Service Request Management
Discussion List
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Default value setup on Custom FCL field is not showing the default value in RedwoodSummary: We have given default value for few Custom FCL fields which is working fine in current adf pages, when the same fields are used in Redwood, the default values a… -
Functionality: Bulk Loading of resources associated with queues and assignment rules (Service CX)Hi team, Is there any functionality that allows bulk uploads for the following items? Queues Resources (associated with queues) Service Assignment Rules Thanks.
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How to enable Workspace in RedwoodHi , We are trying to open workspace in Redwood . Currently it is opening in Classic view as attached in screenshot . Is there any way to achieve opening Workspace in Re…
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Is it possible to add milestones to Case Managment?Summary: For new client I am researching the functionality for a new client who wants the ability to set-up a priority and necessary escalations based on SLA's by specif… -
Invocation of service URL used in connection failed with status code 411 Length Required.Webservice call is getting failed showing the below error Exception in expression "oracle.apps.crm.service.svcMgmt.srMgmt.model.entity.ServiceRequestEO" trigger "SBP_EBS… -
SR Due date calculation is delayedSummary: We have a requirement from client, where on the click of the button on the Service Request, the due date of service request needs to be copied from the SR to al…
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Based on field value change the new fields should be added to the pageHi Team, We have a requirement in the Helpdesk module where, whenever the Category field value is changed, a set of Descriptive Flexfields (DFFs) should be dynamically a…
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HR Help Desk - Service manager unable to access to all the ticket and queuesSummary: HR Help Desk - Service manager unable to access to all the ticket and queues Content (please ensure you mask any confidential information): My customer would li… -
Facing issue while creating Internal message under service request using groovySummary: Facing issue while creating Internal message under service request Error message: Content (please ensure you mask any confidential information): Version (includ…
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Adding Attachments During SR Creation via REST APIHi Team, I have a query regarding adding attachments during the creation of a Service Request (SR) through a REST API call. From the REST API documentation, it seems tha…
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Link one Service Request to multiple Instal base AssetsSummary: The Service Request application by default allows to only select one Install Base Asset on Service Request. How to select multiple IB Assets on Service Request?… -
Can we use both Classic and Next Gen HR Help DeskHello Experts, We have a requirement where there are 2 different types of Help Desk Requests and the access to raise 2nd type should be available restricted set of emplo…
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Redwood Service Center -- We want to disable "Update Asset" Smart action from Redwood Service CenterSummary: Content (please ensure you mask any confidential information): Version (include the version you are using, if applicable): Code Snippet (add any code snippets t…
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Groovy to insert messages from Service request headerSummary: Based on an attribute value on Service request header, Would like to insert an internal note row in message tab via groovy Content (required): def srid = getAtt…
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use cases for action plansI would love to hear from other customers what they are using Action Plans for. What are some use cases? Has it been helpful, etc.?
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Need Guidance: HRHD Status Configuration – Nested vs Top-Level StatusesSummary: Content (please ensure you mask any confidential information): Hi all, I’m reviewing status setup in Oracle HR Help Desk. Can we create nested statuses under ex… -
Not able to fetch service request due date in groovySummary: We are using milestones to calculate the due date on the Service request, this calculation is oracle behavior and we do not have any visibility about where it i…PranjalSingh 11 views 1 comment 0 points Most recent by veerendranath pulivarthi-Oracle Fusion Service
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Is there an extension or plan for ability to create inline editing on the SR list page (redwood)?Summary: We would like to update the SR landing page with the ability to inline edit the returned records. This would help provide a more effective and streamlined user … -
Unable to see custom field filters in Redwood Case management and HR Help desk list viewSummary: I have created custom fields in application composer but they are not pushing through to the Redwood HR Help Desk and Case Management filters on the list page A…
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getting below error after calling the web serviceSummary: We are trying to fetch Due date of a service request . to implement this , we are using web service.But while fetching the data , it is giving below error : Con…Bhagyashri Patwardhan 21 views 5 comments 0 points Most recent by Abhishek Sura-Oracle Fusion Service
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What languages are currently supported for SR summarization feature?Summary: Apart from English, French and Spanish Does it support Arabic? Content (please ensure you mask any confidential information): Version (include the version you a…Cyriac Mathew-Oracle 21 views 1 comment 0 points Most recent by veerendranath pulivarthi-Oracle Fusion Service -
Case Management - Documents vs AttachmentsSummary: Difference in functionalities between Documents (Case Management) vs Attachments (HR Heldpdesk) Content (required): Hi Team We want to understand the difference… -
Is there a way to copy the entire SR content and create a DOR of the same.It is a client's requirement to copy the entire SR content and create a DOR of the same, so that it is tagged to the employee.
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How to Open a Custom App UI from the Launchpad Using the In-App TabsIf you’re building your own App UI — for example, to support use cases involving standalone top-level and child objects — and want users to launch it from the Oracle Lau… -
Tracking Completion Dates for Action Plan Tasks in Redwood UISummary: Hello Experts, We are currently implementing the HR Help Desk using Redwood UI and leveraging Action Plans for Case Management. As part of this, we would like t…
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Problem description panel title in service centerHow to change the title of the problem description panel in the detail page?
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Supplier complaintSummary: We are trying to find a solution that helps us in logging a complaint for a supplier. the application should have a workflow for approving the complaint status … -
getting below error while calling web serviceSummary: we are trying to post data to external system using a web service. we have 2 web services - one for connecting with external system , in that web service we are…Bhagyashri Patwardhan 32 views 3 comments 0 points Most recent by Ankita Biswas-Oracle Fusion Service
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How to show Install Base Asset (SCM Object) in Service Request (CX) as Sub tabHi, We have a requirement to show Install base asset as sub tab in Service Request. Service Request resides in CX application, while install base asset in SCM applicatio…
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Predefined Message Templates in Service CenterHi, our client would like to have some preconfigured response templates to use in the message section of Service Center, in order to avoid writing emails from scratch ea…