Dispatch Functionally
Discussion List
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Upcoming Webinar: Oracle Field Service 23A Release Deep Dive (February 14th, 2023)PLEASE NOTE: The details in the actual event post are currently being updated, but the webinar is in fact for the OFS 23A Release on February 14th 2023 at 9:00 PST Summa… -
Alert based on SLA endSummary: **This post was created as part of a How to Service Request (SR) ** Content (required): The customer is requesting an alert for when the time to attend the Work… -
Which service update will my production environment receive in a quarterly update?**This post was created as part of a How to Service Request (SR) Summary of the question: In the upcoming quarterly update for my production environment, which service u…Gustavo Guarin - Support-Oracle 6 views 1 comment 0 points Most recent by Gustavo Guarin - Support-Oracle Field Service
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Can I reschedule an activity which is in the past ?Summary: We are trying to reschedule an activity which was scheduled for a past date. For example, if an activity is scheduled for today and it has not been handled/work…Renato Kermentz-Support-Oracle 21 views 1 comment 0 points Most recent by Renato Kermentz-Support-Oracle Field Service -
Why is the activity location on OFS different from Google Maps ?Summary: We have recently reported a wrong geolocation to Google Maps. We have been informed that it has been corrected, but it's not appearing on OFS - i.e. OFS still s…Renato Kermentz-Support-Oracle 27 views 1 comment 0 points Most recent by Renato Kermentz-Support-Oracle Field Service
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Is it possible to disable the property hint for a specific user type?Summary: Is it possible to disable the property hint for a specific user type Content (required): Property hint displays information when a user hovers over the field na…
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Expand the width of the columns in Dispatch ConsoleSummary: **This post was created as part of a How to Service Request (SR) ** Content (required): 22D Version (include the version you are using, if applicable): Is there…
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Scheduled ReportsSummary: **This post was created as part of a How to Service Request (SR) ** Content (required): Is the 'Scheduled Reports' option configured somewhere? Can I add or rem…
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Tracking available for Update LocationSummary: Looking for tracking/API capability for Update Location function Content (required): Is there any tracking to the address correction (activity_update_location) … -
How can dispatchers/operators set an Activity as Not Done?Summary: I'm trying to configure "Not done" standard action screen for an specific UT **This post was created as part of a How to Service Request (SR) Release: NA Summar…Juan Cruz-Support-Oracle 2 views 1 comment 0 points Most recent by Juan Cruz-Support-Oracle Field Service
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Duplication - Link TemplateSummary: How to avoid duplicate linkage happening from the link template. Content (required): Linking is happening more than once with the same parent and it should be o… -
REPLAY NOW AVAILABLE: Field Service 22D Release Deep Dive WebinarSummary: Product Management reviews new features in the 22D release of Oracle Field Service. Content: Watch our webinar for an overview of new features and product demos…
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How to track who moved resources/buckets on OFSSummary: **This post was created as part of a How to Service Request (SR) Content (required): We would like to find who moved a specific resource/bucket but can not find… -
Activity OrderingHi All, We have a use case, when two activities are assigned to a technician on the same day, the first activity will be moved to the second position and the second acti…
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Routing doesn't assign activities to some techniciansSummary: Routing plan leaves some technians without activities multiple times. Content (required): Hi community we are testing some routing plans to assign three differe…SUUM Technologies 23 views 1 comment 0 points Most recent by Fernando Parreira-Support-Oracle Field Service
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Replay now available: Field Service 22C Release Deep Dive Webinar (August 16th, 2022)Summary: Product Management reviews new features in the 22C release of Oracle Field Service. Content: In case you missed it, watch our webinar recording for an overview … -
How to delete an activity on Oracle Field Service (OFS)Summary: I want to delete an activity on Oracle Field Service. Is this possible ? How ? Content (required): **This post was created as part of a How to Service Request (…Renato Kermentz-Support-Oracle 11 views 1 comment 0 points Most recent by Renato Kermentz-Support-Oracle Field Service
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How to hide the map on the Activity Hint in OFS.Summary: **This post was created as part of a How to Service Request (SR) Content (required): For certain dispatchers (user type) we need to hide the location details, a…Shawn Call-Support-Oracle 22 views 2 comments 0 points Most recent by Shawn Call-Support-Oracle Field Service -
Capture labor hours from each of crew members and in case of team work from all team membersSummary Capture labor hours from all crew members assigned to a single activity or operation...Content We have a requirement to push single operation along with operatio… -
Weekly Reporting instead of DailyDear Gurus, Our Business team currently does the field activity/work status on WEEKLY basis rather than daily business owing to the nature of work that they do in field … -
Message scenario launch condition for 'Stop Travel'Summary: Is there a message scenario launch condition for when 'Stop Travel' is submitted for an 'Enroute' activity? Content (required): We need to clear a specific acti…Marc Arseneault 13 views 1 comment 1 point Most recent by Renato Kermentz-Support-Oracle Field Service -
Replay now available: Field Service 22B Release Deep Webinar (May 17th, 2022)Summary: Product Management reviews new features in the 22B release of Oracle Field Service. Content: In case you missed it, watch our webinar recording for an overview …
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Best approach to work with team activities for multiple days?Summary: The client wants to create activities for multiple days and also change frequently the resources assigned. Content (required): Hello Community, Does anybody kno…
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Setting default file type '.xlsx' for Activity Export (RESOLVED)Summary: How can we set file type .xlsx as the default when doing an Activity Export? Content (required): When we do a 'Export Activities' in OFSC, the file type is '.cs…
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Activity Start and End TimeContent Hi , I have to change Activity time like Start time and End time. default time set as 12 am. But i have to change the Default start time... is that possible ??? …
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Email Dispatcher with Message ScenarioSummary: Need to send a mail to bucket Dispatcher when Activity is Suspended. Content (required): We want to know what is the correct process to made this possible. In t…
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Hide Next Activity section on End ScreenSummary: The clients wants to hide this section to avoid the technician to change the order of the day's activities. Content (required): It's possible to hide this secti…
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Deactivate Route automatically?Summary: We'd like to be able to set a message step to deactivate techs' routes automatically Content (required): We have a large number of techs each day that we do not…
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Replay now available: Field Service 21D Release Deep Dive Webinar (November 16th, 2021)Summary: Product Management gives an overview of the new features in the 21D release of Oracle Field Service. Content: Oracle Field Service Product Management hosted a l…
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Upcoming Field Service 21C Release Deep Dive Webinar - Join us on August 17th!Summary Join Product Management for an overview of the new features in the 21C release of Oracle Field Service Content Oracle Field Service Product Management is wil…