Get Started with Redwood for Oracle Cloud HCM Begin Now
To ensure that questions get required attention from community members and are NOT left unanswered, it’s important for the author to indicate (by selecting “Yes” or “No” when prompted) whether the question was answered. (newly added) Please note that it is also important to respond to EACH comment your question receives. Your Yes or No response ensures an accurate status for your question.
For more information, please refer to this announcement explaining best practices for getting answers to questions.
For more information, please refer to this announcement explaining best practices for getting answers to questions.
Work Life Solutions
Discussion List
-
Questionnaire: Unable to see Survey Results in Me -> Personal Brand -> Surveys - Survey ResultsSummary Manage Questionnaire: Unable to see Survey Results in Me -> Personal Brand -> Surveys - Survey ResultsContent https://cloudcustomerconnect.oracle.com/posts/81850… -
How to add volunteering hours for a project in 20CSummary Unable to edit/add project hours worked for a volunteering project in 20CContent Hi Team, Has anyone found a way to add volunteered hours for a project. Previous… -
HR Helpdesk 20C - Inability to have Primary Point of Contact and Affected Party the sameSummary Causing problems locating casesContent Issue description: Service Request 1: A case is raised by the user it is regarding so we put their user name in the primar… -
Categories for Agents only in HR HelpdeskContent Is it possible to have categories that are visible to only advisors? I still want the employees to see the category field but there are some that only advisors a…
-
Approvals in HR HelpdeskSummary Can we create approvals in HR HelpdeskContent Is it possible to create approvals in HR Helpdesk? For both Knowledge article approval and also for Service Request…
-
How do you add condition columns to entitlement rules for milestones in HR Help Desk?Summary I need to add a milestone that has a condition for the SR Category. The seeded list displays condition Channel Type (=) only.Version 20C
-
Bell Notifcations for Help Desk SR'sSummary Is it possible to turn on bell notifications for on Help Desk SR's for Specific Users?Content When our internal Help Desk staff composes a response on an SR to g… -
Custom Alert Creation for HR HelpdeskSummary Custom Alert Creation for HR HelpdeskContent Hi Team, I am new to this this subject. We have a requirement to where the client wanted to send alerts like update …
-
HR Help Desk Action Plan Business Use CaseSummary HR Help Desk Action Plan Business Use CaseContent Hi all, We are implementing HR Help Desk and looking for business use cases for using action plan functionality…
-
HR Helpdesk 20B changesSummary Whats news in 20B for HR HelpdeskContent Hi, We are trying to understand how other Oracle clients are preparing for 20B update specific to HR Helpdesk. We opened…
-
HR Help Desk - Quick ActionSummary We would like to add a Quick Action Link to the Me Tab for someone to Create an HR Service RequestContent Doesnt look like there are any quick actions delivered …
-
HR Help Desk Predict CategorySummary How does the Predict Category feature function?Content As I was configuring HRHD, I came across these Profile Options: SVC_ENABLE_INBOUND_MSG_ATTRIBUTE_PREDICTIO… -
Responsiveness for HR HelpdeskSummary Responsiveness for HR HelpdeskContent Hi, Can someone please let me know on the responsive plan in terms of HR Helpdesk. I want to know what we have in 20A, 20B … -
Helpdesk Knowledge ArticlesSummary Example of Knowledge ArticlesContent Good morning, I am hoping the community can help me. We are thinking of implementing the Knowledge Base to compliment our HR… -
Configure HCM Pages for HR Help DeskSummary I'm interested in configuring HCM Pages for HR Help Desk - permitting a user to log a service request on a transactional page when they have a question or issueC… -
Scheduling of Social Network Connectors is not working in Personal BrandSummary Scheduling of Social Network Connectors is not properly synced with respect to scheduled dateContent The skill sources has been selected for data gathering. HCM …
-
HCM – Coaches Corner: Product Office Hour: Work Life, 30 July 2020, 9 a.m. PT - Submit QuestionsContent Submit your questions for the HCM – Coaches Corner: Product Office Hour: Work Life session to have them answered during the live event. Post your questions by po…Heather Hagedorn- Cloud HCM-Oracle 48 views 0 comments 1 point Most recent by Heather Hagedorn- Cloud HCM-Oracle -
Difference between Help Desk and HR Help DeskSummary Difference between Help Desk and HR Help DeskContent Hi,We have below two Offerings * Help Desk - (where we can enable feature for HR Service Requests) * Service…Christopher Jothi - HCM-Oracle 122 views 0 comments 8 points Most recent by Christopher Jothi - HCM-Oracle -
Knowledge management is not availableSummary Knowledge management is not availableContent Hi experts, I am experiencing the issue with HRHD Knowledge Management integration. I have enabled the required prof… -
Implementing Workforce Reputation ManagementSummary Any documents or any pointers for Implementing Workforce Reputation ManagementContent Any documents or any pointers for Implementing Workforce Reputation Managem…
-
Implementing Workforce Reputation ManagementSummary Has any one successfully connected from Workforce Reputation Management (WRM) to any social media?Content Has any one successfully connected from Workforce Reput…
-
Reporting SRs informationSummary Report SRs informationContent Hi, I am currently creating an analysis to report on the SR status (Using subject area Service - CRM Service Request Real Time). I … -
HR Help Desk - Disable the Attachment Delete OptionSummary HR Help Desk - Disable the Attachment Delete OptionContent Dear All, We would like to disable the Delete Icon which allows an attachment to be deleted from the H…
-
Adding Line manager of primary contactSummary HR Help Desk - Adding line manager of "Primary Contact"Content Hi, i was wondering if anyone knows how i would go about adding the Line manager of the Primary Co…
-
HR Help Desk - Audit reportingSummary Help desk data - Teams who worked the SR but not created or closed the SR.Content Hi everyone, I hope somebody can help me out with a quite unique scenario we cu…
-
Personal Brand Endorsements reportSummary Looking for report on Endorsement under Personal BrandContent Hi I'm starting to use Endorsement under Personal Brand in my organization. I could not locate any …
-
Implementing Workforce Reputation Management OAuth ErrorSummary In Workforce Reputation Management not able to connect to social networks like Facebook getting OAuth errors
-
HR HD: Team business objectSummary Are you using Resource Teams? How?Content Hello, I'm curious to learn if some Oracle HRHD customers are using the Resource Team business object (Manage Resource … -
Future HR Help Desk Office Hours Events?Summary Future HRHD Office Hours events?Content What is the schedule for future HRHD Office Hours events? I think they are supposed to be on the last day of every month … -
Escalate Feature in HR Help Desk must requiredSummary Milestone Due Date is gone then What next from standard Oracle functionality perspective