: Are we able to use (field/resource) variable in filter condition?Summary:Today in filter condition, we need to use literal values in value field of the filter condition as far as I know. Would like to know if we can use variable in fi…
-
Item is appearing as Missing Quantity in Oracle Field Service Activity DetailSummary: Resources (Technicians) and Inventory (Parts) from Fusion to OFS is integrated through Service Logistics to OFS integration. However, in OFS Dispatch Console wh…
-
Minimum requirements for working with OFS in the technician's mobileSummary: What are the minimum requirements to work with Oracle Field Service (OFS) on a cellular phone ? Content (required): **This post was created as part of a How to …Renato Kermentz-Support-Oracle 31 views 1 comment 0 points Most recent by Renato Kermentz-Support-Oracle
-
How to quantify the amount of stops in a technician route.Summary: If there is a route where the technician/field worker performs multiple tasks or even work orders in same location, how can we make those look like a single sto…
-
The legacy *etadirect.com and the new *.fs.ocs.oraclecloud.comSummary: URL changes have not been yet made in external system Content (required): Actions to take to prepare for OFS Login and API Portals removal Version (include the …
-
Is it possible to retrieve through APIs the history of the Route Activations of a resource?Summary: You want to to check if a resource has activated his/her route in the past (up to 90) days. You want to retrieve such historical information through APIs. Conte…Renato Kermentz-Support-Oracle 21 views 1 comment 0 points Most recent by Renato Kermentz-Support-Oracle
-
API response timeSummary: Content (required): What's the average time response for API https://api.etadirect.com/rest/ofscMetadata/v1/activityTypes ? Version (include the version you are…
-
Get event data API returns no items but the next page differs from the page parameter.Summary: When executing get event data API, it returned no items in the responses but the next page still differs from the page parameter used in the command. Is it an e…Fernando Parreira-Support-Oracle 21 views 1 comment 0 points Most recent by Fernando Parreira-Support-Oracle -
How to force technician to capture geolocation on activity start and/or end ?Summary: How to make sure the technician captures his/her geolocation when starting or ending an activity ? Content (required): Customer wants to ensure that the technic…Renato Kermentz-Support-Oracle 11 views 1 comment 0 points Most recent by Renato Kermentz-Support-Oracle
-
Can we create a new segment to a segmentable activity after completing the last segment?Summary: Hi Team, I have a segmantable activity of duration 20 hours broken into 4 segments of 5 hours each. At the end of the last segment,I find out that I need a day …
-
Request to add custom Language - Spanish ChileSummary: Adding Spanish Chile custom language for OFS App Content (required): Request to add Spanish Chile custom language for OFS App, as instance was showing words in …
-
How to create a report for the En route feature**This post was created as part of a How to Service Request (SR) Release: 22B Summary of the question: We would like to know if it's possible to have a report indicating…
-
How to enable video call on collaboration?Summary: Content (required): Hi community we are trying to enable the video call option on collaboration group, but having some issues when call other co worker: We conf… -
How to prevent crash/stop responding due to device lack of memory when uploading file images in OFSSummary: When a technician is trying to save multiple images on an activity, OFS crash or stops responding due to lack of available memory. Content (required): When usin…Eduardo Kimura-Support-Oracle 41 views 1 comment 0 points Most recent by Eduardo Kimura-Support-Oracle -
Where to setup the configuration settings for real-time location tracking alert for 'idle-time'.Summary: It is understood that we can enable a setting in OFSC for real-time location tracking which will show the resource trace on the map in a different colour i.e. i…
-
How do I include a technician's bucket to the "Subject" line of a message scenario step?Summary: I want to include the bucket a technician belongs to in the "Subject" line of the message scenario step I am setting up. Content (required): Version (include th…Jay Aragon - OFS Support-Oracle 31 views 1 comment 0 points Most recent by Jay Aragon - OFS Support-Oracle -
Can a single resource belong to multiple groups/bucketsSummary: Content (required): Requirement to have the same single resource within multiple group buckets. Business Case Scenario – Single resource is the only qualified r…
-
Why can't I find the GPS Alerts per Resource Report?Summary: Customer is asking why they can't find GPS Alerts per Resource Report Content (required): I am reading up on OFS documentation and it mentioned the GPS Alerts p…Jay Aragon - OFS Support-Oracle 31 views 1 comment 0 points Most recent by Jay Aragon - OFS Support-Oracle
-
When the new feature documentation will be available?Summary: Customers commonly asked about when the new feature documentation will become available so they can prepare themselves to their tests. Content (required): **Thi…Fernando Parreira-Support-Oracle 51 views 1 comment 1 point Most recent by Fernando Parreira-Support-Oracle
-
Measure chat timeSummary: The customer is carrying out an audit on OFS and is requesting an action/function/tool in OFS that allows them to measure the TMO of attention in the Collaborat…
-
Routing doesn't assign activities to some techniciansSummary: Routing plan leaves some technians without activities multiple times. Content (required): Hi community we are testing some routing plans to assign three differe…
-
Forcing "Non-scheduled activity" when adding a customer activitySummary: When adding a new customer activity, we would like to hide the 'scheduled' option so the user can only create the activity as 'Non-scheduled' activity. Content … -
Export non-scheduled activities report for more than a monthSummary: Export non-scheduled activities report for more than a month Content (required): The customer wants to know if there is an API able to export non-scheduled repo…
-
How do I delete inventory assigned to a resource/bucket?Summary: I'm using 'update_inventory' Inbound command to update inventories assigned to a resource/bucket. This inventory is updated in a daily basis, I need to have all… -
I need all the configuration in my Production environment copied to a Test envionmentSummary: **This post was created as part of a How to Service Request (SR) Content (required): We are working on starting a new project and we plan to use one of our test…Renato Kermentz-Support-Oracle 21 views 1 comment 0 points Most recent by Renato Kermentz-Support-Oracle
-
Where Is my technician- delaying showing routeSummary: I want to only show the gps location of a resource to a customer from a specified time after the technician has clicked enroute. this is to protect the location…