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For more information, please refer to this announcement explaining best practices for getting answers to questions.
Field Service
Discussion List
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call logSummary I need a record of the calls made by the resources.Content Hi everyone Is there a way to keep a record of calls made to customers? regards. Version 20a -
Common Questions About Field ServiceSummary Common Questions About Field ServiceContent Hi all I have been worked before in custom Field service application, and the cycle in summery was 1- create Service …
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Activity StatusContent Hi , i want to add 'lov value" in Activtiy status is that possible?????. But OOTB Activtiy status field as text field .is this possible to add new value to show …
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Make activity visbile for Bukcet/GroupSummary OFSC CoreContent Hi, In our instance we have 2 types of activities Internal and Customer. Now in Resource tree we have groups and buckets. If we try to add new a… -
Unable to route the activity - re-optimization issueSummary While Routing- Receiving the error 'Result is not accepted according to reoptimization criteria'Content Hi All, We have enabled the 'Move activities between reso…Prashant Singh Bhadauria-122022 39 views 0 comments 0 points Most recent by Prashant Singh Bhadauria-122022
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Send notification based on idle timeContent Hi All, Is there any possibility where the notification will be sent based on the technician idle time. As i see there is no notification trigger for idle time. … -
File Attachment is possible ???Content Hi , I want attach document like PDF,Excell is this possible???... Already "upload "is there but it accept only picture. Use Case: Supervisor need to send pdf fi…
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Digital SignatureSummary One customer signature for mutiple SR'sContent We have scenario where a field service rep takes signature from the same customer for two different service reques…
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Creating PDF from mobility formSummary We need to generate pdf file for a particular mobility form and send it to customer emailContent Our business is like we create a job in CRM and that job came ac… -
Configure Resource History in Unified ViewSummary How to get resource history in unified viewContent Hi all, Previously in the legacy manage view, we had the ability to view resource information and within that … -
Bulk RoutingSummary Bulk RoutingContent Hi Gurus, can you please let me know what is Bulk Routing all about? When is this used over another? Thanks, Sunil -
Sequential Routing - Business Example and NeedSummary Sequential Routing - Business Example and NeedContent Dear Champs, While I understand in OFSC application we can now run a sequential routing, I need an understa…
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How a Oracle Field service cycle works?Content I am trying to know about how OFSC life cycle works for a service request. That is from raising service request to its closer/resolution. I would like to know th…
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Quotation Number in OFSCSummary Quotation Number in OFSCContent Hi Champs, Can you please help understand if we can have a Quotation (simple) that we can configure/build withing OFSC and not ne…
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Use "address" as bundling key and create bundling key only automated-routingSummary We want to create a routing profile that will add more weight to bundling than address coordinateContent I have seen a few similar posts in the past, but not any… -
How can we do Bulk Load of Users through REST APISummary How can we do Bulk Load of Users from a .csv file through REST APIContent Hello All, How can we do Bulk Load of Users through REST API using a .csv file. Thanks,…
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Need help using date_diff with an if statementSummary I am trying to find the resolution time on incidents that are only in certain product familiesContent Hello, I am trying to find the average resolution time on i…
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Upload Images custom tab is blankSummary Our custom tab is blank since a few weeks. This tab should upload images which later are used in answersContent Hi! In our ORN instance we have modified our answ… -
Booking Status - Map Color ChangingContent Hi All, Do you know if is it possible (and how) to see changes on Map color, on Quota Booking Status Map? It seems the Subtitle refers to the Map, but those colo… -
cancel_activitySummary Attempting to use the Cancel Action, but getting 'WRONG_CONFIGURATION - UNKNOWN LABEL"Content Trying to setup a Message Scenario to Cancel any 'Pending' Activiti…
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OFSC - OIC Initial SetupContent Hi, We tried to use the OFSC business events in OIC. We are configuring the OFSC for the initial setup. We could not find the Integration Cloud Service (ICS) Ico…
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Comments field in Resource calendar for Mobility usersSummary Add "Comments" field in Resource calendar for Mobility usersContent When adding a shift or work override from Legacy Manage there is a "Comments" field available… -
Integration with Leave Management systemContent Hi, Anyone integrate the OFSC with leave management system for handling the resource availability. Please share the best practice and the issue which you have fa…
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MULTIPLE properties in SINGLE Set-Property message stepSummary Setting values for MULTIPLE properties in a SINGLE Set-Property message stepContent Let's say when a new activity is created we want to set the value "YES" to pr…
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Viewing Link Intervals in Activity DetailsContent Does anybody know if it is possible to view link intervals on activities in OFSC - for example in activity details. We have a new requirement in our organisation…
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Idea privacy settingSummary How can I set/change the privacy setting on my posts in Idea Lab?Content I notice my posts on the Idea Lad are all tagged with the privacy setting "Restricted"..…
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Control start button in combined viewContent I am starting the move away from legacy manage and into the combined view but have come up against a hurdle that I need some help with and wondered if anyone has… -
OFSC-OSvC integration using ICS migration script not workingSummary Migration script not workingContent Hi Everyone, We are currently implementing connection in OFSC to OSvC using ICS. I'm following the documentation named "OFSC-…
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Custom inventory properties not available to message scenario on inventory deinstalled eventSummary Custom inventory properties not available to message scenario on inventory deinstalled launch conditionContent We have a message scenario configured to Inventory… -
Change placeholder valuesContent Hello, I want to do a "set property" where a given field (Patterns>Subject) has the value equals than {activity_start_time} + 2h. Is it possible to do this calcu…