Configuration
Discussion List
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How to delete property value using message scenario?Summary: **This post was created as part of a How to Service Request (SR) ------------------------------ Body------------------------------------ When an activity is sus… -
How Oracle Field Service Works with Different Time Zones?Summary: **This post was created as part of a How to Service Request (SR) We need to understand how field service works with different time zones. Can someone please hel…Fernando Parreira-Support-Oracle 51 views 1 comment 0 points Most recent by Fernando Parreira-Support-Oracle Field Service -
Search activity using activity idSummary Search activity using activity idContent We are setting up the activity search (from Business Rules) and we have noticed that it does not work with the activity … -
Can I add property "user_type_id" to Workflow's Step's in the "Show completed when" section?Summary: ------------------- This post was created as part of a How to Service Request (SR) ------------------- Content (required): I want to add property "user_type_id"…
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How to change the Time Slot on an activity via Message ScenariosSummary: We'd like to modify the Time Slot on activities, during specific situations, and would like to use message scenarios to do so. Content (required): There are spe… -
Admin role to configure permissionsSummary: **This post was created as part of a How to Service Request (SR)** Content (required): "An admin user type has been created in the Test1 instance and we want to…
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Property not related to any entitySummary: **This post was created as part of a How to Service Request (SR)** Content (required): Would be any way to create a property that could be used globally and not…
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Modify completed activitiesSummary: **This post was created as part of a How to Service Request (SR) ** Content (required): Information update can be submitted in activity History, despite being i…
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Duplication - Link TemplateSummary: How to avoid duplicate linkage happening from the link template. Content (required): Linking is happening more than once with the same parent and it should be o…Deepak Prakash 41 views 1 comment 0 points Most recent by Lucian Spiridon-Support-Oracle Field Service -
Parts search Program getting to error (document is attached)Summary: Parts search Program getting to error while adding part to the SR as part of field service Content (required): Document is attached to show the steps We have ve…
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Disable button after one clickSummary: **This post was created as part of a How to Service Request (SR) ** Content (required): "Please advise if there's a way to disable the Submit button after click…
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How does 'Not Done activity' compare with 'Suspend activity'?Summary: Does anyone know where I can find OFSC documentation that explains in more details how 'Not Done activity' works? It sounds like it would be very similar to 'Su… -
Delete enumeration values of a property via APISummary: **This post was created as part of a How to Service Request (SR) ** Content (required): "Is there any API to delete enumeration values of a property? I am not s…
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Synchronous REST API Calls to middleware from OFSCSummary How to make synchronous rest api calls to middleware/external application?Content In our application, we are OFSC integration with OICS (oracle integration cloud… -
How to rename instance?Summary: Hi! I was wondering if it's possible to chance our instance URL for OFSC from old_instance_name.etadirect.com to new_instance_name.etadirect.com ? Is that diffi…Alexander Salnikov-Oracle 41 views 1 comment 1 point Most recent by Alexander Salnikov-Oracle Field Service
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How to Identify if a given activity was processed by RoutingSummary: We have a scenario where we have scheduled a Bulk Routing and then followed by Sequential Routing, say when the Bulk routing started the run there were 10 activ…Srikanth Venkatasubramanyan 51 views 1 comment 0 points Most recent by Srikanth Venkatasubramanyan Field Service
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Does OFSC support the "LEFT/RIGHT" functions in visibility conditions?Summary: We need a visibility condition based on the last character of a string. Content (required): Lets say for example we want to display a text message when a user i…
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Oracle B2B Service and Service Logistics application configurationSummary: Error while Oracle B2B Service and Service Logistics application configuration in OFSC Content (required): There are four auto-configuration steps as part of en…
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Compound Work zone key in Oracle Field ServiceSummary: Content (required): I am trying to use both City and Zip code as work zone key (Work Zone Key: ZIP/Postal Code(6, case insensitive) + City(4, case insensitive).…
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How can I pass the current date & time to a field when a user does 'Enroute' for an activity?Summary: When a user does 'enroute' for an activity, we want a specific field to have the current date & time value. Content (required): In chapter 3 of "Administering O…
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Can a message step create an activity?Summary: Is there a way to create an activity by using a message step? Content (required): We would like to have a specific activity (internal activity) created automati…
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Can I add visibility conditions to button Submit ?Summary: **This post was created as part of a How to Service Request (SR) I need to add visibility conditions to the button submit at Context End Activity to only allow …
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List of values of document type in OFSC -B2B OKMSummary: List of values of document type in OFSC -B2B OKM Content (required): After integrating or set up B2B OKM to OFSC, and search article with key words facet with d…
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How to migrate service organization to FusionSummary: Looking for some pointers how define the service organizations in fusion Content (required): We have currently defined Service Organization and Operations separ…
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What launch condition is used to trigger a message when an activity placed in "En Route" status?**This post was created as part of a How to Service Request (SR) Summary: We'd like to use "En Route" as a launch condition for Message Scenario. "En Route" Support feat…
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Valid property email formatSummary: Hello community; Do you know if exist a regular expression at the level of a String property type and Email GUI, which allows validating that the format of an e… -
Visibility condition using 'contains' operative with multiple valuesSummary: How can we add multiple values in a visibility condition that is using the 'contains' operative? Content (required): When a visibility condition uses the 'in (e…
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Customization: We need to capture how long a actvity remains in the same bucket.Summary: We need to capture how long a actvity remains in the same bucket. Content (required): We need to capture the ageing an activity in the bucket level in one of th…Deepak Prakash 51 views 4 comments 0 points Most recent by Renato Kermentz-Support-Oracle Field Service
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Changing login type from SSO to non-SSO for multiple users (bulk)Summary: Is it possible to change the login type from SSO to non-SSO for multiple users at once (group action)? Content (required): We recently had to temporarily switch…Marc Arseneault 51 views 1 comment 1 point Most recent by Kevin Cayetano_OFS Support-Oracle Field Service
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Alert based on SLA endSummary: **This post was created as part of a How to Service Request (SR) ** Content (required): The customer is requesting an alert for when the time to attend the Work…