Cloud at Customer
Discussion List
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Urgent Support Needed: Error Login to ORACLE APEX ON OCISummary: There is a problem with your environment because the Oracle APEX files have not been loaded. Please verify that you have copied the images directory to your app… -
Upgrade to paid account not workingHi. I opened my OCI account on Jun, 2024, now I am ready to upgrade to a paid account. I requested the upgrade on Jan 8, 2025 (they even charged $100 USD refundable for …
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Issues with deleted resourcesSummary: Hello, I am experiencing issues and cannot find a solution in the support documentation. Some time ago, due to problems with one of the instances, I decided to …
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May be way off-topic: Problems trying to register for OCI 30 day trialSummary: I am REALLY new here, just started to learn about and work with OCI and primarily interested in the IAM/Security area. I have been trying to register for the 30…
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Can't Access My Account. My phone bricked and I lost the authenticator codesSummary: Can't Acess My Account. My phone bricked and I lost the authenticator codes Content (please ensure you mask any confidential information): My phone bricked and …
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request to reset MFASummary: How to reset MFA. Content (please ensure you mask any confidential information): Hi Team, I lost my authentication data due to my mobile phone is broken. And th…
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Snorkel Installation on OCIHas anyone worked on installing Snorkel application on OCI SFTP for Bank Payments file transfer? We would want to understand the best approach and if any challenges/issu…
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Lost MFA - Lost Access to Mobile Device - Remove Mobile DeviceSummary: Require removal of MFA from account from Always Free cloud tier service Content (please ensure you mask any confidential information): Require removal of MFA fr…
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I can't create a new instance because of the Boot Volume.Hi, I tried to set my boot volume to 200GB with UHP target performance and auto-tune. Now my boot volume keeps on provisioning. Because it's taking so long, I decided to…
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Unable to Create oracle Free tier account even after verification token is getting debitedSummary: Unable to create OCI free tier account, After payment verification money getting debited from CC I am getting an error with default response and can't proceed f… -
"Your account upgrade is in progress. " for a week.Summary: I upgraded my account about a week ago, but it has been stuck on the following page ever since. Can anyone help me with this issue? "Your account upgrade is in …
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Can not create Policy to process P2TSummary: Authorization failed or requested resource not found. Content (please ensure you mask any confidential information): Dear Oracle Team, We process to P2T self-se… -
I Can’t create instanceHello I am trying to create a new instance but I can't. I just get this message below. I don't know why. I have been trying for more than a month. I was hoping for any h…
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Help with MFA reset on OCI free tierHi, I can't access my Oracle Cloud Free Account because my phone number has changed. And the credit card associated with my account has expired. I now have a new card, b…
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Error adding a payment methodI don't have any payment method. When I try to add a credit card payment method, I enter all the correct data, but when I save the following error appears: "One or more …
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can not get recovery emailI forgot my password for Oracle Cloud, when i want to get email to reset the password, my email address can not receive the password reset email, check my spam folder,no…
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How to solve Invalid passcode MTA in the Oracle Cloud InfrastructureFor several days I have been trying to login in my Oracle Cloud Infrastructure. Then I put user and password, so I get a page asking 2-Step Verification. Until here ok, …
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Unable to delete compartmentSummary: I cannot delete any compartment, empty or not. I dont have any policies. I even created a compartment and tried to delete it to not avail. When inspaecting the …
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My Oracle account upgrade is in progress. It's been a long time, more or less 2 monthsSummary: My Oracle account upgrade is in progress. It's been a long time, more or less 2 months. The $100 USD charge was made correctly but I don't see the account upgra…
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tenancy login credential resetSummary: Hi There, Am not able to login my clod account. Getting invalid username password error. Tried to reset the password and not receiving the mail to my Gmail. Nee…
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I can't login to my oracle account...Recovery email was changed... Hacked AccountSummary: I contacted support becuase i wasnt able to receive my recovery email, they said "my account recovery was deactivated" and had to contact technical support whic…
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Issue with Password Reset for OCI AccountSummary: Not receiving password reset link to Gmail Content (please ensure you mask any confidential information): Dear Oracle Support Team, I am experiencing issues acc…
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Oracle Authenticator mobile lost | Disable 2FA | MFA | MFA BugHi Team, I am currently using the free tier Oracle Autonomous Database. Unfortunately, my phone was lost recently, and the MFA and two-way authentication were configured…
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Urgent: Possible Account Hacked - Need Help Regaining AccessHi Support, I believe my Oracle account might have been hacked
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Unable to delete compartmentSummary: Getting failure when trying to delete a compartment Content (please ensure you mask any confidential information): Trying to delete a compartment I had setup fo…
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Unable to create a OCI free account in Colombia RegionSummary: I'm trying to create a free Oracle account, but it seems that when I select Colombia as the region, the payment verification window does not appear. I tried usi…
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I can't login OCI.I am studying OCI using my always free account. I deleted unused resources, but there is a problem that I can't log in later. I also tried to reissue the password. I thi…
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can't find out tenancy name, lost access to my old emailSummary: forgot my tenancy name and can't access the email i created my account with Content (please ensure you mask any confidential information): my original email is …
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Cannot restart instanceSummary: Instance became unresponsive after Toronto problem today. Tried to restart it but it fails. Content (required): The instance in question is OCID: ocid1.instance…
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Not receiving a password reset email/linkSummary: I'm not able to reset password Content (required): I tried to reset my password on forgot-password page (https://idcs-a703c3e95a3640c9adb9e91048dcbe25.identity.…