Correspondence
Discussion List
-
How can we customize the Dunning letters?Summary How can we customize the Dunning letters?Content Hello, I need to modify a dunning letter to include the company logo and other legal texts. How can this be done… -
Dunning for site A is sent with address from Site BSummary: We are sending dunning letters per site. The correct invoices are found, but the address shown on the letter is not correct. How can I change the config so addr…
-
Can we skip a step in Staged Dunning?Summary: Hi It is possible to skip a step for an individual invoice in Staged Dunning? Say an invoice is at dunning step 2 and we want that invoice the send dunning 4 ne…Bo Tøpgaard 13 views 1 comment 0 points Most recent by Vitalie Rusanovschi-Oracle Receivables & Collections
-
System not triggering 2nd staged dunning letter by using different templateSummary: I have configured staged dunning in one business. System send first letter by using soft template. I processed few more transactions for same customer. System s…
-
SQL Select Query to Oracle SaaS TablesSummary Aside from OTBI, BIP or BI Analysis - is there another way to query-select SaaS Tables? Like an Oracle-provided Tool or 3rd Party ApplicationContent Hello, Aside… -
Send Dunning Letters- Dunning Delivery ErrorSend Dunning Letters is ending in Error, the Dunning Letter is generated as a PDF in the subprocess, but delivery is failing. The error details in Dunning Delivery proce…Sharath Jayanna-Oracle 14 views 2 comments 0 points Most recent by Sharath Jayanna-Oracle Receivables & Collections -
Print Receivable Transactions - email not securedSummary: We would love to be able to use Oracle to send our customers their AR Invoices via email but can't do so because our attachments can include PHI or PII and thes…
-
How to include unapplied receipts on Dunning letters?Summary: When using AR Dunning letters (no strategies), the customer's unapplied receipts are not included on the Dunning letter. This is possible in EBS, but is there a…Abe deBeer 3 views 3 comments 0 points Most recent by Karan Dass-Support-Oracle Receivables & Collections
-
Default Revenue account for Credit Memo lines not defaulting correctlyContent Hi Would like to kindly seek help as when we are creating a credit memo, the default revenue account combination is not exactly defaulting as some of its segment…JOHANN CHRISTIAN MORDENO 3 views 2 comments 0 points Most recent by Krishna Sharma Receivables & Collections
-
Promise to Pay - InstallmentsContent If a customer has an invoice due for $5000 and we have created a promise, to pay 1000 this month, 1000 next month September, 1000 in october, 1000 in november, 1…
-
Create Promise - You must enter a promise date between 13/08/2021 and 12/09/2021. (IEX-615088)Content While creating a promise, I am getting this error - You must enter a promise date between 13/08/2021 and 12/09/2021. (IEX-615088) which says that I can enter the…
-
New 21B feature: custom email bodyContent Hi, We would like to take advantage of the 21B new feature for customizing the email body of the reminders. I have setup a custom email body (HTML format) in Man… -
How to remove or skip the collection task pre wait timeSummary How to remove or skip the collection task pre wait timeContent Hi team, I need your help to remove/skip the collection task pre wait time, as it is not allowing …User_L54HL 16 views 1 comment 2 points Most recent by Daniel Stanislav-Oracle Receivables & Collections
-
Dunning letters going into junk foldersSummary Dunning letters going into junk foldersContent Any dunning letter sent from advanced collections is ending up in customers junk folders. customers have corporate… -
Customer Email addresses....best practiceContent Hi We find it a bit confusing to understand Oracles best practice when it comes to email addresses. According to (Doc ID 2692256.1) the following applies: Please…
-
Different dunning layouts for two groups of customersContent Hi My customer has got two groups of customers and each have got separate dunning layouts. How can I configure staged dunning for the two groups? Thanks in advan…
-
Custom BI report - burstingSummary Bursting a consolidated customer statement (AR)Content Hi, We have created a custom BI report by using AR transactions and receipts table, and would like send a …
-
Failed Dunning Letter emailsSummary How do we monitor emails to customer?Content We have a dunning letter that in the collections workbench (History > Correspondence) the notification is showing as…
-
Collections - Email Dunning Letters in language of the customerContent Does anyone know if it is possible to send the emails of the Dunning Letters in the language of the customer? I don't think so because the subject and body of is…
-
Page background image not appearing in BI Publisher previewsSummary Page background image not appearing in BI Publisher previewsContent I have created a background image to be included on every correspondence page (invoices, dunn…RichardChan 16 views 2 comments 1 point Most recent by Kondaiah Mandadi-Oracle Receivables & Collections -
Collections or Advanced CollectionsSummary Is there an Advanced Collections in Oracle Cloud?Content We are trying to enable Collections feature for the business users. While researching on the topic the O…Sridevi Srikanth 65 views 4 comments 3 points Most recent by Sridevi Srikanth Receivables & Collections