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Work Life Solutions
Discussion List
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Is there a way to add additional fields to the Quick Information pop up for Primary Contact in HR HeSummary Ability to add fields to the Quick Information pop upContent Hey all, Our functional users have been looking for a way to quickly pull more information about emp… -
Usage of CompetitionsSummary Usage of CompetitionsContent Hi Team, Can you please confirm if Competition feature is still available in Fusion and can be implemented? Need some pointers to ge… -
Use of CompetitionsSummary Use of CompetitionsContent Hi Team, Any idea if Oracle still supports Competitions feature? If yes, how we can enable it? Thanks, Ankur Version 21B
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Deep Links - Create Service RequestContent Hello - I have found deep links for creating a service request but it appears these take us to the classic UI page for creating a request. is there a deep link a…User_2025-01-29-19-46-35-367 42 views 0 comments 1 point Most recent by User_2025-01-29-19-46-35-367 -
HR Queue Assignment Changes AutomatedSummary Can the Queue Assignment be Changed automatically from Q1 to Q2 automatically when the criteria for Q2 is metContent Our auto assign rules assign all the service…
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My Volunteering Implementation documentationSummary I am looking for documentation on how to implement My VolunteeringContent Hi I am looking for documentation on how to setup My Volunteering. I understand how to … -
Work Life Solutions - Documentation and Important Metalink NotesContent Hi Team, I am looking for Work Life Solutions - Documentation and Important Metalink Notes. Can you please share these? If you have any other ppt/documentation h… -
Work Order subtab in HR Help Desk RequestSummary Add Work Order subtab in HR Help Desk RequestContent I have created the Relationship between HR Help Desk Request and Work Order but can't modify the HR Help Des…
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HRHD SR's not consistently auto assigning to our Tier1Summary Issues where SR's are not consistently auto-assigning.Content We are periodically running into an issue where SRs did not auto assign to Tier 1. This doesn’t see… -
Unable to change primary point of contactSummary Unable to change primary point of contactContent We have a agent helpdesk custom role but is unable to change the primary point of contact when he create a servi…
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Help Desk - Missing RequestSummary Request in Default queue visible only in reportingContent I'm looking for guidance on resolving the case of a Help Desk Service Request that is assigned to the D…
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Profile Values accepted for Profile Code SVC_EMAIL_PAST_CONVERSATION_MSGTYPESContent Hello Experts, I am looking for the valid values that the Profile Code SVC_EMAIL_PAST_CONVERSATION_MSGTYPES accepts as Profile Values apart from ORA_SVC_CUSTOMER… -
Populate External Contact custom field on Help Desk Ticket from Inbound Message Sender's Email AddreSummary We receive a variety of inbound messages via email channels to our HR Help Desk. We've deployed a custom field to track the external contact for searching, repor… -
Help Desk Knowledge ViewsSummary Need to monitor how many times Knowledge articles are viewedContent We have knowledge articles set up in HR Help Desk but no way of knowing how many times they a… -
Creating Custom Action: Add Me to SR TeamSummary Groovy Script to Add Current Person to SR Team with One ClickContent As noted in the CC post here, where we customized SR Details page layouts based on the curre…
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Defining Help Desk Ticket Details Page Layout by Current UserSummary We've configured several advanced expressions using groovy to tailor SR details page layout as we expand use of help desk.Content We are expanding the use of HR …
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Wellness Implementation GuideSummary Looking for most recent Wellness Implementation GuideContent I found the following link for Wellness implementation, but was wondering if there was a more recent… -
Guide for HR Help DeskSummary Guide for implementing HR Help Desk and featuresContent Hello experts, Can somebody share us an using and implementing guide for Oracle HR Help Desk ? Version 20D
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can we create a direct link that will bring up the 5 most recent Service Requests or list of recentlSummary I am exploring on a possible solution to generate direct links in HR help desk module for three scenariosContent 1. To list the Service Requests that are in Open…
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HelpDesk configure second outbound emailContent Hello experts. We need to configure a second oubound email to the platform. Both are redirecting to oracle native email. 1 - Is there any way to visualize and te… -
Discuss option not working in projectSummary Discuss option available in volunteering projects is not working and giving an java null pointer exception errorContent Employees, Managers or Admins can views t…
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Can't find a transaction with approval that is not handledSummary The Edit button for the assignment is grey which indicates that there is a transaction pending. I can't find it in Transaction Console or BPM.Content We have app… -
Queue is not getting updated when category is changedContent Hi Experts, We are implementing HR Helpdesk and found this issue. Employee creates a service request using a wrong category and it gets assigned to a queue. Help… -
Can we use HR HelpDesk for other departments like IT, Operations,etc?Summary Can we use HR HelpDesk for other departments like IT, Operations,etc?Content Hi, One of our clients will be implementing HR Help Desk. They want to understand if…
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HRHD - Send email when user responds SRContent Hello experts Does anyone know, how could i send an email, in HELP DESK, after the user responds something in the ticket (Service Request). Example: User 1 creat…
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Query or Table for Manage Service Assignment Rules in HR Help deskSummary Query or Table for Manage Service Assignment Rules in HR Help deskContent Hi Everyone, Can anyone help me to provide the Query or Table for Manage Service Assign…
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HRHD - Post 20D Highlight and format painting missingContent Hi all, We've found that post 20D that Highlighter and format painter are missing from HRHD messages. I was wondering if these features were removed or if there …
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HRHD - Milestone not pausing a second timeContent Hello experts I've configure the milestone to pause when SR status goes to "waiting". The first time it stops correctly nd add the time it was paused. But the ne…
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To find the Table of Manage Service Request Outcomes and Resolution in HR Help DeskSummary To find the Table of Manage Service Request Outcomes and Resolution in HR Help DeskContent Hi Everyone, Please help me to find the table of Manage Service Reques…
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Table for Resource DirectorySummary Table for Resource Directory in HR Help DeskContent Hi, Can anyone help me to find the tables for Resource Directory. Navigation: Other->Resource Directory