Service Request Management
Discussion List
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How UI Events Framework supports in the new Service Contact PageIn this article, I will address the 24A Fusion Service Center Extensibility Feature, focusing on how UI Events Framework supports in the new Service Contact Page. For mo… -
How to leverage UEF client-side library to implicitly create interactionsIn this article, I will address the 24A Fusion Service Center Extensibility Feature, focusing on how to leverage UEF client-side library to implicitly create interaction…
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How to create custom insight cards with UI Events FrameworkIn this article, I will address the 24A Fusion Service Center Extensibility Feature, focusing on how to create custom insight cards with UI Events Framework. Problem Sta…
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How to create new pages leveraging the Service Request Edit Field FragmentsIn this article, I will address the 24A Fusion Service Center Extensibility Feature, focusing on how to create new pages using the Service Request Edit Field Fragments. …
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REST API/Webservice to update Service Request Part Requirment Service ChargesHi All, Using REST API with PATCH operation, we can update the specific Service Request's part requirement line however we couldn't find any REST API for updating the Se… -
How to Extend Fusion Application for Field Choice List DependenciesA special shout-out to our development team, who have recorded a video to answer a common question on how to create a dependable field choice list. Thanks, Edson
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How to create an analysis of SVC_CHAT_MESSAGE table?I would like to create a report/analysis with data fetched from this table, filter it, sort it, etc. I wasn't able to find the OOTB subject area for this table, so I'm g…Calin Pavel 21 views 1 comment 0 points Most recent by Anand DN-Oracle Reporting & Analytics for Fusion Service -
Let's meet for a 1:1 discussion on Fusion Service Extensibility Connection.Hi, If we haven't met before, I am Edson Junior, Principal Product Manager for Fusion Service Extensibility. I have been getting valuable feedback from some of the video…
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Inbound Email - Service RequestHi, When we send inbound email, system creates Service Request, sends acknowledge email to primary contact. When primary contact replies to the email, it is not getting …
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Expression (For multiple fields) using GroovyHi All, I have a requirement to build expression using multiple fields ? For Example, In Service Request Object i need to query by Creation Date, Status & Priority How c…Ravikumar S-Oracle 12 views 1 comment 0 points Most recent by Daniel Placinta -Support-Oracle Fusion Service
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Can we hide infolets on HR Help Desk Request dashboard for all the users?Summary: Can we hide infolets on HR Help Desk Request dashboard for all the users? Content (please ensure you mask any confidential information): I want to hide few non-…
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Serial Number field not visible on Installed Base Assets UISummary: Content (required): Hi, I have configured the Installed Base Assets and while I can create assets and associate them with products and customers, I am unable to… -
How to restrict employee access to creating Help Desk request while retaining access to 'My Help'?Summary: How to restrict employee access to creating Help Desk request while retaining access to 'My Help'? Content (please ensure you mask any confidential information)… -
How to extend Oracle Fusion Service Center to add a refresh button on the Service Request List PageIn this post, I want to address the need for creating a refresh button on the Service Request List Page (under Fusion Service Center). Through Visual Builder Studio, cus…
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How to Default Channel Value in Response Compose ?Summary: At Edit Service Request Page, business wants to default Channel Name 'Email' Value so no need to select Channel Email value while sending response. As in this s…
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Email Subject of Response Email from Messages Subtab in SRSummary: Hi, We are sending emails to Customers from SR=>Messages subtab=>Select Response from Compose Menu. By default the Email Subject is taken as SR Title. We want t… -
First Response Metric / Resolution metric (Time)First Response Metric / Resolution metric time are not working properly, I gave 60 / 240 for First Response Metric / Resolution metric respectively, When i created SR it…
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How to restrict Service Request visibility based on custom field ?Our scenario as follows BU: OH Division: Genomics / Medical Devices / IVD Service Rep 1 : OH BU & Genomics Division Service Rep 2: OH BU & Medical Devices Division Servi…Ravikumar S-Oracle 31 views 3 comments 0 points Most recent by Daniel Placinta -Support-Oracle Fusion Service
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Can need by date be defaulted?Hi team, I need to know if the Need By Date can be defaulted in Service > Service Request > Create/Open Service Request > Add Parts > Add screen?
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how to deeplink in service requests page in quick actions section in employee self serviceSummary: Content (please ensure you mask any confidential information): Version (include the version you are using, if applicable): Code Snippet (add any code snippets t…Aman Pahuja 21 views 1 comment 0 points Most recent by Daniel Placinta -Support-Oracle Fusion Service
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Import Service EntitlementsSummary: Import and Export Service Entitlements Standard Coverage Rules Content (required): We want add SLA to our Categories in Service Request. This is working OK addi…
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How to integrate EBS Install Base Assets with B2B Service?Summary: Integrate EBS Install Base Assets with B2B Service Content (required): We are looking to integrate Install Base Assets from external EBS to B2B Service. This is… -
Manager Should See Team's Service RequestSummary: We have a requirement that Manager should see only theirs Team's Service Request. For example Manager 1 belongs to Medical Division Manager 2 belongs to Geonomi…
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Next Gen HRHD Custom Field DefaultHi, Has anyone managed to get default expressions working for custom fields in Next Gen HRHD? I've attempted to use the following expression in a custom field of mine, t…
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How to modify Task Update Layout of the service request object in Redwoood (NGS)Summary: Unable to locate Task Update Layout from Service Request in NGS. I have to alter the Task update layout of the service request object in redwood(NGS). Upon navi…
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Is it possible to swap an asset through sales orderHi team, Please consider this scenario, Customer has a damaged product (this is a child asset in a hierarchy), customer returns it, the implementing company sends a repl…
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Ability to view replaced serial number under asset hierarchyHi team, Could you please confirm my understanding? Suppose there is a PTO model as the asset parent, under that, a child asset is damaged and is replaced by the impleme…
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Status of Service request changes to In Progress when First response is sent by Customer Service RepContent Hi, Is there any seeded configuration/functionality that changes the status of a service request from New to In Progress when Agent/Customer Service rep sends re… -
Remove the cache from Service Request reference numbersSummary: Currently the SR number (reference number) caches 1000 values at a time. These cause large jumps in SR numbers. We are required to report to regulatory authorit… -
Import service entitlements rulesHi everyone! I need to import about 300 SLAs to the Service Entitlements Rules. Is there a way to bulk import via import management or API? I'm only able to find API for…Roberta Oliveira 13 views 1 comment 0 points Most recent by Daniel Placinta -Support-Oracle Fusion Service