Service Request Management
Discussion List
-
Receive Email and Bell notification when customer responds via email in B2B ServiceSummary: Setup to receive Email and Bell notification when customer responds via email in B2B Service Content (required): Hoe to to receive Email and Bell notification w… -
How to filter assigned to field based on queue selectedafter select specific queue need the assigned to showing only resources added to this queue -
When SR is created through interface can the Attachments sent through interface be added on the SR?Summary: When a SR is created through interface can the Attachments sent through interface be added on the SR and the Email also gets attached to the SR Content (require…
-
Can the Query created by one user in advance search be exported and shared with other users?Summary: Can the Query created by one user in advance search be exported and shared with other users Content (required): Version (include the version you are using, if a…
-
Groovy to insert messages from Service request headerSummary: Based on an attribute value on Service request header, Would like to insert an internal note row in message tab via groovy Content (required): def srid = getAtt…
-
In Message subtab under Service Request object need to change the labels of Message typesSummary: Content (required): In Message subtab under Service Request object need to change the labels of Message types like Customer Entry, to be renamed as ‘Send messag…
-
b. Can recommended articles be triggered for SR created by integration. (REST API)Summary: Retrieve the recommended articles from service request knowledge panel using the rest api. Content (required): we want to trigger recommended articles associate…
-
a.Can B2B automatically add recommended articles into linked articles instead of manual action in SRSummary: Automatically adding of recommended articles into Service Request. Content (required): BUSINESS NEED IS Is there any possibility of automatically linking of rec…
-
How to reflect the product groups and products in knowledge authoring page level in oracle B2B?Summary: No reflection of product groups and products in authoring page under knowledge offering in oracle B2B. Content (required): The product groups and products which…
-
regarding disabled object (CHILD LEVEL CATEGORY) IN B2BSummary: IN B2B Demo instance service offering->service request->manage service request categories. I able to Create top level categorie(KNOWLEDGE BUCKET) but not child …
-
How to stop the cursor from moving to the top of the page when a notification pops upSummary: Content (required): It happens so that when the client is typing in the solution description box in the service request object and a notification pops up, the c…
-
How to default B2B WO Title from Maintenance Program (Oracle Maintenance Coud)Summary: B2B Field Service WOs are getting generated through ESS Job 'Create Service Work Orders for Preventive Maintenance' and WO Title is coming by default from Maint…
-
Is possible to Retrieve the recommended articles from the service request knowledge pan by Rest Api?Summary: retrieve the recommended articles from service request knowledge panel using the rest api. Content (required): we want to trigger recommended articles associate…
-
Can B2B automatically Link recommended articles into linked articles instead of manual action in SRContent (required): BUSINESS NEED IS Is there any possibility of automatically linking of recommended articles to Service Request in oracle B2B without using manual acti…
-
Set security context in the scriptSummary: We have a scenario where the record creation requires additional privileges and part of the script should be executed as privileged function. mainFunction_unpri… -
Desktop notifications for B2B Service cloud usersSummary: We have a requirement to send a screen pop-up on the B2B Service application or a desktop notification to B2B Service users. Content (required): When a customer… -
How to get Primary Contact Party ID using Person Number in Groovy Script?**This post was created as part of a How to Service Request (SR) Release: 11.13.22.07.0 Summary of the question: We need to get Primary Contact Party ID using person num…Robert Mutton-Support-Oracle 53 views 1 comment 0 points Most recent by Robert Mutton-Support-Oracle Fusion Service
-
How to Restrict Service Request Visibility Based on Queue**This post was created as part of a How to Service Request (SR) Release: 22C Summary of the question: We would like to limit the service request visibility based on que…
-
Oracle Case Management and HR Help DeskSummary: Could anyone please share more details on Oracle Case Management and how is it different from HR Help Desk? Content (required): Could anyone please share more d…
-
reading & assign an sr to specific queue through assignment rulesSummary: "reading a text or phrase from Problem Description field in Service Request screen and assign that SR to a specific queue through assignment rules or any automa…
-
Approval of Knowledge Articles in B2BSummary Approval of Knowledge Articles in B2BContent Hi All, We have a requirement in B2B service wherein customer want the approval workflow for knowledge articles. I s…Jitendra Singh-Oracle 40 views 4 comments 1 point Most recent by ArunKrishna-Support-Oracle Fusion Service -
groovy script to update the data in custom object when the SR status is changed to resolvedSummary: To update the data in custom object , when SR is resolved couldnot find it Content (required): Version (include the version you are using, if applicable): Code …
-
Using Groovy Script is it possible to load CSV file Data from custom object to it's related object?Summary: The CSV file uploaded as the attachment in a Custom Object should be loaded and create records in it's Related Object Service Request(Using Groovy Script). Cont…
-
Groovy script to move or copy attachments from one Servce Request object to another objectSummary Groovy script to move or copy attachments from one object to anotherContent We have a requirement to copy/move the SR attachment to Accounts when the SR has been…
-
Getting employee's private emails from HR module to ServiceSummary: Content (required): Hi We are using HCM and managing all employees' details using HR screens. Recently we've implemented HR Help desk based on Service. Only emp… -
How to show more messages on the SR summary pageSummary: I am wondering how to show more than just the last message posted on the SR Details summary tab. Content (required): By default, only the last posted message ap…
-
How to perform Call Text scanning for the below scenario?Summary: Call Text Scanning – Based on the call text (description) identify the key words and then system should take some actions. For example, if call description has …
-
How to send mail notification when add team member to service request?Summary: Need to notify team member by mail Content (required): Dears, We need to notify an employee when added to team member in service requests, how should it be done… -
What is the Maximum Attachment size in a Help Desk Service requestThis post was created as part of a How to Service Request (SR)Release: 11.13.22.07.0 Summary of the question: What is the maximum attachment size limit that could be att…Robert Mutton-Support-Oracle 42 views 1 comment 0 points Most recent by Robert Mutton-Support-Oracle Fusion Service
-
Make Springboard Service Requests Icon Opens The Workspace Service Request By DefaultSummary: **This post was created as part of a How to Service Request (SR) How do we make the Service Requests Icon in the Springboard open the workspace version of Servi…ArunKrishna-Support-Oracle 22 views 1 comment 0 points Most recent by ArunKrishna-Support-Oracle Fusion Service