Field Service
Discussion List
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Multi-day and Teamwork activityContent Hi All, I am working on a requirement where multiple technician need to work on a multiday activity segment.Please let me know if this is possible in OFSC? Thank… -
Repeating activity on BucketContent Dear Experts, How can we define a repeating Activity on a Bucket. If I select the option of Allow creation of activity on Bucket then Allow Repeating activity op…
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Activity to be Continued on the Next DayContent I wanted to put this out here to see how others may be handling this use case. Say a Field Tech has 5 activities assigned to them and start and finish 4 of them,…
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OFSC TO OSVC Integration using ICSContent Hi All, I have business scenario for my integration like I want to update a Activity object record from OFSC instance to Task Object record in OSVC. I have used …
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Usage of Google Map StandardContent Hi, We are considering the option of enabling Google Map Standards as a service.It would be a great help if someone could provide documentation concerning the Go…Prashant Singh Bhadauria-122022 10 views 2 comments 0 points Most recent by Prashant Singh Bhadauria-122022
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How to check the capacity for any activity after 1 monthContent Dear Experts, I have observed that the max available value gets updated only for 1 months, even if we configure the calendar for the bucket or for the resource f…
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Show Near By Reosurces DisplayContent Dear Experts, Is it possible to display resources by selecting Show Nearby Resources in the filter of Map View if we are not using collaboration module? We are n…
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Report creation in OFSCContent Dear All, Is there a way to create new reports in OFSC. Also, can we change the configuration of out of the box reports, like change the Intime/Late/Early report…
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2 on-call shifts on a single dayContent Hi, I am trying to add 2 on-call shifts on a single day which OFSC is not allowing. Tried to add an "On-Call" shift and then add "working time" of type "On-Call"…
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Adding Multiple Shifts on a same dayContent Hi , We are working on a use case in which we need to add two separate shift for the same resource . For Eg. We have a use case in which a resources is working o…
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Keeping nearby activities near with visit bundling keysContent Hello, I have enabled visit bundling keys in my organization and setup a property (called "Work Place") using it as a key. The goal should be, when activities ar…
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Export data in OFSC using REST or SOAP apiContent HI, Is there a way to export data in OFSC using REST API or SOAP API.
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Daily Extract using SOAP APIContent Hi, Is it possible to get daily extract data using SOAP API.
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bulk deletion of activities using Rest APIContent Is bulk deletion of activities possible in OFSC using Rest API?
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TOA / OFSC screen embedding in Service cloud browser ControlContent Hi All, Has anyone successfully implemented launching TOA within Rightnow workspace tab? I have added OFSC url : https://Login.etadirect.com in Service cloud WS … -
Technician time cardContent Hi All, We are trying to provide an extract where we can provide technician/contractor times are being captured to payroll system. We need to identify which time… -
CPQ within TOA MobilityContent Hi, I am facing an unique challenge while integrating CPQ within TOA. I was able to write a custom PHP application which ensures auto login of CPQ within TOA ifr…
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Can you block subsequent messages when using Add launch?Content I'm trying to block any subsequent messages when using Add launch. Resource changed? is only used for Move/Reschedule I think Previous Message Status could work,…
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Daily Extract of current dayContent Hi, Is it possible to take a daily extract of current day using REST API.
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Navigating to a new screen on custom actionContent Hi, I created a custom action link called 'Add Internal Activity'. I can see this new action link from dispatch screen as well. But when i click on this Add Inte…
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To check availability of resources for the next weekContent Hi, We are currently working on a use case, which is as follows . The resources are routed for upcoming week beforehand, is there any possible way where we could…Prashant Singh Bhadauria-122022 7 views 4 comments 0 points Most recent by Prashant Singh Bhadauria-122022
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Can you Order Message Scenario "Block" elements?Content Hi, I'm using different inventory blocks in message scenarios and I'm wondering if you can change the order the elements are "generated" in. I.e. By default they…
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Can we update the user login password for a group of users in Oracle Field Service Cloud?Content Hello, The scenario is that i want to update the password for a group of users (ie bulk update).Please suggest if you know the SOAP or REST API of Oracle Field S…
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Invoke external URL from OFSCContent Hi,We have a requirement to invoke right now URL from OFSC. Can someone provide some guidance.Thanks,Version OFSC 17.2
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Viewing Unassigned activitiesContent Hi, Is it possible to view unassigned activities in Time view? Now,we can see the unassigned tasks in list view but not in time view. Please suggest. Version OFS…
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Properties not getting displayed in Mobility screenContent Hi All, I have added some custom properties on "Edit/View Activity" mobility screen and set the visibilty as mandatory. Those properties are not getting displaye…
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Change landing page in OFSCContent Hi, Currently, when we login to OFSC we can see the dispatch screen in time view mode. Is it possible to change such that when user logs in , dispatch screen in …
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OAuth 2.0 using POSTMANContent What is the auth url and access token URL that we are supposed to use for accessing OFSC APIs through POSTMAN. I am planning to use OAuth 2.0 for authentication …
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Perform Re-optimization in RoutingContent Hi All, Requirement is to pick up activities in technician’s queue and perform re-optimization but ignore the next activity. Help needed on how to enable the rou…
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OFSC within OSvC TabContent Hi All, Has anyone successfully implemented launching TOA within Rightnow workspace tab? I uploaded a custom script where I was able to show TOA within RightNow …