Configuration
Discussion List
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Deleting Resource TreeSummary Is there a way to Delete resource TreeContent We have migrated our build from Dev env to Test env. As it was dev env so there are lots of resources in our Resour… -
Not sure what is a small arrow head meansSummary Please can someone explains the meaning of some arrow head?Content Please can someone explains the meaning of some arrow head? In below screenshot. Version 19B
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Disabling activity 'Move' conditionallySummary Can we enable/disable Move action based on a certain field value?Content Can we enable/disable Move action based on a certain field value? Currently, user can mo…
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OFSC Triggers are taking too long to reach to OICSummary Its taking around 2-3min to reach OFSC to OICContent Its there a setting in OIC or OFSC to do instant integration flow execution in OIC? What I mean is that curr…
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Capturing Customer Inventory using BLOCK Type "customer_inventory"Summary Customer Inventory is not being returned using the BLOCK Type "customer_inventory"Content Hello, I am trying to return a list of the inventory in the customer po… -
Holidays in OFSCSummary How holidays for two different countries work?Content We have both Canada and US technicians in OFSC. How can we manage holidays for these two different countrie…
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Core Application reportsContent Hello, Can I get the same reports to Core Application which were in Legacy manage (see attached picture)? Thanks, Antero Version 19B
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move orders so that they are not considered by routingSummary It will be possible to move orders to a type of resource that routing does not consider.Content Our client handles suspended orders that can go several days with… -
Login Policies: Max SessionsSummary What is the significance of Max Sessions in Login PoliciesContent What is the significance of Max Sessions in the Login Policies. I understood it like, we cannot…
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See order identifier, when suspending activity.Summary See order identifier, when suspending activity.Content Hello, Our client is using the identify activity by to randomly select work orders. https://www.screencast…
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Warehouse ActivitiesSummary Choose the best warehouse (activities) according to the route of the techContent Hi everyone, I explain better the customer requirements: The OFSC have to choose…
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message to confirm the selected order dataSummary message to confirm the selected order dataContent Hi !! Our client at the time of selecting the next work order, needs to be able to confirm through a message or…
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How to Set Custom Activity Status?Summary Custom Status creationContent Hi team, Is there any documentation or steps available to change or configure the below scenario? To set or change the status of th… -
Start orders randomlySummary Start orders randomlyContent Good Morning , Currently we have 10 orders visible by technician. View image : https://www.screencast.com/t/gIrt4KQTEe2O We require …
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change screen of pending orders in toa mobilSummary change screen of pending orders in toa mobilContent good morning In mobile TOA The pending orders screen can be modified? https://www.screencast.com/t/Yy8yrKyh I…
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Hiding "end activity" if no inventory items added and populating field according to added itemsContent Hey, First question: We have a situation that we don't want technicians to complete activities without adding any inventory items. So basically if ActualAmount =…
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Map Display - Inconsistent Satellite ViewSummary Map Display - Inconsistent Satellite ViewContent Hi All, About to raise a SR related to inconsistant maps display in the Core App. Some users cannot toggle betwe…
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Assignment based on inventory partsContent Hi Gurus,Please state if this scenario can be done. If yes can anyone elaborate in how to do it.While creating a activity the manager will assign few parts to th…
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Passing items from omc to ofscContent Hi Gurus,Can we integrate Oracle inventory cloud or Oracle maintenance cloud with field service application. Reason I am asking is , when the items are added in …Madhumitha Thinakaran-81772 19 views 0 comments 0 points Most recent by Madhumitha Thinakaran-81772 Field Service
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Massive download of TOA imageSummary Massive download of TOA imageContent Good Morning, We have our client who needs to download massively the images that from mobile phones are taken by field techn…
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Making workskills as readonlySummary how to make workskills as readonly?Content Is there a way to make workskills as readonly so that a user can see the workskills but should not be able to alter it…
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Implications of Overnight work settings in business rulesSummary what are the implications of Overnight work for setting value of 23 hours?Content Our requirement is that technicians should be able to close/End their activitie…
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Filtering Activities on the Map ViewContent Does anybody know if there is a way of filtering activities in the map view when looking at activities assigned to a bucket or another resource. As per the scree…Chris Phillips-119714 37 views 3 comments 0 points Most recent by Stewart Logan-132577 Field Service -
Getting Assisting ActivitiesSummary how to get assisting activitiesContent Is there a way to list the assisting activities for a team? I tried via API but i could not get them neither i can get tea…
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Field text received half from Mobility to Core ManageSummary Activity closing details received half on Core Manage Activity details screenContent Hi, Can any one tell me which is the field i need to check for the below iss…
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Using message scenario to suspend and move activitiesSummary How to suspend a single day activity and move same to the following day using message scenarios?Content Hello, I have a single day activity which when suspended,…Noorshabah Ramjanee-118147 33 views 2 comments 0 points Most recent by Austin T Keller Field Service
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Forms - Add button to Custom FormSummary Forms - Add button to Custom FormContent Hello Experts, I am using for the first time Forms & Plugins. I created one custom form(not plugin) and also included it… -
Is it possible add a custom plugin button on Add Activity form?Summary Is it possible add a custom plugin button on Add Activity form?Content I create a custom plugin and i want to use it on add activity form. There is any way to in…
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Working on past activityContent Hi Gurus, As per OFSC functionality we know that the past activity cannot be moved or cloned. That particular activity will stay in the technician bucket forever…
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Message scenario: add_activity also sends message when moving activityContent Hello, I want to send email to certain technicians/dispatchers via OFSC Email message scenario, whenever an activity with certain conditions is created to OFSC. …