Work Life Solutions
Discussion List
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Restrict Agent Access to SR details when Agent is Primary ContactSummary How to restrict an Agent from seeing internal notes and other content when the agent is the primary contactContent We are trying to solve the issue where a user … -
HR Helpdesk Milestone ConfigurationSummary HR Helpdesk Milestone ConfigurationContent Hi Team, I've Configured Milestones in HR Help desk. Configured Availability, Standard Coverage, Default Coverage. But… -
HRHD Milestones were not getting assigned to Service requestes.Summary Default coverages are not getting applied to service request.Content Hi All, I have created Availability, standard coverage and default coverage. After creating … -
Implementing HR HelpdeskSummary Implementing HR Help DeskContent Hi - We are planning to implement HR Help Desk feature in HCM. Can we know the experiences of using this feature ? Also can I ge…
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HR Helpdesk 20C - Ability to default the response channel and addressSummary When responding to a customer we want it to default to email and the desired email addressContent I have recently added some script into the server script trigeg…
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Service Request Details Field to be Read Only in SR Details PageSummary Service Request Details Field to be Read Only in SR Details PageContent Hi, We would like to make the Service Request Details field to be read only in the SR Det…Christopher Jothi - HCM-Oracle 13 views 2 comments 1 point Most recent by Christopher Jothi - HCM-Oracle -
Can't create HR Service RequestsSummary Keep getting Failed to Vaildate error when trying to create an SR for Help Desk.Content We recently started working in a new environment, with the same roles as …
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Error after an attempt to modify a Standard Field using Application ComposerSummary Error after an attempt to modify a Standard Field using Application ComposerContent Hi, We tried changing the "Updatable" property of the Standard Field "Problem…Christopher Jothi - HCM-Oracle 12 views 1 comment 1 point Most recent by Christopher Jothi - HCM-Oracle
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Helpdesk - Is it possible to make the problem description read-only for certain roles only?Summary Helpdesk - Is it possible to make the problem description read-only for certain roles?Content Hi all, Is it possible to make the SR problem description for help …
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Questionnaire: Unable to see Survey Results in Me -> Personal Brand -> Surveys - Survey ResultsSummary Manage Questionnaire: Unable to see Survey Results in Me -> Personal Brand -> Surveys - Survey ResultsContent https://cloudcustomerconnect.oracle.com/posts/81850… -
How to add volunteering hours for a project in 20CSummary Unable to edit/add project hours worked for a volunteering project in 20CContent Hi Team, Has anyone found a way to add volunteered hours for a project. Previous… -
HR Helpdesk 20C - Inability to have Primary Point of Contact and Affected Party the sameSummary Causing problems locating casesContent Issue description: Service Request 1: A case is raised by the user it is regarding so we put their user name in the primar…
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Categories for Agents only in HR HelpdeskContent Is it possible to have categories that are visible to only advisors? I still want the employees to see the category field but there are some that only advisors a…
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Approvals in HR HelpdeskSummary Can we create approvals in HR HelpdeskContent Is it possible to create approvals in HR Helpdesk? For both Knowledge article approval and also for Service Request…
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Ask an Expert - how do you answer the questionSummary I can't find any questions that have been asked unless they already have an answerContent Hey everyone, I am trying to implement the Personal Brand section and I… -
How do you add condition columns to entitlement rules for milestones in HR Help Desk?Summary I need to add a milestone that has a condition for the SR Category. The seeded list displays condition Channel Type (=) only.Version 20C
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HR Help Desk - Routing inbound emails to a QueueSummary Is there a way using Object Workflows to route inbound emails to a Queue depending on the sender's email address?Content Hello. A customer I am working with has … -
Notification when response from customerSummary Is it possible to have a notification to the assigned to when a response is addedContent Is it possible to have a notification to the assigned to when a response…
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Bell Notifcations for Help Desk SR'sSummary Is it possible to turn on bell notifications for on Help Desk SR's for Specific Users?Content When our internal Help Desk staff composes a response on an SR to g… -
Custom Alert Creation for HR HelpdeskSummary Custom Alert Creation for HR HelpdeskContent Hi Team, I am new to this this subject. We have a requirement to where the client wanted to send alerts like update …
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HR Help Desk Action Plan Business Use CaseSummary HR Help Desk Action Plan Business Use CaseContent Hi all, We are implementing HR Help Desk and looking for business use cases for using action plan functionality…
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HR Helpdesk 20B changesSummary Whats news in 20B for HR HelpdeskContent Hi, We are trying to understand how other Oracle clients are preparing for 20B update specific to HR Helpdesk. We opened…
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HR Help Desk - Quick ActionSummary We would like to add a Quick Action Link to the Me Tab for someone to Create an HR Service RequestContent Doesnt look like there are any quick actions delivered …
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HR Help Desk Predict CategorySummary How does the Predict Category feature function?Content As I was configuring HRHD, I came across these Profile Options: SVC_ENABLE_INBOUND_MSG_ATTRIBUTE_PREDICTIO… -
Responsiveness for HR HelpdeskSummary Responsiveness for HR HelpdeskContent Hi, Can someone please let me know on the responsive plan in terms of HR Helpdesk. I want to know what we have in 20A, 20B … -
Helpdesk Knowledge ArticlesSummary Example of Knowledge ArticlesContent Good morning, I am hoping the community can help me. We are thinking of implementing the Knowledge Base to compliment our HR… -
Configure HCM Pages for HR Help DeskSummary I'm interested in configuring HCM Pages for HR Help Desk - permitting a user to log a service request on a transactional page when they have a question or issueC…
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Scheduling of Social Network Connectors is not working in Personal BrandSummary Scheduling of Social Network Connectors is not properly synced with respect to scheduled dateContent The skill sources has been selected for data gathering. HCM …
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HCM – Coaches Corner: Product Office Hour: Work Life, 30 July 2020, 9 a.m. PT - Submit QuestionsContent Submit your questions for the HCM – Coaches Corner: Product Office Hour: Work Life session to have them answered during the live event. Post your questions by po…Heather Hagedorn- Cloud HCM-Oracle 29 views 0 comments 1 point Started by Heather Hagedorn- Cloud HCM-Oracle -
Difference between Help Desk and HR Help DeskSummary Difference between Help Desk and HR Help DeskContent Hi,We have below two Offerings * Help Desk - (where we can enable feature for HR Service Requests) * Service…Christopher Jothi - HCM-Oracle 72 views 0 comments 6 points Started by Christopher Jothi - HCM-Oracle