You're almost there! Please answer a few more questions for access to the Applications content. Complete registration
Interested in joining? Complete your registration by providing Areas of Interest here. Register

Auto-Routing an FA only up to a certain time

Accepted answer
64
Views
2
Comments

Summary:

We have FAs that are being auto-routed to resources/field reps from 7:00 am to 4:30 pm so that each field rep would have FAs to work on sequentially based on the FAs' duration + travel time. We need to have one FA called "Disconnect for Non-Payment" to be auto-routed only up to 2:30 pm. What is the better way to have this special FA not to be scheduled beyond 2:30 pm?

Content (required):

N/A

Version (include the version you are using, if applicable):

23B

Code Snippet (add any code snippets that support your topic, if applicable):

N/A

Howdy, Stranger!

Log In

To view full details, sign in.

Register

Don't have an account? Click here to get started!