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Field Service
Discussion List
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Blocking of time slots returned by the activityBookingOptions methodSummary: The client is required to maintain a blocked time slot until the customer defines if the visit can be made on the date and time established by the RESP API acti… -
Best approach to work with team activities for multiple days?Summary: The client wants to create activities for multiple days and also change frequently the resources assigned. Content (required): Hello Community, Does anybody kno…
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Message scenario to update a field while moving an activityContent Dear Experts, I am facing an issue when I am trying to update a field in OFSC through message scenario while moving it. Now following are the scenarios for movin… -
Bulk Update Resource Work SchedulesSummary: Can this API delete work schedules? Content (required): The documentation for this API indicates that: 'This operation creates, updates, or deletes work schedul…
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Setting default file type '.xlsx' for Activity Export (RESOLVED)Summary: How can we set file type .xlsx as the default when doing an Activity Export? Content (required): When we do a 'Export Activities' in OFSC, the file type is '.cs… -
How to use day before trigger on Message Scenario?Summary: The day before trigger activates only on Activity Creation. Content (required): Version (include the version you are using, if applicable): I made some tests an…
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Push Notification in MobilityContent Hi Gurus, We have a requirement like when an activtiy is assigned to a technician,technician should get push notification like how we are getting for whatsapp, f… -
Activity Start and End TimeContent Hi , I have to change Activity time like Start time and End time. default time set as 12 am. But i have to change the Default start time... is that possible ??? …
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OFSC integration with OIC shows 0% success rateSummary: Oracle Integration channel created in OFSC has a bug Content (required): We are trying to integrate OFSC with B2B through OIC channel. As soon as we create the …
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Activity Summary Screen before End ActivitySummary: It's possible to create a form or screen that contains all the information of the work made and show it before the end of the activity to attach the customer's …
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Modify Print Route ReportSummary: Client requires to change content of Print Route Report Content (required): Now we can show Customer and Resource Inventory, but the client wants to know if it'…
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It's possible to Manage Inventory items as Packages?Summary: The client wants to associate different inventory items to a container and manage them as a group Content (required): Does OFSC allows users to create and manag…
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Email Dispatcher with Message ScenarioSummary: Need to send a mail to bucket Dispatcher when Activity is Suspended. Content (required): We want to know what is the correct process to made this possible. In t…
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Hide Next Activity section on End ScreenSummary: The clients wants to hide this section to avoid the technician to change the order of the day's activities. Content (required): It's possible to hide this secti…
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Please ignoreSummary: Content (required): Please ignore, It was created in the wrong category. Version (include the version you are using, if applicable): Code Snippet (add any code … -
Can route Activation/Deactivation be automated?Summary: Can we use message steps to activate/deactivate a route? Content (required): We would like to automatically activate a specific route at a certain time of day, …
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Is it possible to display activity detail fields to a user only when they press a button?Summary: We'd like to be able to display specific activity detail fields in OFS to our technicians only if they press a plugin button we have visible on their profile. C… -
Can a dispatcher deliver a part from the collaboration directly to Resource? Without login as a TechSummary: Content (required): Hi Everyone, We created a Resource with the name of Warehouse collaboration, and We assigned all the inventory(parts) to this Resource. Curr… -
How can we add a line break to a <text> element in a Form?Summary: Adding a line break in a element in a Form, so the text value is displayed on 3 separate lines. Content (required): Want to add a element in a Form, and the v…
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Routing using a Date Filter - Don't Route activities on dates when the client is closed.Summary: We have a requirement to not route activities when the client has a holiday. Content (required): We are needing to not route activities when the client site is …
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Replay now available: Field Service 22A Release Deep Dive Webinar (February 15th, 2022)Summary: Product Management reviews new features in the 22A release of Oracle Field Service. Content: In case you missed it, watch the recording for an overview of new f… -
On a Collab message sent via a message scenerio, can you make the Appt Number and Cell number a linkSummary: We have set a message scenerio that on activity creation, sends a summary to the field user for certain activities. Part of the body is the appointment number a…
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How to create a notification to inform through an email that the technician doesn't have the skill?Hi I'm trying create a scenario where I sent a notification to a email that technician does not have a skill "xpto" for example. In the message scene, I configured a sta… -
How create required inventory using REST API?Summary: Customer needs to create required inventory parts using REST API. Content (required): We reviewed the Activity Required Inventories REST API documentation and d…
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Difference between forms and plugins in oracle field service cloudSummary: Difference between forms and plugins in oracle field service cloud Content : Hello Champs, I have a basic question as to the difference between forms and plugin… -
How to set read-only visibility when current item value is not empty?Summary: We are looking for a way to o set read-only visibility when current value of item is not empty. Content (required): We are looking for a way to o set read-only …
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Deactivate Route automatically?Summary: We'd like to be able to set a message step to deactivate techs' routes automatically Content (required): We have a large number of techs each day that we do not…
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Date and Time PickerSummary Objective is to add a date and time picker in normal display contextsContent I have added a Date and Time Picker in a form. Then it was added as a button to the …
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Can you delete Inventory from OFSC without knowing a resource/external ID?Summary: Searching for options of inventory cleaning and in support of audits, to be able to delete OFSC inventory if you do not know what all resources have the invento… -
How to retrieve a FORM FIELD (attribute) value using APISummary: How to get a FORM field/attribute data/value through API call! Content (required): We are looking for a way to retrieve a Form Field/Attribute data (example-dat…