Work Orders and Service Logistics
Discussion List
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Create Submitted message is not getting updated on WorkOrderswe are trying to create Activity in OFS whenever a work order is created. We have used the prebuilt integrations from market place for this job. We were able to successf… -
maintenanceSummary: Content (required): Version (include the version you are using, if applicable): Code Snippet (add any code snippets that support your topic, if applicable):Venkat Mynampati-Oracle 2 views 0 comments 0 points Started by Venkat Mynampati-Oracle Fusion Service
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Part details section in Service Request Redwood User experienceSummary: Unable to find 'Part details' section in Service Request Redwood User experience. Content (required): We have enabled the Redwood user experience in the service…
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How to retrieve signature details via integration when form is submitted in Oracle Field Service?Summary: We are storing signature of contact in oracle field service application. And we want to store this signature field to Oracle Engagement Cloud via OIC integratio…
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How to control the Sales Order Sequence for the Sales Orders created against Service RequestSummary: We would like to control the Sales Order Sequence against the Orders created against Service Request Content (required): We are trying to control the sequence a…
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Is it possible to validate Indian Defense PAN/GST number using Validation Rule?We are validating the Normal PAN and GST number as per the GST/PAN number format provided by Government portal, Attaching PDF. But No information available for Defense P…
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Can we import records for Parts Detail under Service Request via Import Mgt or FBDI?Summary: Want to know if the Parts Detail record can be imported by any means. Content (required): We can create manually parts detail records from RMA and Shipment line… -
How to auto populate Time Zone filed on Field Service Work Order with Work order creator's Time ZoneSummary: Content (required): Time zone is a required field on field service work order. Also, every user has set their preferred time zone set under their regional setti… -
Best Practice for IB Customer Asset returnedSummary: What is the best practice of managing Customer Assets which are returned by RMA? Content (required): Current behavior we noticed is that following RMA Receipt, …
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How can we create Assets for SN items via Transfer Orders between Orgs (and not by OM ship to cust)Summary: We would like to track assets starting when they are received into Stock (WIP completion, misc receipt, PO receipt), and then supporting Asset update upon shipm…
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Is there a way I can highlight an Internal incoming message in B2b Service cloud?Summary: Highlight an incoming message as an alert to Service Agent/technician on the B2B service cloud UI Content (required): NA Version (include the version you are us… -
SAC for Advance Exchange Depot Repair flowSummary SAC for Advance Exchange Depot Repair flowContent Hello Experts, We have a requirement to design advance exchange flow in depot repair for our customer. Please p…
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Work Order Routing Based on LocationSummary: Content (required): Hi, We have a use case where the customer doesn't have Oracle Field Service, but they still want to route the Work Orders based on the locat… -
How to perform Service Center Validation?We are trying to adapt the new Service Center in Oracle Fusion Cloud. How to perform an Entitlement Check within Service Center? or at least in the Native UI?
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How to cancel failed Field Service Work OrdersSummary: Unable to cancel Field Service Work Order that errored. Content (required): Please refer to the screenshot where the Work Order failed to create Activity becaus…
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How to create Work Orders for Service Request in BulkSummary: Customer is looking for when we supply a list of SRs and it will initiate a mass creation of WO's on all of the SR's. And also should allow them to bulk update …Niladri Roy Chowdhury-Support-Oracle 123 views 3 comments 0 points Most recent by Boaz Hayon-Oracle Fusion Service
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Consolidation of Attachments on a SRSummary: We need to consolidate the attachments from the field service works orders to the Service Request Content (required): We have multiple work orders / activity ty…
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Service Logistics Debrief OIC integration erroring outSummary: The value of the attribute ServiceActivityCode isn't valid..A 400 Bad Request Error indicates that the target service is unable (or refuses) to process the requ…
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Transfer Order is not getting generated in 'Manage Parts Requirement'Content Hi All, While trying to perform a part transfer from Subinventory to Technician trunk stock via Manage Parts Requirement functionality, Transfer order is not get…
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Can we fire a trigger from Apps Composer on completion of ESS Job?Summary: Content (required): B2B Work Orders are getting created from 'Create Service Work Orders for Preventive Maintenance' ESS job. We created a trigger through Appli…
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B2B WO Title from Maintenance Work RequirementSummary: B2B WO Title from Maintenance Work Requirement Content (required): B2B work orders are getting generated through ESS Job 'Create Service Work Orders for Prevent…
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Getting error while adding part to work order.Summary: The parts search program couldn't find the required parts. (RCL-5985034) Content (required): Version (include the version you are using, if applicable): 21C Cod…Santosh Lingannagari-Oracle 82 views 6 comments 1 point Most recent by Pradeep Tirumala Fusion Service
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How to restrict standalone work order creation in Fusion Service?Summary: How we can control that user should not be able to create standalone work order n Fusion Service? Work Order must be created from Service Request page. Content …
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How to Add new status under Work Order integration which cascaded the Work Orders to OFSC.Summary: Want to add new Status under Work Order Integration which cascaded from work order inB2B to Activities in OFSC. Content (required): Version (include the version…
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Is there a feature where i can flag the Service request as a re repair request on the Asset/SerialSummary: Business requirement is to identify rerepair cases where the same serial/unit is returned by the customer to repair center such that the supervisor can assign a…
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Why Requested Date field changes to a day before when a new Work Order is saved?Summary: Requested Date field changes to a day before when a new Work Order is saved. Content (required): Requested Date is a standard field in Work Order Object in B2B …
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How to default B2B WO Title from Maintenance Program (Oracle Maintenance Coud)Summary: B2B Field Service WOs are getting generated through ESS Job 'Create Service Work Orders for Preventive Maintenance' and WO Title is coming by default from Maint…
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if there is a way to make the work order created automatically after starting the action planNeed the work order to be created automatically after starting the action plan. -
Is It Possible to Support OFS Suspend Functionality in B2B?Question : Is It Possible to Support OFS Suspend Functionality in B2B? ------------------------------ Body------------------------------------ **This post was created as…
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How to integrate EBS Install Base Assets with B2B Service?Summary: Integrate EBS Install Base Assets with B2B Service Content (required): We are looking to integrate Install Base Assets from external EBS to B2B Service. This is…