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Auto-Routing an FA only up to a certain time

in Field Service 2 comments

Summary:

We have FAs that are being auto-routed to resources/field reps from 7:00 am to 4:30 pm so that each field rep would have FAs to work on sequentially based on the FAs' duration + travel time. We need to have one FA called "Disconnect for Non-Payment" to be auto-routed only up to 2:30 pm. What is the better way to have this special FA not to be scheduled beyond 2:30 pm?

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