Correspondence
Discussion List
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Which 'FROM' email ID to use for sending email to customer?Summary: In the transaction delivery via email setup, which 'FROM EMAIL' is required to be used? Do we have to setup some email through configuration in order to be able…Shivani Verma_999 11 views 1 comment 0 points Most recent by Raghuram Saradka-Oracle Receivables & Collections -
Capture Historical Correspondence details and Notes for New ImplementationOne of our Client is Implementing Advanced Collections, and they want to capture couple of details from the legacy system Capture Historical Correspondence Details sent …Sharath Jayanna-Oracle 11 views 2 comments 0 points Most recent by Savir Bansal -Trinamix Receivables & Collections -
How to link staged dunning letters with strategy taskSummary: We want to configure Staged dunning letter for a BU and want to assign this staged dunning letter to collection strategies. Please advise is this even doable? C…Sohail M.-Oracle 21 views 1 comment 0 points Most recent by Daniel S.-Oracle Receivables & Collections
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Advance Collection Subscription - Should it be purchased separatelySummary: My Client has ERP & SCM subscription and wants to make use of few collection correspondence features as part of AR, Content (please ensure you mask any confiden…Srivatsav PR-Oracle 1 view 1 comment 0 points Most recent by Deepak Singal Receivables & Collections -
Can we configure Print Receivables Transactions so it DOES NOT include any attachments?Summary: Can we configure Print Receivables Transactions so it DOES NOT include any attachments? Content (please ensure you mask any confidential information): We can't … -
Send Dunning Letters - incorrect email addressSummary: What happens to dunning letters that are automatically fired for customers who have a bad or incorrect email address entered within Contacts? Content (please en…
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SQL Select Query to Oracle SaaS TablesSummary Aside from OTBI, BIP or BI Analysis - is there another way to query-select SaaS Tables? Like an Oracle-provided Tool or 3rd Party ApplicationContent Hello, Aside… -
How to generate Dunning Letter to display only the Site-related delinquent transactions?Summary: How to generate Dunning Letter to display only the Site-related delinquent transactions for a Dunning Contact Person, instead of all delinquent transactions und…Gladys Antolijao-Oracle 71 views 2 comments 0 points Most recent by Gladys Antolijao-Oracle Receivables & Collections
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Sending Dunning Letter email subject and body in Dutch and Portuguese languageWe have business units in different regions, and we have been sending dunning letters to customers in their local languages. The email body and subject are also sent in …
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mwischerath 1 view 1 comment 0 points Most recent by Andreea Laura Panait-Oracle Receivables & Collections
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I am not able to configure "staged dunning method"Someone can kindly help me to configure "staged dunning method" for collections? If I use aged method it works, instead with staged not. thank you so muchACNROMA2023 1 view 1 comment 0 points Most recent by Renuka Gajavelli-Oracle Receivables & Collections
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Manage Collections Methods: differences between dunning plan and Strategies?I have the requirement to set the dunning letters in the staged dunning and not aging method, but I don't understand this task of set up thank you
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Is there a way to Reset Dunning statement with staged configuration ?Summary: We have a setup with dunning configuration type Staged and for a time we had to deactivate the bursting of the dunning letter. As a result, many dunning letters… -
Exclude from dunningSummary: We're turning on dunning for the first time. We wanted to know how to prevent customers from receiving dunning notices for transactions outside the current cycl…
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How do I set-up/create a dunning plans and how can i check if they are workingI've been looking for ways to set up dunning plans, as I'm looking into changing the Collections Method from Strategies over to Dunning Plans; however, I have not been a…
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Disputed Invoices not captured on Scoring Based DunningSummary: On Aged/Stage Dunning Configuration there is a checkbox for option to include disputed invoices. I would like to ask how to include disputed invoice if I follow…
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Send Dunning Letter without BUSummary:There is requirement in which we need to run a Send Dunning Letter program ignoring BU(For a customer all records should come irrespective of BU). Technically ho…Saumya Mani Tripathi-Oracle 1 view 3 comments 0 points Most recent by Daniel S.-Oracle Receivables & Collections
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How to insert an email in CC of the promise to pay email which sent to clientSummary: How to insert an email in CC of the "promise to pay" email which is sent to the client? Content (please ensure you mask any confidential information): Version (…
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Failed Dunning Letter emailsSummary How do we monitor emails to customer?Content We have a dunning letter that in the collections workbench (History > Correspondence) the notification is showing as…
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Update email roles to include dunningHi, We're looking to bulk upload and update customer email addresses. While we've worked through adding emails to customer site in bulk we're having trouble with contact…cheathsmith 31 views 1 comment 0 points Most recent by Andreea Laura Panait-Oracle Receivables & Collections
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Change BIP report attached to Print Receivables Transactions Standard ProcessSummary: we need to rollout one time fix for a issue around dunning letters. This fix will be in the bursting of the "Invoice Print Report". If I make a copy of Oracle s…
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Automatic Strategy Tasks with "In Error" status - will they remain "In Error"?Summary: Automatic Strategy Tasks with "In Error" status - will they remain "In Error"? Content (required): In the last 10 days on PROD, the "Send Dunning Letters" job h…JimCC 21 views 1 comment 0 points Most recent by Vitalie Rusanovschi-Oracle Receivables & Collections
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Custom BI report - burstingSummary Bursting a consolidated customer statement (AR)Content Hi, We have created a custom BI report by using AR transactions and receipts table, and would like send a …Sathya Kannan 85 views 2 comments 1 point Most recent by Anders W. Langholm Receivables & Collections
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Send Dunning - in Draft Mode = Yes but still sending dunning to the Customer Email in site level.Summary: Hi, We are trying to use a Draft Mode = Yes (then provide draft email) on the Send Dunning program. We have all the Dunning configuration for the Customer compl…Tsikoy Caringal 43 views 2 comments 0 points Most recent by Tsikoy Caringal Receivables & Collections -
What Does Draft Mode Accomplish For Report Send Dunning Letters?Goal: What Does Draft Mode Accomplish For Report Send Dunning Letters?Rasheed - Fusion Support Engineer-Oracle 22 views 1 comment 0 points Most recent by Rasheed - Fusion Support Engineer-Oracle Receivables & Collections
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How to Redirect Dunning Letters to a Testing Email Address?Goal: What methods are available to redirect Dunning Letters during testing ?Rasheed - Fusion Support Engineer-Oracle 51 views 1 comment 0 points Most recent by Rasheed - Fusion Support Engineer-Oracle Receivables & Collections
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How To Send all Dunning Letters to One Single Mail Address?Goal: How To Send all Dunning Letters to One Single Mail Address?Rasheed - Fusion Support Engineer-Oracle 41 views 1 comment 0 points Most recent by Rasheed - Fusion Support Engineer-Oracle Receivables & Collections
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How to Customize the Email Subject and Body for Dunning Letters ?Goal: We need the ability to update the Subject Line of the Dunning Letter E-Mail from "Collections Notification" to something else.Rasheed - Fusion Support Engineer-Oracle 182 views 1 comment 0 points Most recent by Rasheed - Fusion Support Engineer-Oracle Receivables & Collections
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How To Stop Sending Dunning Letters Automatically After The Last Letter Being Sent?Goal: Every time we run send dunning letters it should not go to the same customer to whom we have already sent the final dunning letter, when it has no new additional t…Rasheed - Fusion Support Engineer-Oracle 32 views 1 comment 0 points Most recent by Rasheed - Fusion Support Engineer-Oracle Receivables & Collections