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Field Service
Discussion List
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How to restrict the quantity of inventory that a technician can install or uninstall in the activityContent Hello everyone; We need to find a way to validate that a user installs non-serialized inventory types to an activity with a quantity less than or equal to the qu… -
How to add Custom status (Not renaming via glossary) in Field ServiceContent Hello, We have out of the box statuses like "START", "END" ("NOT DONE", "SUSPEND", "CANCEL") etc in Field Service. I want to add a new custom status as "HALFDONE…Neha AbhayNarayan Singh-Support-Oracle 44 views 5 comments 1 point Most recent by David Brandon-188133 -
Destination for unassigned activities in Routing what exactly this is forSummary Looking for some more details on Destination for unassigned activitiesContent Hi Guru's, I am new to Routing topic of OFS 19 and 20 versions. Looking for informa…
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Preventing activities from moving to another resourseSummary Is there a way to prevent an activity to move to a different resource once it gets allocated? Any tech can initially get the job, but once it gets allocated, we …
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Ability to adjust label-value pair width in css in some waySummary We would like to fit more date in our display and format it but would require to manage label width in cssContent Hello All, I am pushing an xml file into a prop… -
Combobox searchContent Hi community, We are facing a requirement in which we have a hierarchical list with more than 100 possible values in the child. Since it is going to be displayed…
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Immediate Routing assigning jobs even if its not in work scheduleSummary Immediate Routing assigning jobs even if its not in work scheduleContent Hi All, Is there a setting in the immediate routing which enables the jobs not to be ass… -
Configure several default values in an enumeration type fieldContent Hi everyone Does anyone know if more than one predefined value can be set in an enumeration type field? I need to show a read-only default value according to the…
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Internal Activity at particular timeSummary Best practice on creating an internal activity like Dentist Appt. at a particular time of the dayContent Hi All, I wanted to check on what is the best activity t…
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Availability Capacity Booking Showing Negative Used Quote via APISummary After migrating from timeslots to booking intervals, we are randomly getting back negative used quota when pulled via API.Content After we migrated from timeslot… -
Restrict Activities based on TypeContent Hi, We have different WO(Activity) Types lets say Cleaning , Plumbing, Washing. We need to allow maximum 5 Work Orders per day if WO type = 'Cleaning ' and we ne… -
Field Service Mobile Application - Only one active sessionSummary Field Engineers has to sign in only from OFS Mobile ApplicationContent Hi There, We've been using SAML authentication method for login policies. And especially f…
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Suggestions to assign 50 orders daily.Summary Is there an order counter to enable?Content Good afternoon, By business policies, the client needs to be assigned 50 orders daily to their technicians. Is there … -
Adjustable/Non Adjustable intervals in Link TemplatesSummary What is the significance of Adjustable/Non Adjustable intervals in Link TemplatesContent Hi Guys I am trying to understand the significance of Adjustable/Non Adj… -
Routing Baseline settings - BucketContent Hi, Can we setup the Routing - Baseline settings for each bucket? It want to set the resource cost for each bucket. Thanks, Mohan
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Visibility condition in FormSummary Visibility condition in FormContent Hi all, In OFSC, Is there is any REST API available to update the visibility condition of an property or form element in the …
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Dispatcher Notification OFSCSummary Dispatcher Notification OFSCContent How to indicate or notify in dispatch console, if two different group of resource working against same asset/location in OFSC…
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Route Deactivation ReminderContent Hi All, We are trying to add an alert to technician to deactivate their route at the end of the day. We are using Activity is completed as the launch condition a…
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Value Validation - Special CaracteresContent Hi Folks, Has anyone ever needed to set up value validation to remove or replace special characters or accented words? I would like to remove or replace letters … -
How can I consume hyphen or dash in the Zip/Postal Code FieldSummary How can I consume hyphen or dash in the Zip/Postal Code FieldContent HI Folks, I am not able to enter the hyphen in the Zip/Postal Code field, the form gives val…
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Unable to save the login id and password for the resourceSummary Unable to save the login id and password for the resourceContent Hi Experts, we have a scenarios where we imported the technician from ERP into Field Service clo… -
20C - Move Activity / Assignment AssistantSummary Activity is assigned to resource but user wants to adjust the date of the activity; using the MOVE feature user cannotContent Hi All This is probably a business … -
Offline operationSummary Offline operationContent Hello today we have a problem with the operation of the Filter in offline. We have a configuration where the Field Agent can see only 2 …
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OFS Mobile within Citrix and Android EnterpriseSummary Anyone used OFS Mobile application within Citrix and Android Enterprise setup ?Content Hello, We are wondering if the OFS Mobile application can work within Citr…
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Is there a way to dynamically filter a report(Organization/Contact/Asset Quick Search) based on theSummary Organization/Contact/Asset Quick Search Report based logged Agent mapped Division/Business Unit wise dynamically filtered.Content Hello, I'm new to the custom sc…
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During multiple Chats new chat window overtakeSummary New Chat Window takes over instead of the current chatContent When multiple chats come in the new chat becomes the focus, and instead, I want to remain in the fi…
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Export Where's my Technician ThemeSummary Exporting custom WMT Theme issueContent When exporting a custom Where's my Technician Theme, the downloaded zip file is empty. Does anyone know how to export a c…
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Create Internal Activities with CoordinatesSummary Create Internal Activities with CoordinatesContent Hi guys, In one of our customers, the technicians go back to their base units before they go to lunch so for r…
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External embedded link is not working in OFSC dahsboardsSummary External embedded link is giving "refused to connect." errorContent I am trying to embed an external link in a dashboard to view the reports created in BIP but i…
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How i can config "Where is my technician" or "On My Way"Content Hi, I need know how i can config "Where is my technician" or "On My Way" the instance of my customer not is show. see in Configuration > Themes but not exists th…