Service Request Management
Discussion List
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Can we remove that Insert Image button from Message box in service request?Can we remove that Insert Image button from Message box in Service request while adding message? -
Redwood SR/WO from Install base asset pageSummary: Greetings, We are currently focusing on Service Redwood Service requests and work orders. The necessary business process involves creating a service request fro… -
Is there a way to Import Service request part details, Creating SO & Receiving to be doneWe have a requirement on data migration, where we are going to migrate open SR's and need to import Service request part details (RMA & Shipment line) , post that create…
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Can we restrict to show only desired languages in the Language picklist on Login PageSummary: Can we restrict to show only desired languages in the Language picklist on Login Page Content (required): Hello, We want to display only 2 languages on the Lang…n_Kiranmayee-Oracle 41 views 2 comments 1 point Most recent by kishore madhavan-Oracle Fusion Service
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How to show Account level notes on service request pageWe need to display account-level notes on the B2B service request page for the call center team to review the process or information shared by the customer on the accoun…
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24B Fusion Service Home PageOverview Welcome to the Fusion Service Home Page! This page, which is only available in the Service Console mode, provides Fusion Service Agents with a comprehensive ove… -
How to make a custom notification?Summary: I want to create custom notification from scratch not a standard and to customize no but one that doesn't exist and from scratch so how to do that
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Automate Forward or Response Email from SR Messages subtab to Primary Contact when SR is createdSummary: We want to automate sending a Forward or Response email to Primary Contact when SR is created. This is mainly to include {##123***##} type auto generated value … -
Customer wants to select Order Number and Lines when creating Service Request.Summary: Dear team, We have a requirement that the customer wants to select Sales Order Number and Order Lines when creating a Service Request. We are not able to access…
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How to prepoulate value in additional email address while composing responseSummary: Hello , We have a requirment when we are sening response message from SR>Messages, we want set to address with a custom filed in SR which stores email id.could …Vadla Sudheer 31 views 2 comments 0 points Most recent by Narendra More-Support-Oracle Fusion Service
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How to Migrate the Translated Lookup values from one instance to other?Hi Team, We have created the customer lookup which has 2500 records, we translated those values using the translate icon, and after translating the values we can see in … -
Is there any report in audit logs where we can trace when an admin user do Queue rule deletionIs there any report in audit logs where we can trace when an admin user do Queue rule deletion through Set up & Maintenance.
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Can we import records for Parts Detail under Service Request via Import Mgt or FBDI?Summary: Want to know if the Parts Detail record can be imported by any means. Content (required): We can create manually parts detail records from RMA and Shipment line… -
Restricting knowledge Article on DCS portal based on the Knowledge user groupContent As per seeded functionality of DCS, Self-Service Users can access all knowledge articles that belongs to knowledge user group 'Everyone' with the help of Anonymo…Jitendra Singh-Oracle 106 views 6 comments 1 point Most recent by ArunKrishna-Support-Oracle Fusion Service -
Approval of Knowledge Articles in B2BSummary Approval of Knowledge Articles in B2BContent Hi All, We have a requirement in B2B service wherein customer want the approval workflow for knowledge articles. I s…
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Configure the Radix format for Service RequestsSummary: When we format the Radix to e.g. 000000 and No Alphanumeric Conversions, when we hit 999999 does anyone know what happens? Does this limit us to only 999999 SRs…
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How to Enable Asset-Based Layout in Visual Builder StudioOverview Welcome to this guide on how to enable Asset-Based Layout (starting in 24B release) in Visual Builder Studio. This tutorial will provide step-by-step instructio… -
How to create Activities Tasks Template in Fusion Service?Summary: We can create standalone tasks in Service Request under Activities subtab. However, we have a requirement to auto populate set of tasks when the new SR is creat…
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How to create new action listSummary: How I can create a new Action Plan Content (please ensure you mask any confidential information): I am adding to Service request an action plan which works fine…
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Create a new Action Plan TemplateSummary: Creating a new action plan template in Fusion Service is done through 'Manage Action Plan Templates' task from Setup and Maintenance. However, the user is not A…
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How to make Actions visible to customers?Summary: When creating actions and action plans, I see that the visibility of an action allows you to select "Customer Visible" however, we are not seeing the actions sh…
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custom layout not visible in-Service Request ObjectHi We have created custom layout for Create/Details page for Service Request Object. After publish, custom layout is not visible only standard layout is visible. Please …Ravikumar S-Oracle 11 views 1 comment 0 points Most recent by Daniel Placinta -Support-Oracle Fusion Service
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How to enable Format painter option in Service request object?Format painter option is not enabled hence we are unable to maintain the font style and font colour in service request. Kindly please let us know how to add format paint…
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Can I use the following seeded fields?Hi, I will be persisting external system service request ID, and service request number (both are different values), in Oracle CX Service Request form. Can I use the "Or…
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Ability to maintain same serial number for child assetsHi users, We want to know if it is possible to maintain the same serial number for different child assets of a parent asset (items will be different for the child assets…
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What is the purpose of 'Due Date' under an action added to a Help Desk request?Summary: What is the purpose of 'Due Date' under an action added to a Help Desk request? Content (please ensure you mask any confidential information): I created an acti…
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How to Restrict Service Request Visibility Based on Queue**This post was created as part of a How to Service Request (SR) Release: 22C Summary of the question: We would like to limit the service request visibility based on que…
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Export standard coverage / Entitlement RulesHi everyone, We needed to export all the data from standard coverages / entitlement rules as we need to validate if all the categories are listed. We tried using "Export…