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Discussion List
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Defining Help Desk Ticket Details Page Layout by Current UserSummary We've configured several advanced expressions using groovy to tailor SR details page layout as we expand use of help desk.Content We are expanding the use of HR … -
Wellness Implementation GuideSummary Looking for most recent Wellness Implementation GuideContent I found the following link for Wellness implementation, but was wondering if there was a more recent… -
Guide for HR Help DeskSummary Guide for implementing HR Help Desk and featuresContent Hello experts, Can somebody share us an using and implementing guide for Oracle HR Help Desk ? Version 20D -
can we create a direct link that will bring up the 5 most recent Service Requests or list of recentlSummary I am exploring on a possible solution to generate direct links in HR help desk module for three scenariosContent 1. To list the Service Requests that are in Open…
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HelpDesk configure second outbound emailContent Hello experts. We need to configure a second oubound email to the platform. Both are redirecting to oracle native email. 1 - Is there any way to visualize and te… -
Discuss option not working in projectSummary Discuss option available in volunteering projects is not working and giving an java null pointer exception errorContent Employees, Managers or Admins can views t…
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Can't find a transaction with approval that is not handledSummary The Edit button for the assignment is grey which indicates that there is a transaction pending. I can't find it in Transaction Console or BPM.Content We have app… -
Queue is not getting updated when category is changedContent Hi Experts, We are implementing HR Helpdesk and found this issue. Employee creates a service request using a wrong category and it gets assigned to a queue. Help… -
Can we use HR HelpDesk for other departments like IT, Operations,etc?Summary Can we use HR HelpDesk for other departments like IT, Operations,etc?Content Hi, One of our clients will be implementing HR Help Desk. They want to understand if…
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HRHD - Send email when user responds SRContent Hello experts Does anyone know, how could i send an email, in HELP DESK, after the user responds something in the ticket (Service Request). Example: User 1 creat…
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Query or Table for Manage Service Assignment Rules in HR Help deskSummary Query or Table for Manage Service Assignment Rules in HR Help deskContent Hi Everyone, Can anyone help me to provide the Query or Table for Manage Service Assign…
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HRHD - Post 20D Highlight and format painting missingContent Hi all, We've found that post 20D that Highlighter and format painter are missing from HRHD messages. I was wondering if these features were removed or if there … -
HRHD - Milestone not pausing a second timeContent Hello experts I've configure the milestone to pause when SR status goes to "waiting". The first time it stops correctly nd add the time it was paused. But the ne…
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To find the Table of Manage Service Request Outcomes and Resolution in HR Help DeskSummary To find the Table of Manage Service Request Outcomes and Resolution in HR Help DeskContent Hi Everyone, Please help me to find the table of Manage Service Reques…
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Table for Resource DirectorySummary Table for Resource Directory in HR Help DeskContent Hi, Can anyone help me to find the tables for Resource Directory. Navigation: Other->Resource Directory
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HR Help Desk - What are the Contact Relationship Types?Summary HR Help Desk - What are the Contact Relationship Types?Content Within the HR Help Desk, there are several contact relationship types but no documentation that I … -
Are there any new HRHD Features in 20 DSummary We wanted to know if there are new features for the HRHD module in 20DContent We were not able to find anything in the 20 D release notes, hence wanted to know i… -
Religious accommodationsSummary Track Religious AccomodationsContent Hello, Does Oracle have the capability of tracking religious accommodations for employees? Thank you Version We are in 20C -
Customization on the HR Help Desk "List of SRs" PageSummary We are trying to display a custom message on the Help Desk page just above the list of SRsContent The reason for this custom message is to divert all the technic…
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Removing date field restrictionsSummary Removing date field restrictionsContent Hello, We are implementing the Health and Safety module and we would like to record Actions that occurred in the past. Ho… -
Where can I find HR Helpdesk Oracle Delivered Process MapsSummary Trying to find Oracle delivered process maps for HR Help deskContent I am trying to find Oracle delivered process maps for HR Help desk and unable to find any. C…
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Restrict Agent Access to SR details when Agent is Primary ContactSummary How to restrict an Agent from seeing internal notes and other content when the agent is the primary contactContent We are trying to solve the issue where a user …
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HR Helpdesk Milestone ConfigurationSummary HR Helpdesk Milestone ConfigurationContent Hi Team, I've Configured Milestones in HR Help desk. Configured Availability, Standard Coverage, Default Coverage. But… -
HRHD Milestones were not getting assigned to Service requestes.Summary Default coverages are not getting applied to service request.Content Hi All, I have created Availability, standard coverage and default coverage. After creating …
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Implementing HR HelpdeskSummary Implementing HR Help DeskContent Hi - We are planning to implement HR Help Desk feature in HCM. Can we know the experiences of using this feature ? Also can I ge…
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HR Helpdesk 20C - Ability to default the response channel and addressSummary When responding to a customer we want it to default to email and the desired email addressContent I have recently added some script into the server script trigeg…
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Service Request Details Field to be Read Only in SR Details PageSummary Service Request Details Field to be Read Only in SR Details PageContent Hi, We would like to make the Service Request Details field to be read only in the SR Det…Christopher Jothi - HCM-Oracle 32 views 2 comments 1 point Most recent by Christopher Jothi - HCM-Oracle -
Can't create HR Service RequestsSummary Keep getting Failed to Vaildate error when trying to create an SR for Help Desk.Content We recently started working in a new environment, with the same roles as …
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Error after an attempt to modify a Standard Field using Application ComposerSummary Error after an attempt to modify a Standard Field using Application ComposerContent Hi, We tried changing the "Updatable" property of the Standard Field "Problem…Christopher Jothi - HCM-Oracle 30 views 1 comment 1 point Most recent by Christopher Jothi - HCM-Oracle
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Helpdesk - Is it possible to make the problem description read-only for certain roles only?Summary Helpdesk - Is it possible to make the problem description read-only for certain roles?Content Hi all, Is it possible to make the SR problem description for help …