Correspondence
Discussion List
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How to insert an email in CC of the promise to pay email which sent to clientSummary: How to insert an email in CC of the "promise to pay" email which is sent to the client? Content (please ensure you mask any confidential information): Version (… -
Send Dunning Letters - incorrect email addressSummary: What happens to dunning letters that are automatically fired for customers who have a bad or incorrect email address entered within Contacts? Content (please en…craig mercer 28 views 1 comment 0 points Most recent by Vitalie Rusanovschi-Oracle Receivables & Collections
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Failed Dunning Letter emailsSummary How do we monitor emails to customer?Content We have a dunning letter that in the collections workbench (History > Correspondence) the notification is showing as…
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Exclude from dunningSummary: We're turning on dunning for the first time. We wanted to know how to prevent customers from receiving dunning notices for transactions outside the current cycl…
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Update email roles to include dunningHi, We're looking to bulk upload and update customer email addresses. While we've worked through adding emails to customer site in bulk we're having trouble with contact…cheathsmith 21 views 1 comment 0 points Most recent by Andreea Laura Panait-Oracle Receivables & Collections
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Disputed Invoices not captured on Scoring Based DunningSummary: On Aged/Stage Dunning Configuration there is a checkbox for option to include disputed invoices. I would like to ask how to include disputed invoice if I follow…
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SQL Select Query to Oracle SaaS TablesSummary Aside from OTBI, BIP or BI Analysis - is there another way to query-select SaaS Tables? Like an Oracle-provided Tool or 3rd Party ApplicationContent Hello, Aside… -
Collection letters ErrorWhen sending the collection letters, the process ends with an error where it says "No Dunning Site Found, Looping through delinquent Billto Sites" "The contact informati…Patricia Vargas 21 views 4 comments 0 points Most recent by Patricia Vargas Receivables & Collections -
Change BIP report attached to Print Receivables Transactions Standard ProcessSummary: we need to rollout one time fix for a issue around dunning letters. This fix will be in the bursting of the "Invoice Print Report". If I make a copy of Oracle s…
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Automatic Strategy Tasks with "In Error" status - will they remain "In Error"?Summary: Automatic Strategy Tasks with "In Error" status - will they remain "In Error"? Content (required): In the last 10 days on PROD, the "Send Dunning Letters" job h…
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Custom BI report - burstingSummary Bursting a consolidated customer statement (AR)Content Hi, We have created a custom BI report by using AR transactions and receipts table, and would like send a …Sathya Kannan 65 views 2 comments 1 point Most recent by Anders W. Langholm Receivables & Collections
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Configurations required for Dunning letter delivery using emailSummary: Configurations required for Dunning letter delivery using email Content (required): I believe, we need to configure the email servers before dunning letters ema…
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Send Dunning - in Draft Mode = Yes but still sending dunning to the Customer Email in site level.Summary: Hi, We are trying to use a Draft Mode = Yes (then provide draft email) on the Send Dunning program. We have all the Dunning configuration for the Customer compl…Tsikoy Caringal 46 views 2 comments 0 points Most recent by Tsikoy Caringal Receivables & Collections
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What Does Draft Mode Accomplish For Report Send Dunning Letters?Goal: What Does Draft Mode Accomplish For Report Send Dunning Letters?Rasheed - Fusion Support Engineer-Oracle 16 views 1 comment 0 points Most recent by Rasheed - Fusion Support Engineer-Oracle Receivables & Collections
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How to Redirect Dunning Letters to a Testing Email Address?Goal: What methods are available to redirect Dunning Letters during testing ?Rasheed - Fusion Support Engineer-Oracle 36 views 1 comment 0 points Most recent by Rasheed - Fusion Support Engineer-Oracle Receivables & Collections
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How To Send all Dunning Letters to One Single Mail Address?Goal: How To Send all Dunning Letters to One Single Mail Address?Rasheed - Fusion Support Engineer-Oracle 41 views 1 comment 0 points Most recent by Rasheed - Fusion Support Engineer-Oracle Receivables & Collections
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How to Customize the Email Subject and Body for Dunning Letters ?Goal: We need the ability to update the Subject Line of the Dunning Letter E-Mail from "Collections Notification" to something else.Rasheed - Fusion Support Engineer-Oracle 51 views 1 comment 0 points Most recent by Rasheed - Fusion Support Engineer-Oracle Receivables & Collections
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How To Stop Sending Dunning Letters Automatically After The Last Letter Being Sent?Goal: Every time we run send dunning letters it should not go to the same customer to whom we have already sent the final dunning letter, when it has no new additional t…Rasheed - Fusion Support Engineer-Oracle 26 views 1 comment 0 points Most recent by Rasheed - Fusion Support Engineer-Oracle Receivables & Collections
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How To Prevent A Automatic Task Dunning Letter In Wait Status From Being Emailed?Goal: How To Prevent A Automatic Task Dunning Letter In Wait Status From Being Emailed?Rasheed - Fusion Support Engineer-Oracle 36 views 1 comment 0 points Most recent by Rasheed - Fusion Support Engineer-Oracle Receivables & Collections
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How can we customize the Dunning letters?Summary How can we customize the Dunning letters?Content Hello, I need to modify a dunning letter to include the company logo and other legal texts. How can this be done…
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Dunning for site A is sent with address from Site BSummary: We are sending dunning letters per site. The correct invoices are found, but the address shown on the letter is not correct. How can I change the config so addr…
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Can we skip a step in Staged Dunning?Summary: Hi It is possible to skip a step for an individual invoice in Staged Dunning? Say an invoice is at dunning step 2 and we want that invoice the send dunning 4 ne…Bo Tøpgaard 31 views 1 comment 0 points Most recent by Vitalie Rusanovschi-Oracle Receivables & Collections
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System not triggering 2nd staged dunning letter by using different templateSummary: I have configured staged dunning in one business. System send first letter by using soft template. I processed few more transactions for same customer. System s…
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Send Dunning Letters- Dunning Delivery ErrorSend Dunning Letters is ending in Error, the Dunning Letter is generated as a PDF in the subprocess, but delivery is failing. The error details in Dunning Delivery proce…Sharath Jayanna-Oracle 56 views 2 comments 0 points Most recent by Sharath Jayanna-Oracle Receivables & Collections -
How to include unapplied receipts on Dunning letters?Summary: When using AR Dunning letters (no strategies), the customer's unapplied receipts are not included on the Dunning letter. This is possible in EBS, but is there a…Abe deBeer 40 views 3 comments 2 points Most recent by Karan Dass-Support-Oracle Receivables & Collections
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Default Revenue account for Credit Memo lines not defaulting correctlyContent Hi Would like to kindly seek help as when we are creating a credit memo, the default revenue account combination is not exactly defaulting as some of its segment…JOHANN CHRISTIAN MORDENO 35 views 2 comments 0 points Most recent by Krishna Sharma Receivables & Collections
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Create Promise - You must enter a promise date between 13/08/2021 and 12/09/2021. (IEX-615088)Content While creating a promise, I am getting this error - You must enter a promise date between 13/08/2021 and 12/09/2021. (IEX-615088) which says that I can enter the…
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New 21B feature: custom email bodyContent Hi, We would like to take advantage of the 21B new feature for customizing the email body of the reminders. I have setup a custom email body (HTML format) in Man…