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move orders so that they are not considered by routing — Cloud Customer Connect
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move orders so that they are not considered by routing

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edited Jul 29, 2019 9:24PM in Field Service 1 comment

Summary

It will be possible to move orders to a type of resource that routing does not consider.

Content

Our client handles suspended orders that can go several days without attending.

We need to be able to separate these orders from their original buckets and pass them to another one called "suspended" or something similar without routing taking these orders into account.

They are currently handled in a bucket but, routing when considered, it obviously routes them again.

The client needs to be able to locate in some type of resource the orders that are suspended and that are not routed by the system. They will manually locate them in the corresponding technician.

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