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Field Service
Discussion List
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Obsolete error while activity is rescheduledSummary Obsolete error while activity is rescheduledContent Hi Folks, Good day Scenario 1) When an activity is assigned to a technician, due to some reason he/ she can't… -
please it 's important to know if there is ability to do that we need to dispaly the unused items inSummary lContent we need to display the unused items that not be used for the activity to be displayed in the activity page -
If ther is ability to return the unused items and dispalying them in the activity page how we can doSummary We need to display the items that not be used in the activity and need to dispal them in the activity screen
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show to the technical al the maintenances of the assetSummary Which is the best approach to show to the technical al the maintenances of the asset? OFCc Oracle ERP integrationContent Hello. I hope you can help me, I’m new i… -
OFSC Configuration queryContent Hi All, In OFSC, For adding new field in My Route -> map view where should I navigate in configuration screen. can any one help me here. Thanks, Kumar. Version 2… -
Preventing a resource from Activating his route in the futureContent Is there a way to prevent a resource from accidently activating his route in the future? For example, today at 7:20, he went to activate his route, but had enter…
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Incrementing a Read-Only Integer propertyContent We have an activity property (Integer type) that we want to use as a counter. When the user select a value in an enum another property, the integer property will… -
Multiple Activities for a SRSummary Users want to Assign multiple activities for a Given SR based on the type of workContent The users want to select set of Activities when the work order is being …
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OFSC File AttachmentSummary OFSC File AttachmentContent 1. What are the Supported File Format in OFSC for uploading attachment to activity ? 2. Any limitation on number of files attached to…
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Default View FilterContent Hello, We have numerous filters set up in OFSC that allow us to change the view for a user. For example we have a filter that will omit (x) activities from the d…
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Debrief Plug in customizationContent hi, We are trying to customize OFSC debrief plug in. But facing issue while configuring nginx reverse proxy. Please refer to steps undertaken by us. Any pointers…
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Adding Calendar Shifts and Non-Working Reasons in Daily Extract (Outbound Integration)Content We want to add all calendar shifts and non-working reasons (for each resource) to the Daily Extract (Outbound Integrations) but I can't find the calendar fields …
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Setup Required Inventory for Activity using UISummary Setup Required Inventory for Activity using UIContent Hello Is there a way to add the required Inventory using the UI so business users do not have to rely on te…
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Message placeholders related to custom activities fields.Content Good Morning All, Are you already set a Message placeholders related to custom activities fields? I know we have this list with some Activity information, which … -
Showing the assigned or dispatched time and Dispatcher name when activity is assigned to resourceSummary Showing Dispatched time and user name in the UIContent I'm trying to find a way and meet a requirement to show the Dispatched Date/Time and Dispatcher User Name …
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Font color for Activity Time View LabelSummary Controlling font color for Activity Time View Label for Activity color schemesContent We have changed the color scheme for our activity type statuses and have so…
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Adding new role in OFSCSummary Working with Role in OFSCContent How to add new role in OFSC? Currently I have Role like 'Filed Service', 'Tool' and 'Vehicle'. if suppose I want to add new role…
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Different Edtions available in OFSCSummary Different Edtions available in OFSCContent Hi All, What are the different editions of OFSC present? one is "Enterprise Edition". There are no details about the v… -
How to set From Mail box address in CPM?Content We have a scenario, where we need to send auto email to all latest CC contacts . As there is no standard way which send auto response to latest CC contact. Curre… -
Set Longitude and Latitude When Manually Creating ActivitySummary Update longitude (accord_x) and latitude (accord_y)Content Our customer covers a very rural area where address information is not found or restricted on Google M… -
Notification APIContent Hi, We tried to integrate OFSC with Custom App. Some of our external technician using end Customer's own App. We have to send a notification to the OFSC supervis… -
Activity StatusContent Hi , if i create new Activity status (enum field ) means ..How can i control the default button action like end ,Suspend,etc.. based on Custom activity status. T…
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Cross-Domain Communication BlockingSummary Calling OFSC REST API from PluginContent Hi All, I want to update a field in OFSC on a button click without closing the plugin. I am trying to call OFSC REST API…
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Adding visibility to one bucket for hundreds of resourcesContent We want to add a routing bucket at the top level of the resource tree and allow all technicians (hundreds) to see the bucket. Is there a way to add the visibilit…
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New Webinar - "How Field Service Management is leading the way in end-to-end business transformationSummary Join us to discuss how Field Service is at the heart of a digital transformation of end-to-end business processes and how it can unlock new revenue opportunities… -
weekStart field of user entity - Default vs other values what is the differenceSummary weekStart of a OFSC User record if Default what will it considerContent Hi All, weekStart of user record as per documentation has "default" as a value apart from…
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unschedule_activity actionSummary how unschedule_activity works?Content I am understanding how unschedule_activity action works. I went through post: https://cloudcustomerconnect.oracle.com/posts… -
Add images in activity screenSummary Is there a way to add images in 'Customer Activity' screens for mobility users?Content We have a screen in 'activity details' where users can add attachments. In…
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execute Event handler on Chat business rulesContent Hi, I am currently working on creating business rules for our chat. There are some rules that I would like to work the same as they do in the incidents like for …
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Activity Hint Select Resource ActionSummary Select Resource on Activity Hint is not workingContent There is a Select Resource on the Activity Hint screen OOTB and until recently this has worked where if we…