Service Request Management
Discussion List
-
api name for Last Sales Order Details object under Install Base Asset (CseAsset)Summary: Need to access "Install Date" field from Last Sales Order Details sub tab via groovy and looking for api name of this object - Last Sales Order Details. Content… -
Date mismatch between ‘Filter Message’ and ‘Custom Internal Note’ in Service RequestHi, Date Show different in 'Filter Message' and Custom internal Note Section in Service Request. Javascript Action chain code for 'Custom Internal Note'. define([ 'vb/ac…
-
Fetch Regional Preferences via REST API in Redwood SRHi, How to fetch General Preferences: Regional using the REST API in Redwood Service Request? Thanks, Babasaheb PandhareBabasaheb Pandhare 11 views 1 comment 0 points Most recent by HD - Oracle Fusion ERP-Oracle Fusion Service
-
How to Enable Workflow Preference Fields in Oracle Fusion Service 25DSummary: Hi Team , I was trying enable Triage AI Agent in Oracle Fusion Service , But Unable to see "SVC_ACCESS_CRM_AUTOMATION_AGENT_APIS_PRIV" this role in Roles and pe…
-
Audit history enablement for Long text fieldsDear Team, Currently Audit history can be enabled for certain kinds of fields except Long text fields. Any possibility to enable the audit history for Long text fields w…Akash Chowdary Patibandla 16 views 2 comments 0 points Most recent by Akash Chowdary Patibandla Fusion Service -
Ability to make Category field as mandatory on Service Request pageHi, We have a requirement to make the below 2 standard fields as mandatory on create page of Service Request - a. Category b. Service Address source Currently, the syste…
-
25D new features queryIn reference to the new feature 'Support automated archival of Service Requests', what will be the retrieval process of SRs for the team working on Service requests? Mor…
-
How can we enable edit and delete option for internal notes and customer notes in service requests?Currently, Internal Notes and Customer Notes in Service Requests cannot be edited or deleted, which leads to outdated or incorrect information remaining in the system. I…
-
Guidance on Retrieving Assets Under Service ProfilesSummary: I’m looking for guidance to get the assets under Service Profiles. What steps or methods can be used to retrieve assets under Service Profiles? Which types of a…Venkat Malepati 12 views 1 comment 0 points Most recent by HD - Oracle Fusion ERP-Oracle Fusion Service -
Warranty Field Missing on Asset Default PageSummary: The Warranty field is not visible under Service > Assets > Default Page for an Asset, unlike in the demo instance. Please guide us we really need this supplier …
-
In Redwood UI, the action plans are starting automatically as soon as they are associated with SRWe have created multiple Action Plan templates that we associate with Service Requests. In the Redwood UI, when an Action Plan is added from the Action Bar of the SR, th…
-
Unable to Use AI Agent Team in Service Center UISummary: We have created an AI agent team using a Admin user; however, the agent is not available for selection or use within the Service Center object UI in Smart actio…
-
How to conditionally set the field value on the Service Request Create pageHi there 👋, In this video, Athira S. Nair from our UI Events Framework team discusses the importance of setting field values conditionally and introduces a solution tha…Edson Junior, Oracle 306 views 2 comments 0 points Most recent by Edson Junior, Oracle Fusion Service -
Can we restrict to show only desired languages in the Language picklist on Login PageSummary: Can we restrict to show only desired languages in the Language picklist on Login Page Content (required): Hello, We want to display only 2 languages on the Lang…
-
After completing required Redwood setup, the existing service requests are not visible in Redwood UISummary:After completing the required Redwood setup, the existing service requests are not visible in the Redwood UI Below are the steps followed to enable the Redwood U…
-
Enabling Custom Menu for Image & PDF Previews in SR Attachments - Oracle Fusion ServiceOverview Oracle Fusion Service provides an out-of-box (OOB) preview capability for image attachments exclusively within the Service Request (SR) object. This functionali…
-
Is it possible to show the Installed Base Asset Lot Number on the Service RequestSummary: We are using both lot and serial controlled products in service. We have the Installed Base Asset Serial Number field on the service request, but we don't seem … -
Redwood : Smart Actions based on Object FunctionsSummary: Creation of SR Smart Actions based on Object Functions does not have option 'Object function returns a URL' and 'Browser Window Target' Content (please ensure y…
-
How to remove add contact button from service request edit page in redwoodSummary: @Edson Junior, Oracle, could you please help how to remove "add contact" button from service request edit page in redwood? Content (please ensure you mask any c…
-
Redwood Service Un-Expected BehaviorI'm working on a Redwood service implementation, and I'm facing an issue with the Details page in Visual Builder. The page is being displayed using the Action Plan fragm…
-
Web server request timeoutWeb server request timeout is 5 minutes, and if a request is not able to be completed in 5 minutes an error is given. Can the timeout be configured？
-
How to complete task created by another person which role is needed to give permisionSummary: If I have 2 users, User A and User B, and User A create one task under the service request. Now I want to complete that task by the User. In that case, User B i…
-
How do I fetch DFF created in Installed Base Asset in fusion service request page?DFF created in installed base asset, need to show its value in service request pages. Please guide how do I achieve that?
-
How to map Queue ID in SDP Variable in Service Center layoutSummary: Hi Team , We are trying to display the ‘Assign To’ (Resources) dropdown values based on Queue Resources in Service Center Redwood. For this, we are using a Sing…
-
HTML Not Rendering in Message ContentHi, I have added a new section (Internal Notes) on the SR Edit page, but the Message Content column is showing HTML tags. How can I render the HTML instead of displaying…
-
Calling the Custom Ai Agent From WorkflowsSummary: We have Created Custom Ai Agent which will send the Email. Custom Ai Agent: This agent will pick the Null valued fields and make custom template and send an ema…
-
Recent Items for Contacts and Custom Objects in Service HomeDisclaimer: This is a reference solution which is not intended for direct use in production environments. You take responsibility for making any necessary changes to the…Swathi Cherukuri-Oracle 25 views 0 comments 2 points Started by Swathi Cherukuri-Oracle Fusion Service
-
How to remove/Disable Classic SR and WO UI PageSummary: We are using redwood UI Pages for SR & WO Next gen and we don't want our users to use classic Service and Work order Page How to remove or disable the classic S… -
How to extend Oracle Fusion Service Center to add a refresh button on the Service Request List PageIn this post, I want to address the need for creating a refresh button on the Service Request List Page (under Fusion Service Center). Through Visual Builder Studio, cus…Edson Junior, Oracle 154 views 3 comments 0 points Most recent by Edson Junior, Oracle Fusion Service