Service Request Management
Discussion List
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How to Add new status under Work Order integration which cascaded the Work Orders to OFSC.Summary: Want to add new Status under Work Order Integration which cascaded from work order inB2B to Activities in OFSC. Content (required): Version (include the version… -
Is there a feature where i can flag the Service request as a re repair request on the Asset/SerialSummary: Business requirement is to identify rerepair cases where the same serial/unit is returned by the customer to repair center such that the supervisor can assign a… -
Is it possible to create a new message via e-mail within a created SR by inbound e-mail?**This post was created as part of a How to Service Request (SR) Release: 22C Summary of the question: Is it possible to create a new message via e-mail within a created…Daniel Placinta -Support-Oracle 85 views 13 comments 0 points Most recent by Nizam AB Mogal Fusion Service -
REDWOOD UI enabled knowledge authoring page in oracle B2B is blank. How can i rectify this issue?Summary: unable to see the REDWOOD UI features for knowledge management in authoring page. Content (required): when I open the redwood enabled knowledge management autho…
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Is it possible to add custom values to the Compose field on Message subtab of Service Request DetailSummary: Content (required): Version (include the version you are using, if applicable): Code Snippet (add any code snippets that support your topic, if applicable):
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why the user with knowledge manager role not having access to reports and analytics in b2b?Summary: the reports and analytics area in tools are not reflecting for users with knowledge manager role and knowledge analyst role. Content (required): the reports and…dinesh.mangilipelli 52 views 1 comment 0 points Most recent by ArunKrishna-Support-Oracle Fusion Service
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why the users with knowledge roles not having access to knowledge panel in service request in b2b?Summary: users with knowledge roles in B2B are not having access to knowledge panel under service request page under service offering Content (required): users with know…
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Datetime conversion into Customer preferred TimezoneThe Datetime field to be converted from System Timezone to the User Preferred Timezone, any information on this would be appreciated Content (required): The Datetime fie…
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what response body can i expect in postman for B2B KM Search Api-ANSWER if status code is 200 ok?Summary: what response body can i expect in postman for B2B KM Search Api-ANSWER if status code is 200 ok? Content (required): when i performing the search api for answe…dinesh.mangilipelli 54 views 1 comment 0 points Most recent by ArunKrishna-Support-Oracle Fusion Service
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How to reflect custom content type on the authoring page?Summary: Created a custom content type in my Infosys instance of B2B service KM but unable to see it while creating the articles. Content (required): Full pathway of cre…
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How can enable reopen service request and be showing in the status listHow can enable reopen service request and be showing in the status list -
Please need to know why the system calculate time remaining 2 days instead of 1 dayand schedule from 9 AM to 5 pm from Sunday to Thursday.
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what configuration needed for reflection of create article button in authoring page of b2b instanceSummary: create article button in authoring page under knowledge offering in not appearing. Content (required): In oracle b2b Infosys instance i created a user and assig…
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How can the errors be logged and tracked when a Service Request is not created through EmailSummary: Content (required): How can the errors be logged and tracked when a Service Request is not created through Emails Version (include the version you are using, if…
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To see if different Inbound Email template can be used based on the Fields in B2B Service Request.Summary: To see if different Inbound Email Template can be used based on the fields (SR Type, Site) in a Service Request in Oracle B2B Service. Content (required): Versi…
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If the Attachments in Service request are getting cascaded to Tasks in OFSC?Summary: If the Attachments in Service request are getting cascaded to Tasks in OFSC? Content (required): Version (include the version you are using, if applicable): Cod…
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Hebatullah Ahmed 33 views 3 comments 0 points Most recent by Tony Phetbourom-Support-Oracle Fusion Service
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NextGen HRHD Page Customizations**This post was created as part of a How to Service Request (SR) Release: 22B Summary of the question: Is it possible to achieve following business requirements through …Mo Xie-Support-Oracle 114 views 4 comments 1 point Most recent by Edson Junior, Oracle Fusion Service
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Receive Email and Bell notification when customer responds via email in B2B ServiceSummary: Setup to receive Email and Bell notification when customer responds via email in B2B Service Content (required): Hoe to to receive Email and Bell notification w…
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How to filter assigned to field based on queue selectedafter select specific queue need the assigned to showing only resources added to this queue
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When SR is created through interface can the Attachments sent through interface be added on the SR?Summary: When a SR is created through interface can the Attachments sent through interface be added on the SR and the Email also gets attached to the SR Content (require…
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Can the Query created by one user in advance search be exported and shared with other users?Summary: Can the Query created by one user in advance search be exported and shared with other users Content (required): Version (include the version you are using, if a…
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Groovy to insert messages from Service request headerSummary: Based on an attribute value on Service request header, Would like to insert an internal note row in message tab via groovy Content (required): def srid = getAtt…
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In Message subtab under Service Request object need to change the labels of Message typesSummary: Content (required): In Message subtab under Service Request object need to change the labels of Message types like Customer Entry, to be renamed as ‘Send messag…
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b. Can recommended articles be triggered for SR created by integration. (REST API)Summary: Retrieve the recommended articles from service request knowledge panel using the rest api. Content (required): we want to trigger recommended articles associate…
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a.Can B2B automatically add recommended articles into linked articles instead of manual action in SRSummary: Automatically adding of recommended articles into Service Request. Content (required): BUSINESS NEED IS Is there any possibility of automatically linking of rec…
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How to reflect the product groups and products in knowledge authoring page level in oracle B2B?Summary: No reflection of product groups and products in authoring page under knowledge offering in oracle B2B. Content (required): The product groups and products which…
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regarding disabled object (CHILD LEVEL CATEGORY) IN B2BSummary: IN B2B Demo instance service offering->service request->manage service request categories. I able to Create top level categorie(KNOWLEDGE BUCKET) but not child …
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How to stop the cursor from moving to the top of the page when a notification pops upSummary: Content (required): It happens so that when the client is typing in the solution description box in the service request object and a notification pops up, the c…
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How to default B2B WO Title from Maintenance Program (Oracle Maintenance Coud)Summary: B2B Field Service WOs are getting generated through ESS Job 'Create Service Work Orders for Preventive Maintenance' and WO Title is coming by default from Maint…