Service Request Management
Discussion List
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Adding new field on Mass update service requestSummary: Greetings, Is there a way to add a new field for mass update service request Can we add Queue as a bulk update option? The current options are: Title, Account, … -
Getting error- You must select channel for your response because the last customer messageHi Everyone, I'm facing an issue while trying to compose a message in redwood service center in an SR. I created a social channel service request. I'm able to create mes… -
SR Redwood - Conditional Required/Read only Field based on categorySummary: We have an existing logic in classic UI, where in a field is a conditional required/read only based on the selected category, is there away we can have this in … -
Redwood-How to remove few sections in SR edit PageSummary: Hi Team, I want to remove below sections in SR edit page as per the below screen shots . I am not able to find OOTB configurations to remove them, Could you ple…
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removing other objects in SR Edit pageSummary: we notice that there are some objects visible in SR Edit page (Service Request Details), that currently we are not using. is there away we can remove it in the …
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Approval workflow in HRHDThere is a request from one for client to implement approval workflow in HRHD (HR Helpdesk - Redwood) for below 2 business cases. Please let us know whether we have appr…
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how can we configure the system to redirect users from the Classic to the Redwood Page?Summary: We are currently facing a scenario where, upon clicking the BPM task detail link (either from the email notification or the bell icon notification), users are b…
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Show Service Request in Redwood UISummary: We are planning to add the Service Request to springboard shortcut, but i can't find the correct configuration for redwood UI we want it to defaulted to list vi…
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HR Help Desk : Email NotificationSummary Enable Email Notification by creating a object workflow for Service Request/MessageContent Hello Experts, Kindly share your inputs on the below: Please let me kn… -
Enable SR Category in Common SetSummary Enable SR Category in Common SetContent Hi, SR category can only be configured per Business Unit. Do we have plan to make it available for set assignment? For ex… -
Auto-populate "Original Request Number" and relationship when copying SRHi, is it possible to automatically populate the "Original Request Number" field in Service Center when copying an SR, without having to fill it in manually? Also, is it…
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SR is getting created when replying to the notification from object work flowSummary: Refered the guidelines provided in the document below, but its not working. Still a new SR is being created when any of the contacts under that SR reply to the …Mohit Thomas 43 views 5 comments 0 points Most recent by Radhika Abhyankar-Support-Oracle Fusion Service -
Urgent: Need Guidance on Logging SR Automatically from Customer Emails in Fusion CX RedwoodWe urgently require your guidance on setting up an automated Service Request (SR) creation mechanism in Oracle Fusion CX Services (Redwood UI) when a customer sends an e…
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AI Features(Service Request Similarity, Service Request Classification) are available in Portuguese?Summary: We are trying to implement these AI features to our customer who using Portuguese Language, but these AI features only available in English language. We wanted …Satyavani Gundumogula-Oracle 26 views 3 comments 0 points Most recent by D Yetter-Oracle Fusion Service
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Issue with "Create Generic Work Order" Page in Redwood UISummary: Hi Team, We are currently facing an issue with the "Create Generic Work Order" page in the Redwood UI. When clicking the option to create a generic work order, …
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is it possible to send an email every time a specific queue is selected?Summary: we would like to send an email, when a specific queue is selected Content (please ensure you mask any confidential information): Version (include the version yo…Rosita Santosuosso 33 views 3 comments 0 points Most recent by HD - Oracle Fusion ERP-Oracle Fusion Service
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How to Bulk Update Service Request with different Business UnitsSo basically, users want to Bulk Update some details on Service Request which has been assigned to different Business Units. How can this be achieved please provide a st…
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Request for Trigger Development to Populate "To" Field in ForwardsHi, We have Redwood enabled, so we are using Service Center. We were wondering if it would be possible to develop a create trigger that automatically populates the "To" …
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Service Work Orders - How to restrict work Order records/ transactions based on Business Unit?Summary: How to restrict work Order records/ transactions based on Business Unit? For Example: BU1 User should not have access to the BU2 records and Vice Versa. Content…
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Update on Known Issue with Extending Service Request Edit PageHello Community Members, We have become aware of an issue that may be causing confusion for some of our implementors when working with the service request (SR) edit page…Edson Junior, Oracle 135 views 2 comments 0 points Most recent by Edson Junior, Oracle Fusion Service -
The standard 'Monitor Service Request Milestones' scheduler is blockedThe standard 'Monitor Service Request Milestones' scheduler is blocked state when i schedule this scheduler to update the milestone compliance flagKanne Ramu 21 views 5 comments 0 points Most recent by veerendranath pulivarthi-Oracle Fusion Service
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Ability to track ownership of Installed Base AssetsHi members , We want to understand if there is any possibility to maintain an "Owner" field in Installed Base Asset that is out of the box, this will enable us to track …
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Email to Service Request (SR) creationSummary: Hi, I need to create an SR in Oracle Fusion Service from an email in Gmail. I have already completed the below setups: Created a new channel and associated it w… -
Set default value from Service Request to Field Service Work orderSummary: Hi All, I am trying to set the default value from Service Request to Field service related Work Order. Below is the code Please let me know what is wrong with t…
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Redwood - How can i add contacts under an account to every SR which is created in fusion service ?Summary: Need to add / associate a subset of available contacts under an account to every service request created for that account. We have a business requirement on whi…
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Which roles should I assign to my users so they fall into the following categories?Which roles should I assign to my users so they fall into the following categories? Coordinator: Can view all SRs, accounts, and contacts in read-only mode. Manager: Can…
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Need to default value in Installed Base DFF based on a DFF in PIMHi team, We need to default a value in a DFF in Installed Base Assets, based on the corresponding value of a DFF from PIM for that Installed Base item. How can we achiev…