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For more information, please refer to this announcement explaining best practices for getting answers to questions.
For more information, please refer to this announcement explaining best practices for getting answers to questions.
Field Service
Discussion List
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Adding Calendar Shifts and Non-Working Reasons in Daily Extract (Outbound Integration)Content We want to add all calendar shifts and non-working reasons (for each resource) to the Daily Extract (Outbound Integrations) but I can't find the calendar fields … -
Setup Required Inventory for Activity using UISummary Setup Required Inventory for Activity using UIContent Hello Is there a way to add the required Inventory using the UI so business users do not have to rely on te… -
Message placeholders related to custom activities fields.Content Good Morning All, Are you already set a Message placeholders related to custom activities fields? I know we have this list with some Activity information, which … -
Showing the assigned or dispatched time and Dispatcher name when activity is assigned to resourceSummary Showing Dispatched time and user name in the UIContent I'm trying to find a way and meet a requirement to show the Dispatched Date/Time and Dispatcher User Name …
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Font color for Activity Time View LabelSummary Controlling font color for Activity Time View Label for Activity color schemesContent We have changed the color scheme for our activity type statuses and have so…
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Adding new role in OFSCSummary Working with Role in OFSCContent How to add new role in OFSC? Currently I have Role like 'Filed Service', 'Tool' and 'Vehicle'. if suppose I want to add new role…
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Different Edtions available in OFSCSummary Different Edtions available in OFSCContent Hi All, What are the different editions of OFSC present? one is "Enterprise Edition". There are no details about the v… -
How to set From Mail box address in CPM?Content We have a scenario, where we need to send auto email to all latest CC contacts . As there is no standard way which send auto response to latest CC contact. Curre… -
Set Longitude and Latitude When Manually Creating ActivitySummary Update longitude (accord_x) and latitude (accord_y)Content Our customer covers a very rural area where address information is not found or restricted on Google M… -
Notification APIContent Hi, We tried to integrate OFSC with Custom App. Some of our external technician using end Customer's own App. We have to send a notification to the OFSC supervis… -
Activity StatusContent Hi , if i create new Activity status (enum field ) means ..How can i control the default button action like end ,Suspend,etc.. based on Custom activity status. T…
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Cross-Domain Communication BlockingSummary Calling OFSC REST API from PluginContent Hi All, I want to update a field in OFSC on a button click without closing the plugin. I am trying to call OFSC REST API…
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Adding visibility to one bucket for hundreds of resourcesContent We want to add a routing bucket at the top level of the resource tree and allow all technicians (hundreds) to see the bucket. Is there a way to add the visibilit…
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New Webinar - "How Field Service Management is leading the way in end-to-end business transformationSummary Join us to discuss how Field Service is at the heart of a digital transformation of end-to-end business processes and how it can unlock new revenue opportunities… -
weekStart field of user entity - Default vs other values what is the differenceSummary weekStart of a OFSC User record if Default what will it considerContent Hi All, weekStart of user record as per documentation has "default" as a value apart from…
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unschedule_activity actionSummary how unschedule_activity works?Content I am understanding how unschedule_activity action works. I went through post: https://cloudcustomerconnect.oracle.com/posts… -
Add images in activity screenSummary Is there a way to add images in 'Customer Activity' screens for mobility users?Content We have a screen in 'activity details' where users can add attachments. In…
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execute Event handler on Chat business rulesContent Hi, I am currently working on creating business rules for our chat. There are some rules that I would like to work the same as they do in the incidents like for …
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Activity Hint Select Resource ActionSummary Select Resource on Activity Hint is not workingContent There is a Select Resource on the Activity Hint screen OOTB and until recently this has worked where if we…
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Tip: Enrich activity list on MobileContent Just a tip: the activity list on Mobile can be enriched with different text attributes for better viewing: Configuration > User Types > Screen configuration > Co… -
Can Not Start Chat With ResourceSummary Can Not Start Chat With ResourceContent I created New Resource (tech) but I can not find it while search , and start chat is not active , could any one know why …
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Vehicle Resource Type OFSCSummary Vehicle Resource Type in OFSCContent 1. How to define Parent / Child Relationship between 2 resources which are associated with Resource Type "Vehicle". Say e.g …
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Deleting Organization Unit in Oracle field Service CloudSummary How to Delete Org Unit in OFSC?Content How to Delete Org Unit in OFSC? In Organization I have 3 org unit Now I'm trying to remove/delete 2 unit, but i'm not gett…
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Triggering an "on my way" message from Where's My Tech via 3rd Party MobilityContent I wondered if anybody had come up with a solution for triggering an "On My Way" message from Where's My Technician. Currently, the only way i have managed to tri… -
Categorize emails that are sent directly to customer service emails and not via ask a question pageContent Hi, Our customers can reach us in a few ways 1. Through the ask a question page on site where they can select a topic/category that they are contacting us about …
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Why cannot longitude and latitude properties add in Edit/View activity screen?Content Hello everyone; We create an activity by API operation, and we can include a value in latitude and longitude properties; but we didn’t find these properties in “… -
Soap API's in OFSCSummary Soap API's for OFSC activity creationContent Where I can get SOAP WSDL for create Activity in OFSC?
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Join our 21A release webinar on Tuesday, February 23rd!Summary Join for an overview of the 21A enhancements for B2C Service, Field Service, Intelligent Advisor, and Knowledge ManagementContent In this webinar, the CX Service…
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How to make Products/Categories mandatory for an answerContent Hi All, I am trying make the Products/Categories mandatory for an answer from BUI addin. I tried using Answer.ProdCat.Categories or Answer.Products or Answer.map…
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How to restrict the quantity of inventory that a technician can install or uninstall in the activityContent Hello everyone; We need to find a way to validate that a user installs non-serialized inventory types to an activity with a quantity less than or equal to the qu…