Configuration
Discussion List
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Sharing activities between techniciansContent Apart from the route assigned to each technician we would like to have a pool of low priority activities common to all the technicians of the group. They should … -
Rearrange activity status groups in routeContent Is there a way to define the order with which we are seeing the groups in the technician's route? For example, we would like to see Pending and Non scheduled bef…
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Digital signature custom formSummary Sending Digital signature custom form to CustomerContent Hi Experts, We have a requirement where the user wants to send a custom form to the customer on email. C… -
Handling Past ActivitiesSummary How to 'End' a past activityContent Our customer business is hydrovac and their field resources used to go on field, do the work and then fill out few forms at t… -
19B Upgrade Observations/IssuesContent Hi All, Now that 19B is released and all will be running a series of regression tests, I thought it would be useful to share any observations and/or issues that …
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OFSC Open Source Developments - Data LoaderContent Hello OFSC community. A few have asked me about using the data migration and management tool I built for OFSC. Apologies if I didn't respond, I have just been ve… -
IOS/Android application Cache ManagementSummary How cache is managed on IOS/Android applications?Content Please can anyone guide how the cache is managed for IOS/Android mobility apps? If I take a picture and …
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Hiding Maps form mobility landing pageSummary How can i hide Maps section from the mobility landing pageContent Please can i know how can i hide Maps section from the Mobility landing page? Thanks Version 19A
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Restricting field technician to not edit resource infoSummary how to restrict field technician to not modify user and work skillsContent How can i restrict my field technician to not modify its user details, calendar info a…
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Allowing 'Cancel' conditionalSummary Allowing 'Cancel' activity option to specific users based on visibility ruleContent Please can we allow cancelling of activities based on conditions? Our require…
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Error on canceling an activitySummary When i try to cancel an activity i get "Operation is not permitted. Please relogin. If problem persists contact technical support.."Content I am trying to cancel…
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Have visibility only of the activity started or the next pending (not both)Summary Have visibility only of the activity started or the next pendingContent we apply a filter with "pending_activity order" < 2, and the technician has visible the a…
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Default values in Form EditorSummary Setting a default service window or time slot in the Add Activity screenContent I'm attempting to identify how to set a default value for "time slot" for activit…
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Test in Production InstanceContent Hi Gurus, It is uncertain to test our configuration in prod instance. To know our configurations are working fine in prod before delivering to the customer, how …Madhumitha Thinakaran-81772 37 views 3 comments 0 points Most recent by tanuj saxena-126243 Field Service
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Only order activities by Service WindowSummary How can we configure OFSC to only order appointments based upon the service window?Content Hi OFSC brains! I've been doing a proof of concept in one of our offic… -
Deployment from one environment to anotherSummary How to do deployment from one environment to anotherContent Please can someone share the steps/checklist/deployment document that can be used to migrated build f…
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Search activities in the pastContent We cannot search activities in the past. Is it not supported or is it something not configured properly from our part? We are using OFSC application screens for …
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Loading resources via csv/excel filesSummary can we load operators/vehicles in via csv/excel files?Content We have a requirement to load resources in field service via csv/excel file. Is there a way to impo…
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Set time using application screensSummary Set time using application screensContent Hello all! We are working with the new application screens for the dispatcher role. Has anyone found how users can edit…
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Complex resource calendars using application screensContent Using Calendars from the new application screens (from mobility) https://docs.oracle.com/en/cloud/saas/field-service/19a/faaca/dispatcher-activities.html#c_manag…
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AutoRouting: limit resource timeSummary How do I limit the time of a resource to two random days?Content Hi! For the current support I'm providing, I have to enable AutoRouting in Field Service Cloud. …
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Restricting Field Technicians to Access Core ManageSummary Can we restrict field operators to not login/use core manage application?Content Our requirement is not allow field resources to login and use core manage applic…
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Substring in Set Property?Summary Substring in Set Property Message ScenariosContent Can I configure a message scenario set property step with a substring of an existing property? Version 19A -
Restrict "Move Activity" based on Property conditionsSummary Restrict "Move Activity" based on Property conditionsContent We have a new requirements to restrict the "Move" or "Reschedule" activity in OFSC Manage and Mobili… -
Making an Inventory property available in Activity screenSummary Making an Inventory property available in Activity screenContent In End activity form, we need to configure a default validation based on an Inventory property. … -
Creating Users in OFSCSummary Users creation template for OFSCContent Please can anyone share template for the user's setup which i can share to client to acquire users and their roles and re…
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Using actions in Manage from Mobility for DispatchersSummary Using actions in Manage from Mobility for DispatchersContent We are trying to switch to using Mobility instead of Legacy Manage for Dispatchers since this is wha…
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Custom Forms ActionsSummary Add Action on Custom FormContent Hello, I am trying to figured out if is it possible to Submit a Custom Form 1, and then opens a Custom Form 2. I need to create … -
Supporting Activity tasksSummary Visibility and edit option of sub-tasks in activity (dispatcher and technician)Content We are integrating with Siebel from where we are getting tickets (OFSC Act…
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Custom FormsSummary Add inventory properties on Custom FormsContent Hello All, I am hopping to understand if is it possible to add properties from Inventory Entity in a Custom Form …