Get Started with Redwood for Oracle Cloud HCM Begin Now
To ensure that questions get required attention from community members and are NOT left unanswered, it’s important for the author to indicate (by selecting “Yes” or “No” when prompted) whether the question was answered. (newly added) Please note that it is also important to respond to EACH comment your question receives. Your Yes or No response ensures an accurate status for your question.
For more information, please refer to this announcement explaining best practices for getting answers to questions.
For more information, please refer to this announcement explaining best practices for getting answers to questions.
HR Queue Assignment Changes Automated
Summary
Can the Queue Assignment be Changed automatically from Q1 to Q2 automatically when the criteria for Q2 is metContent
Our auto assign rules assign all the service requests to Q1. We then have a critieria defined based on the creation date to be automatically assigned from Q1 to Q2 after 48 hours from the time SR is created and then to Q3 after 5 days from the time SR is created. The initial Q1 auto assign is working as expected but the change from Q1 to Q2 is not getting updated automatically based on the assignment rules.
Is there any seeded solution or a work around to acheive this?
Tagged:
0