To ensure that questions get required attention from community members and are NOT left unanswered, it’s important for the author to indicate (by selecting “Yes” or “No” when prompted) whether the question was answered. (newly added) Please note that it is also important to respond to EACH comment your question receives. Your Yes or No response ensures an accurate status for your question.
For more information, please refer to this announcement explaining best practices for getting answers to questions.
For more information, please refer to this announcement explaining best practices for getting answers to questions.
Field Service
Discussion List
-
Manage Holidays for Different Time ZonesSummary Manage Holidays for Different Time ZonesContent Hi Guys, We are implementing OFSC for different times zones so holidays will be different for each time zones(bas… -
Multiple Login OFSC - SSO integrated with IDCSSummary Multiple Login OFSC - SSO integrated with IDCSContent We have integrated OFSC with SAML based SSO with IDP as Oracle Identity Cloud and SSO login is working fine… -
Possible ways of importing users in field service cloudSummary importing Users in Field Service CloudContent Hi, I am in a process of importing users. I would need some insights on possible ways of importing users in field s…
-
Access Activity Details Page in Web Browser (CRM Application)Summary How to access activity details page in third party softwareContent Hi, We have business requirement to access activity detail page out of Oracle Field Service Cl… -
Drag and drop techsSummary Create teams of two persons in application screen for dispatcherContent Hello, I am trying to configure a functionality our dispatcher used in legacy view and wi…
-
Copy Image with Geolocation to new activitySummary Technicians create service requests for Contruction/Maintenance. Required picture of site with geolocations for maint activity.Content Hello, We are requiring ou… -
Route has not been started x minutes after the start time of the resource work daySummary Route has not been started x minutes after the start time of the resource work dayContent Hello Team, Please suggest if we can configure "Route has not been star…
-
How to add a instance name in subject while sending email using OFSC email channelSummary We have a requirement to append the test instance name while sending emails from the test instances. Do we have any generic option to append the instance name in…
-
Reference Solution Design DocumentSummary Reference Solution Design Document from an implementation projectContent Hi All, I am preparing the solution design document provided by Oracle as template. I am… -
Barcode scan feature in OFSC Field Service APP (for Android)Summary Ability to set the default LIGHT setting (on/off) when scanning barcodesContent Mobile users (with Android Samsung S9 devices) complain about battery usage affec… -
Journey to the End LocationSummary Capturing minutes driven to the Resource's End LocationContent Hello, My company's current goal is to understand the overall utilization of our field services te…
-
OFSC Process flow Training Videos/documentsSummary OFSC Process flow Training Videos/documentsContent Hi, Can someone please provide any documents or Videos link which provides the explanation on different proces… -
Service Request in OFSCSummary What is a Service request OFSC?Content Hi Community, I have few questions regarding Service Request in OFSC, 1. What is difference between Service request in eng…
-
Pre-Planned LeaveContent Hi Technician need "Emergency Leave" or Pre-planned leave . How the technician will inform to supervisor ?? Please Do needful Thanks, Muthu.E Version 20a
-
Prevent visibility to a button prior to route activationSummary We're looking for a way to prevent the visibility of a button before a technician activates their routeContent We're looking for a way to prevent a button from b… -
Service window supportSummary Need to know the functionality of service window support checkbox present in the Business Rules section of OFSCVersion 20 B
-
How to update inventory object from Plugin APISummary How to update inventory object (customer pool inventory) from Mobility Plugin in OfflineContent Hi Team, How can I update inventory details from Mobility Plugin …
-
Scheduling an activity for Particular timeSummary How to start a an activity in particular timeContent Hi Community, How should dispatcher assign the activity to technician at particular time, Refer the below im…
-
way to block a resource for month/months in OFSCSummary way to block a resource for month/months in OFSCContent Hi All, Is there a way to block a resource/group for future Month/Months like we need to show that resour… -
integration between field service and service cloud &logisticSummary integration between field service and service cloud &logisticContent Hi All i asking about integration between field service and service cloud &logistic is this …
-
Move activities of inactive resources to BucketSummary Is there any way to move the activities of Resource to bucket when the resource is made inactive?Content Hi All, Is there any way to move the activities of Resou…
-
Is there any way to store some master data in OFSCContent Hi Team, Could you please share a better solution for the below requirement. Activity master system – Oracle Service cloud User Story * Customer will raise a rep…
-
Travel Time CalculationContent I've tried researching for this answer with no luck, most articles are around travel time and routing. The questions is that we need to track travel time and tra…
-
How to schedule a Lunch Break in fixed windowSummary Lunch break from 12 - 13:00Content Hi Community, How did we schedule a lunch break in fixed time, I have created a. Regular shift 08 - 17. Then added activities …
-
Multiday Activity in OFSCSummary How to schedule a multi day activity in OFSC and engagement cloudContent Hi Community, How we can schedule a multi day activity from engagement cloud to OFSC, 1.…
-
OFS and OAC IntegrationSummary OFS and OAC Integration - Activity scheduled for future dateContent Hi In there anyone using the near real time integration OFS-OAC? I cannot understand from the…
-
available activityBookingOptions are not appropriateSummary available activityBookingOptions are not appropriateContent Hi, We are implementing Capacity and Availability based booking to one of our clients. Below are the …
-
Segments in Multi day ActivitySummary Segments in Multi day ActivityContent Hi All, Can anyone tell me on how to create segments in multiday activity? Regards Manoj
-
Tool in OFSCSummary Resource type "Tool"Content Hi All, Can some one shed some light on "Tool" Resource type we have in OFSC and how can we link it to particular activity.Thanks Reg…
-
Logo Change in OFSCContent Hi Community, How we can upload a our custom logo?, Currently we are seeing oracle logo so we what to use our custom log with 'Vanilla' theme. Is there any docum…