System Admin and Configuration
Discussion List
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B2C Service Customisations CI/CD ProcessCI/CD based automated development process envisages faster and frequent delivery of software features to live production. With Continuous Integration (CI), code could be…Jacob George-Oracle 135 views 6 comments 1 point Most recent by Jacob George-Oracle General Technical Discussions -
Contact source - KimportHi folks My marketing team have been analysing all our contacts and where they came from. I've been able to answer most of their questions using the Contact Source field…
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How to shut off rules automatically in test environment?Summary: We have escalation rules that I don't want to fire in when we clone our production environment to a test environment. How do I get the Advanced Business rules t…Scott Heidenreich 32 views 2 comments 0 points Most recent by Scott Heidenreich General Technical Discussions -
Ad Hoc Form DistributionSummary: How to send questionnaires/forms one a one-off/ad hoc basis. Content (required): We've been trying to figure out if there is a way to send something along the l… -
Send confirmation email to customer when they register their assets in Customer Portal or by Agents.Summary: Hi there, I wonder if there is a way that we can send a confirmation email to the customer when they register their assets? (From the Customer portal or by Call…Vincent Lin 32 views 4 comments 0 points Most recent by Steve Garvert-Support-Oracle General Technical Discussions -
So i just learned today They are sunsetting Rightnow / service cloud/ cx/whatever its called now.Summary:It looks like this is a product you can no longer buy, you can only purchase fusion and it will eventually stop being supported. Im wondering why there wasnt any… -
Is there anyway to apply bui extension in Script(is like a workspace)Summary: Hi There, I have a script that is like a workspace. The script is live in the "Script folder" folder in .Net Console. I would like to add a BUI extension there.…
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Upgrade testing on test site instead of upgrade siteSummary: Does anyone have experience testing their upgrades on a test site instead of the upgrade site? Anything we should watch out for or potential issues with doing t…Christian UoA 21 views 2 comments 0 points Most recent by Thom Blake-Oracle General Technical Discussions -
Search Knowledge Base in BUIContent As per the documentation "Click the Search the Knowledge Base magnifying glass icon to the right of the incident workspace. By default, the answers that display … -
Input Mask on Customer Portal config.Summary: Hi There, I wonder if anyone has a similar situation to me, and if you guys know any config I need to change to be able to resolve my issue. I recently applied …Vincent Lin 22 views 1 comment 0 points Most recent by Steve Garvert-Support-Oracle General Technical Discussions
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Is it possible to hide the end user visibility on sub products when customer is submitting incidentSummary: hide the end user visibility on sub products when submitting incident Content (required): Is it possible to hide the end user visibility on sub products when cu…HRCallahan 12 views 1 comment 0 points Most recent by Steve Garvert-Support-Oracle General Technical Discussions
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display field within a 30 day window of variable dateSummary: How to auto-populate / display a field on an incident workspace with a variable date from the organization workspace. Content (required): Field only needs to sh…HRCallahan 31 views 1 comment 0 points Most recent by Steve Garvert-Support-Oracle General Technical Discussions
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Can we auto-populate the cc or to field with a custom list of addressesSummary: Using workspace rules, can we use perhaps create a button that will automatically add a list of certain addresses to the to or cc field? We frequently copy the …
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Enable standard text in BUISummary: Hi Here, I am wondering if i missed anything when we move from the .Net console to BUI. We try to insert some text in the hot key field at the standard text. Bu…
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Is there possible to change the wording on Field when there is a error or warning from Oracle?Summary: Is there possible to change the wording for the warning message below for the Email field? Thank you Version (include the version you are using, if applicable):…Vincent Lin 21 views 1 comment 0 points Most recent by Nika Gerson Lohman General Technical Discussions
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Create a report to show latest status and previous statusSummary: Hi Community, There is a requirement to create a report which should basically identify the date the SR was set to the previous status, followed by the date the…Manjit Singh Arora-Oracle 32 views 3 comments 0 points Most recent by John Hardin-Oracle General Technical Discussions
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Can we can change the color in Incident's message tab?Summary: Is there any way we can change the panel color in the message tab? In the right panel, we can see that for respond and receive's Message panel color is pretty s…
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CTI Extension in Browser UI - Agent Browser UI ExtensibilityHi Community, Am currently developing a CTI extension in the Browser UI using the below guide https://community.oracle.com/customerconnect/discussion/89612/cti-extension…
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0Can we show row count in Dashboard's TabSummary: Hi Guys, I wonder can we display row count in Dashboard's tab? I know we can do it in workspace's tab. But I am not sure if we can do it in Dashboard's tab. Ver…Vincent Lin 1 view 1 comment 0 points Most recent by Megan Akins-Support-Oracle General Technical Discussions
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Count Number of Attachment in Message tab.Summary: Hi Guys, Is there a way to display the number of attachments in the "message" tab like the screenshot below on the right side? The screenshot below are the same…Vincent Lin 31 views 1 comment 0 points Most recent by Premkumar Sabarinathan-Oracle General Technical Discussions
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View and track changes to Custom Menu itemsHi, We would like to track the changes made to the custom menus in our site. Is there a way to see who added the new value and when. At least if we can fetch these detai…Padma Varadarajan 11 views 1 comment 0 points Most recent by Premkumar Sabarinathan-Oracle General Technical Discussions
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Edit or Add a new Thread Channel entry in the WorkspaceI would like to know if it is possible to add a new or edit a Thread channel in the Workspace : Thank youLeonardo Santos 22 views 1 comment 0 points Most recent by Premkumar Sabarinathan-Oracle General Technical Discussions -
Can we disable Emailing link icon?Content (required): Hi Guy, I wonder if we can disable the emailing Link icon in the contact's Email address. We want to prevent agents send direct emails from their ema…Vincent Lin 1 view 1 comment 0 points Most recent by Nika Gerson Lohman General Technical Discussions
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Is there anyway i can remove the up and down arrow in a workspace integer field?Summary: Hi guys, Is there any way I can remove the up and down arrow in a workspace integer field? Version (include the version you are using, if applicable): 22a
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Error message on workspace: "add link/text is not supported for current active workspace"Summary: Hi Guys, I am trying to add a Standard Text to an email/response and I get the following error. "add link/text is not supported for current active workspace" I …
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Compare Data Models?Summary: Did anyone ever figure out an easy way to compare two data models (Object Designer) of two environment? Content (required): We have developed (a lot!) in one of…Nika Gerson Lohman 12 views 3 comments 0 points Most recent by ShilohMadsen General Technical Discussions -
Oracle Service cloud BUI accessibility question for Screen reader.Summary: I wonder whether we can change the field name from a screen reader. That is because when my Agent uses a screen reader, he try to select the field he needs from…Vincent Lin 2 views 1 comment 0 points Most recent by Premkumar Sabarinathan-Oracle General Technical Discussions
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Customise look and feel of Surveys in OSvCOverview Customers often prefer having their surveys branded similar to their actual web-sites in order to create a seamless experience to their end-customers. This arti…Dileep Mudadla-126032 101 views 5 comments 4 points Most recent by Justin_D General Technical Discussions
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Knowledge Advanced (KA) Authoring and Search Administration components are deprecated in the .NETSummary: Knowledge Advanced (KA) Authoring and Search Administration components are deprecated in the .NET Agent Console Content (required): Environment: Oracle B2C Serv…Peter Tebbenhoff -Oracle 11 views 1 comment 0 points Most recent by Megan Akins-Support-Oracle General Technical Discussions -
Knowledge Advanced - feedback process (2)Summary: Feedback communication between content writers / owners and users - how to enable this on the Portal? Content (required): I've seen an option to 'Acivate discus…