Get Started: AI Resources for Oracle Cloud HCM – Go Here
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Progress with Redwood: Redwood Resources for Oracle Cloud HCM - Go Here
To ensure that questions get required attention from community members and are NOT left unanswered, it’s important for the author to indicate (by selecting “Yes” or “No” when prompted) whether the question was answered. (newly added) Please note that it is also important to respond to EACH comment your question receives. Your Yes or No response ensures an accurate status for your question.
For more information, please refer to this announcement explaining best practices for getting answers to questions.
For more information, please refer to this announcement explaining best practices for getting answers to questions.
To ensure that questions get required attention from community members and are NOT left unanswered, it’s important for the author to indicate (by selecting “Yes” or “No” when prompted) whether the question was answered. (newly added) Please note that it is also important to respond to EACH comment your question receives. Your Yes or No response ensures an accurate status for your question.
For more information, please refer to this announcement explaining best practices for getting answers to questions.
For more information, please refer to this announcement explaining best practices for getting answers to questions.
Work Life Solutions
Discussion List
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21C - HR Service Request Screen no longer opensSummary When clicking HR Service Request users are given a blank screenContent We had 21C patch applied over the weekend and now when users try to access "HR Service Req… -
Nonworker can't create Service RequestContent Hi everyone, We have enabled Service Request creation for Nonworker for our customer. Nonworkers are able to access the page, however, upon saving the SR an erro…
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Is there a Oracle BI table that shows which Channel IDs are associated with Inbound Channel Names?Content I am trying to find a Oracle BI table that shows which Channel IDs are associated with Inbound Channel Names. I am able to see the channel ID using the svc_inbou…
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Integration between Fusion HR Helpdesk and ServiceNowSummary Integration between Fusion HR Helpdesk and ServiceNowContent Hi All, Has anyone done an Integration between Fusion HR Helpdesk and ServiceNow? Thanks Vinod Versi… -
Feature on removals of picklist valuesSummary We would like to ensure that when a picklist value is removed or an End Date is inserted, the values with a date prior to the removal continue to be visible in t…
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HRHD Queue Owner: Review to ResolveSummary Require Queue Owner's direct involvement for escalated tickets - review the proposed resolution and assure satisfactory resultContent We wanted to assure that es… -
HRHD Queue Owner: Access to Queue SRs AutomaticallySummary Custom: Access the service request header for table SVC_SERVICE_REQUESTS where the human resource service request is assigned to a queue that they are the owner …
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HRHD: Agents work roaster visibility to HR Help Desk AdminSummary HRHD: Agents work roaster visibility to HR Help Desk AdminContent Hello All, In HR Help Desk can we define and maintain any roaster for agent which can be visibl… -
HR HelpDesk - issues with milestones not showing - any tips or typical missing config?Summary Implementation of HRHD - Milestone metrics not showing in the SR pageContent Hi Guys, Issue - Milestone Metrics not showing. Looking for some help (or gothas) - …
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Not able to get details in Audit HistoryContent In HR service requests I am not able to see the audit History details. Page is blank. Screenshot attached
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HRHD: Controlling Service Request visibility for Agent based on QueueSummary HRHD: Controlling Service Request visibility for Agent based on QueueContent Hi All,Client has requirement to restrict the service request visibility to agent ba…
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Where to find release notes for HR Help Desk?Content Hello-I've heard, through an external presentation, there are some upcoming changes in HR Help Desk with the 21C release. I can't locate this information in any … -
Cannot Connect to LinkedInContent Hi, I am unable to connect to LinkedIn... Navigator --> Quick Actions --> Personal Brand --> Social Media Preferences. -
Human Resources – Product Update: Work Life Solutions (My Wellness, My Brand, My Volunteering), 22 AContent Submit your questions for the Human Resources – Product Update: Work Life Solutions (My Wellness, My Brand, My Volunteering) session to have them answered during… -
Interpersonal Skills added on Talent Profile not visible in their Personal BrandSummary Interpersonal Skills added on Talent Profile of Employees are not visible in their Personal BrandContent The Interpersonal Skills or Skills are added on the empl…
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My Personal Brand-Social reputationSummary How does this workContent OK, bit of a newby who cannot find this already asked, How does social reputation link in to My personal brand? my understanding is 'Yo… -
Can you export the details of a resolved Service Request into PDF/Word format in HRHD?Summary Is there an option to export details into a format for future reference?Content Our client has asked if we are able to export a resolved SR's details to a PDF/Wo…
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Work Life solutionsContent Hi We want to explore worklife solutions functionality. What security roles/privileges need to be added so that this functionality is available? I enabled Person… -
Implementing Workforce Reputation ManagementContent Hi all, Looking for documentations on Implementing Workforce Reputation Management. Can see only using guide on https://docs.oracle.com/en/cloud/saas/human-resou…
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How to direct Queue to Category.Summary I want to link the queue with category in HR help desk. How is that possible?Version 21A -
Escalation functionality in HRHDSummary Escalation Functionality in HRHDContent Hello All, Do we have Escalation functionality in HRHD? If not, can someone please suggest what should be the possible wo…
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Do we have any delivered reports for Surveys that contains the list of Employees who have respondedContent Hello Team, Do we have any delivered reports for Surveys that contains the list of Employees who have responded to the Survey and who did not respond to the Surv…
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What is the use of Organizational surveys under Team brand?Summary What is the use of Organizational surveys under Team brand?Content Hi Team, What is the use of Organizational surveys under Team brand? Regards, Ashok. Version 2… -
After Creating New Category, Category Not Visible In The Drop DownContent Hi All, Navigation: HR Help Desk > HR Service Request While creating a new service request I am not able to see category value under the drop down. what could be… -
Cases within HR HelpdeskSummary Has anyone used the case functionality within HR HelpdeskContent Has anyone used the new case functionality within HR Helpdesk? What are the limitations and bene…
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How to send Organizational Surveys using Eligibility ProfileContent How can we send Organizational Surveys using Eligibility Profile in Personal Brand? Navigation: My Team> Personal Brand> Organizational Surveys
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HRHD - Where to locate What's New documentationSummary We are unable to locate HR Helpdesk quarterly update changes in the standard Whats New Docs...where should we be looking?Content Hello! We are searching the Orac…
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Access to HRHD for Terminated EmployeesSummary Access to HRHD for Terminated EmployeesContent Hello Experts, Our client has requirement to let terminated employees access HRHD and raise/clarify their queries …
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Escalate SR to Agent's ManagerSummary Escalate SR to Agent's ManagerContent Hello Experts, Can anyone please suggest the possible solution to implement Escalate SR functionality. Thanks, Hinal Versio…
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HRHD: Creating email notification when SR is put into 'Resolved' statusSummary We need to fire an email to notify when an SR is resolvedContent I am trying to create an object workflow to fire an email when an SR is updated to Resolved stat…