Service Request Management
Discussion List
-
Notification set up for Create Appointment and Create Task smart actionsSummary: In Case Management and HR Help Desk for Redwood I want to set notifications/reminders for the Create Appointment and Create Task smart actions. When the dues da… -
What is the logic of defaulting Return from and ship addresses in Part Details page? (SR Classic UI)Summary: When we create a return for repair or parts exchange the the return from and ship to addresses are defaulting to addresses which are not match the current asset… -
Api to collect pim item attributesHi all we need to create a Groovy function to help Service agents. This Groovy, given an account, must loop on its assets in Installed Based Asset and do logic on items …Luca Angheben 11 views 1 comment 0 points Most recent by Lori W-Support-Oracle Product Master Data Management
-
Not able to parse a Json string in Groovy Trigger/ Validation/ Object FunctionI have an object function in App Composer in Fusion. Now inside the script, I have a Json String and I need to parse it into a Json Object or object so that I can furthe…
-
Is there way to add banner within a record on overview or details page in fusion classic UIwe want to add banner in an Account record(s) in oracle fusion sales, so when a user opens a record and sees that banner, they'd be aware about current status of that re…
-
Order Number to be updated on the SRSummary: We have a requirement where Order Number should be updated on the SR when an order is created from Parts Order tab. Since adding order lines and creating an ord…
-
1Duplicate SRs Created Via Email ChannelWe are currently having an issue when an employee sends an email to our help desk, but also includes other employees in the email as recipients. The problem arises if on…
-
Need a json response from an externally callable object functionI have set the visibility of an object function to 'Callable By External Systems' and return type as String (as Object, List, Map is not supported). Inside the object fu…
-
Uses of Tags in Next Gen HR Help DeskSummary: Tags are enabled for Redwood HR Help Desk in 24A. Client would like to know on its uses. Can it be used for filtering or routing to queues? Content (please ensu…
-
How to do billing for service work order if there is no service logisticsSummary: Oracle has not sold to client Service logistics as client does not have Oracle Order Management. How to do billing and costing ? Content (please ensure you mask…Hardik Gupta 1 view 1 comment 0 points Most recent by Ellen Beres, CPQ Product Mgmt-Oracle Configure Price Quote -
Unable to login to new My Oracle Cloud Support PortalThe user is unable to log in to the new My Oracle Cloud Support Portal and is encountering an 'Identification not matched' error. The user is entering the Support Identi…
-
How to apply adjustments in Service Work order from Subscription ManagementSummary: As a standard flow, if there is Service Logistics any adjustments available in Coverages are applied. Example Discount is 100%. Content (please ensure you mask …
-
HR Helpdesk Request Migration from legacy applicationSummary: Questions & best practice around HR Helpdesk Request Migration from legacy application Content (required): Hi Team We have got a requirement to migrate In progr… -
Stop emails from generating new requestsHi all, is it possible to prevent HRHD from creating new requests when an inbound email is received? We still want inbound emails to be linked to existing requests. Than…
-
How to Extend the Update Field Action Bar CommandOverview: This guide details the steps to extend the update field action in Oracle CX Service UI, allowing users to update specific fields directly from the action bar. … -
Adding new field on Mass update service requestSummary: Greetings, Is there a way to add a new field for mass update service request Can we add Queue as a bulk update option? The current options are: Title, Account, … -
Getting error- You must select channel for your response because the last customer messageHi Everyone, I'm facing an issue while trying to compose a message in redwood service center in an SR. I created a social channel service request. I'm able to create mes… -
Why is my instance still showing English when I log in with Spanish or Brazilian Portuguese users?Hi everyone, I have installed two languages—Spanish and Brazilian Portuguese—in my instance. When I log in with the English user, it shows the English language correctly… -
SR Redwood - Conditional Required/Read only Field based on categorySummary: We have an existing logic in classic UI, where in a field is a conditional required/read only based on the selected category, is there away we can have this in …
-
removing other objects in SR Edit pageSummary: we notice that there are some objects visible in SR Edit page (Service Request Details), that currently we are not using. is there away we can remove it in the …
-
how can we configure the system to redirect users from the Classic to the Redwood Page?Summary: We are currently facing a scenario where, upon clicking the BPM task detail link (either from the email notification or the bell icon notification), users are b…
-
Show Service Request in Redwood UISummary: We are planning to add the Service Request to springboard shortcut, but i can't find the correct configuration for redwood UI we want it to defaulted to list vi…
-
HR Help Desk : Email NotificationSummary Enable Email Notification by creating a object workflow for Service Request/MessageContent Hello Experts, Kindly share your inputs on the below: Please let me kn… -
Business Unit dropdown is Blank while creating HR Helpdesk CategoriesSummary: Business Unit dropdown is Blank while creating HR Helpdesk Categories Content (required): We are on 23b and classic HRHD, when trying to create Categories using…
-
Stop Service Request creationSummary: We would like to stop the inbound emails from being created in the HR Helpdesk in Oracle. However, we still need the email channel to be kept open so that we ca…
-
Enable SR Category in Common SetSummary Enable SR Category in Common SetContent Hi, SR category can only be configured per Business Unit. Do we have plan to make it available for set assignment? For ex… -
Auto-populate "Original Request Number" and relationship when copying SRHi, is it possible to automatically populate the "Original Request Number" field in Service Center when copying an SR, without having to fill it in manually? Also, is it…
-
SR is getting created when replying to the notification from object work flowSummary: Refered the guidelines provided in the document below, but its not working. Still a new SR is being created when any of the contacts under that SR reply to the …Mohit Thomas 41 views 5 comments 0 points Most recent by Radhika Abhyankar-Support-Oracle Fusion Service -
Urgent: Need Guidance on Logging SR Automatically from Customer Emails in Fusion CX RedwoodWe urgently require your guidance on setting up an automated Service Request (SR) creation mechanism in Oracle Fusion CX Services (Redwood UI) when a customer sends an e…