Service Request Management
Discussion List
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Auto assign queue to Service Request through inbound emailSummary: Content (required): We are auto assigning a queue when SR is created via Inbound email. We are using below logic in a custom trigger to auto assign the queue. i… -
Unveiling the Power of UI Events Framework: A Video Series on how to use UEFOverview We are excited to introduce a series of instructional videos about the UI Events Framework (release in 22D only for Fusion Service Next Gen) aimed at enabling b… -
api name for Last Sales Order Details object under Install Base Asset (CseAsset)Summary: Need to access "Install Date" field from Last Sales Order Details sub tab via groovy and looking for api name of this object - Last Sales Order Details. Content…
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Getting error while importing Service Request csv fileSummary: Hi All, I am getting an error while importing the service request CSV data file. Not able to recognize what could be the error. When I am trying to add another …Abhishek Nirgudkar 11 views 1 comment 0 points Most recent by Daniel Placinta -Support-Oracle Fusion Service -
Action Plan Task Status - Service Request StatusSummary: Dears, I want to have a relationship between the action plan task and service request status, so for example when a task status is ‘on hold’ ,, change service r… -
Series of short enabling videos you ought to bookmark it.Hi 👋, We are working on a series of short enabling videos so you accelerate your curve of learning on how to extend Fusion Service Redwood. I am happy to hear your ideas…
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Is there a way I can highlight an Internal incoming message in B2b Service cloud?Summary: Highlight an incoming message as an alert to Service Agent/technician on the B2B service cloud UI Content (required): NA Version (include the version you are us… -
How to default a field to a value but just for a specific page layoutSummary: We want to default a field value but in specific layout only. for other layouts, this field should be null by default Version (include the version you are using… -
How can I enable SR Creation from outlook add in?Summary: Requirement is that client wants to create Service Requests from outlook. I tried to edit the page layout, but I can not enable the SR Object to appear in the a…
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Changing Field Label in Fusion Service according to categorySummary: We have a requirement to edit the standard label in Fusion Service Request based on the category Eg: Date has to be changed to "Date of Deactivation" or Date of…
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How to restrict the value lists of advanced searches?Summary: How can I restrict the list of available variables for the Business Unit field in the advanced search functionality? Content (required): I am currently implemen…
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Getting employee's private emails from HR module to ServiceSummary: Content (required): Hi We are using HCM and managing all employees' details using HR screens. Recently we've implemented HR Help desk based on Service. Only emp… -
Service Request Audit History Base TableSummary: What is the Base Table for Audit History Subtab in Service Request? Where is it mentioned in bookshelf. Version (include the version you are using, if applicabl…
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Computer Telephony Window Disappears if User navigates to Another ScreenSummary: We have configured a CTI telephone tool to attend inbound calls and to make outbound calls. this tool appears as a small separate browser window. during any In …
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How to perform Service Center Validation?We are trying to adapt the new Service Center in Oracle Fusion Cloud. How to perform an Entitlement Check within Service Center? or at least in the Native UI?
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How to cancel failed Field Service Work OrdersSummary: Unable to cancel Field Service Work Order that errored. Content (required): Please refer to the screenshot where the Work Order failed to create Activity becaus… -
Resolution and Outcome does not display when SR is ResolvedSummary: What do I need to do to make the resolution and outcome dialog to appear? Content (required): Hi Experts, Is there a configuration needed for the resolution and…
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Parts Order in Service Request (Service Center)Summary: Hi, Can I create Parts Order directly in SR in Service Center? I don't see the option in SR detail page or in interactive actions. Thanks, Adam Content (require… -
Can user receives an email when his SR is updated in Digital Customer Service?Summary: Is there a possibility that user receives an email about updating his Service Request by Agent in Digital Customer Service? Or he must sign in and see the updat…Amina Fajic 31 views 1 comment 0 points Most recent by Petra Bikkembergs - Oracle Product manager DCS-Oracle Fusion Service
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Can we use PUT method instead of Patch for updating records in Fusion serviceSummary: Can we use PUT method instead of PATCH for updating records in Fusion service. Does oracle fusion service support PUT method to update service request object ? …
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How to configure, when child service request is open, parent service request cannot be resolvedSummary: Parent SR cannot be updated to resolved, when child SR is open Content (required): In Fusion Service, Created a 1:M relationship between Service Request to Serv…
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Service Request - Attachment Size LimitSummary Service Request - Attachment Size LimitContent Hi Team, What is the size limit of attachment per incident? Is it similar like service cloud or any difference in … -
Work Assignment and Omni Routing in Fusion Service Webinar, May 31Great news - the recording of this webinar along with the associated slides, Q&A and related links can be viewed HERE. We are pleased to announce our upcoming live webin…Elaine Leffler-Support-Oracle 103 views 0 comments 1 point Started by Elaine Leffler-Support-Oracle Fusion Service -
Service Logistics Debrief OIC integration erroring outSummary: The value of the attribute ServiceActivityCode isn't valid..A 400 Bad Request Error indicates that the target service is unable (or refuses) to process the requ…
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Is there a way to upload SR Categories in bulk in Fusion Service?Summary: Content (required): We have around 400 categories which have to be defined in Fusion Service. Instead of creating them manually, do we have any option to upload…
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How to wrap text in a column ?Summary: We created a custom object called event capture under service request and we created a sub tab for that to capture the information as shown in the screenshot. C…ArunKumar AC 81 views 1 comment 1 point Most recent by Shivakumar Ayyanagowdar-Oracle Fusion Service
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Inbound API AuthenticationSummary configuring new method of inbound authenticationContent Hi Team, Does anyone know more details about the new content added in 20D https://docs.oracle.com/en/clou…User_02ANP 100 views 2 comments 0 points Most recent by Kishore Padala-Support-Oracle Fusion Service
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How is Resource Teams used in Internal Help Desk Next GenSummary: We are implementing Internal Help Desk Next Gen. I was able to create a Resource Team and add it to a Queue. My question is, where do I add it to the Internal S… -
Is it possible to Mask/Hide Created By on SR Message?Summary: We have a requirement to mask or hide the created by value on SR message. I have checked App and Page Composers. App Composer doesn't provide configuration for …